ek12 14 Posted December 17, 2023 Share Posted December 17, 2023 It's that time of year where I do cleanup, and I am unable to export notes from the Evernote Mac client. Steps to reproduce: open Mac client (10.68.2) on Sonoma 14.1.1 identify Notebook I no longer need. RIght click on that notebook, select "Export notebook..." the dialog box that pops up immediately has a spinning wheel of death. (see attached photo) It never completes. I've let it run for hours. To troubleshoot I have: Tried this on multiple notebooks (same result) Tried selecting just 3 notes within the notebook to export (same result) uninstalled the Evernote Mac client and reinstalled (same result) I would appreciate any recommendations. Link to comment
Level 5 PinkElephant 8,695 Posted December 17, 2023 Level 5 Share Posted December 17, 2023 What about the other export options - just to find out ? Link to comment
ek12 14 Posted December 17, 2023 Author Share Posted December 17, 2023 thanks for the quick engagement. Same result. E.g. Export to Single Page .html gets to 8% before freezing on the first notebook, and 4% before freezing on the second to me this suggests a data problem, but there's nothing unusual in either of these notebooks, and I've tried several others with the same result. my cleanup last quarter Exported fine. maybe a Sonoma issue? Link to comment
ek12 14 Posted December 17, 2023 Author Share Posted December 17, 2023 This appears to be an Evernote-on-Sonoma issue. Found my old iMac still running Ventura and export worked fine for the first 2 notebooks I've tried. So, I am now able to export on Evernote 10.68.2 on Ventura successfully. Still unable to export on Sonoma. 1 Link to comment
Emcee7 0 Posted December 27, 2023 Share Posted December 27, 2023 I have Ventura 13.3 and it's not working for me either. Can't even see the dialogue box offering 'export' as an option Link to comment
kramme 3 Posted January 9 Share Posted January 9 I also cannot export using Sonoma, before the Mac software upgrade I was able to export. Link to comment
Dave Green 260 Posted January 10 Share Posted January 10 FWIW, it works for me in Sonoma. On an M1 Macbook Pro. Link to comment
ek12 14 Posted January 10 Author Share Posted January 10 That's good to know, thanks. Unfortunately I never could get it working. I had to use a Ventura machine to do my exports. Link to comment
Level 5 PinkElephant 8,695 Posted January 10 Level 5 Share Posted January 10 Works for me, both on Intel and M2 MBPs. All current, Sonoma 14.2.1 and EN 10.70.2. Link to comment
Dan Olson 0 Posted January 17 Share Posted January 17 I have this same problem. I right-click on a folder then click "Export Notebook" then click the "export" button, but for me nothing ever happens. I don't even see a "loading" indicator. It's as if the Export button just doesn't work or doesn't do anything. I'm on Monterrey 12.6.1 on a Macbook Air. Using Evernote 10.70.2. I'm on the Free plan. Link to comment
ek12 14 Posted January 19 Author Share Posted January 19 really sorry. you are stuck where I was! fwiw (for Evernote fyi if they're looking into this) I was on the paid not free plan (had been for a long time) with same result as you when installed on Sonoma. It worked for me on Ventura. 🤷♂️ Link to comment
kramme 3 Posted February 3 Share Posted February 3 (edited) I have the same issue in Sonoma now - I get that spinning that was mentioned at the beginning of the string of messages. It goes to 82% then stops. I even deleted many notes and still stops at 82%. So it is not stopping due to one specfic "note". Edited February 3 by kramme more info added Link to comment
Level 5 PinkElephant 8,695 Posted February 3 Level 5 Share Posted February 3 Replace your local database as described multiple times. If it is corrupted you can’t heal it by deleting a note (or several). Link to comment
kramme 3 Posted February 3 Share Posted February 3 I would like to try that. How do I replace my local database? I am using a MAC Link to comment
VincentC 325 Posted February 4 Share Posted February 4 @kramme, follow these instructions given to another Forum member by Evernote support. Vinnie Link to comment
kramme 3 Posted February 5 Share Posted February 5 Thanks, I did what was written by Vincent and it worked. I had to run "export" a few times as it would fail. Each time I ran it, it got a little farther along in the percentage saved. After the 5 tries it saved 100% and now it always saves to 100% each time. Odd but at least now it works. Thanks for the info! 1 Link to comment
webABCs 0 Posted February 5 Share Posted February 5 How do I download my years of information inside Evernote? When I go to the site a big popup emerges and I can click on anything on the page. Does Evernote have a support email? Thanks Link to comment
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