Regarding the payment and subscription issue

[VARUN RAHUL 0]

After the completion of payment still it’s been 24 hrs my account is not upgraded…..and the Evernote is not responding 

[gazumped 12,050]

Hi.  Did you pay iTunes or Evernote direct?  Try restarting your app to prompt the update.  It can take a few days if passed through third-party accounting.

[VARUN RAHUL 0]

From apple itunes

[VARUN RAHUL 0]

I too reinstalled the app but still it is showing like that….2 days already wasted….all of my works are paused

[gazumped 12,050]

1 hour ago, VARUN RAHUL said:

I too reinstalled the app but still it is showing like that….2 days already wasted….all of my works are paused

Apologies for that,  but Apple iTunes and Evernote are two different companies,  so it can take a little while before payment details are sent through to Evernote,  Have you checked with Apple to see whether there were any issues with payment?

[VARUN RAHUL 0]

Every thing is fine from their side. And I also sent the billing information to Evernote support team..

this is the first time happened like this

[VARUN RAHUL 0]

Every thing is fine from their side. And I also sent the billing information to Evernote support team..

this is the first happened like this

still it is showing like this

[PinkElephant 8,754]

It takes time to process the information, as already posted. The Free level is installed as default when loading the app. It can be used right away.

The subscription level upgrade will follow automatically.

[VARUN RAHUL 0]

Still it remains like that not even updated even completion of free trail

[VARUN RAHUL 0]

Still it remains like that not even updated even completion of free trail days are passing out…can any one help me to get out of this 

[PinkElephant 8,754]

Support as a guest

https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true

[VARUN RAHUL 0]

I raised so many tickets no body is responding and still my problem is not solved….help me to get out of this

[Jon/t 1,641]

Have you tried logging out and back in again? Sometimes that will reset things.

[gazumped 12,050]

3 hours ago, VARUN RAHUL said:

I raised so many tickets no body is responding and still my problem is not solved….help me to get out of this

Please take a deep breath,  relax and wait for a day or two.  If you're peppering the support team with tickets,  they're probably spending so much time connecting all your reports in one place that they can't respond to any one them.  Try to take no further actions until next week!

[VARUN RAHUL 0]

2 hours ago, Jon/t said:

Have you tried logging out and back in again? Sometimes that will reset things.

Yes

[VARUN RAHUL 0]

18 minutes ago, gazumped said:

Please take a deep breath,  relax and wait for a day or two.  If you're peppering the support team with tickets,  they're probably spending so much time connecting all your reports in one place that they can't respond to any one them.  Try to take no further actions until next week!

It’s been one week my subscription days are wasting out

[PinkElephant 8,754]

Are you in India ?

[VARUN RAHUL 0]

4 hours ago, PinkElephant said:

Are you in India ?

Yes 

[PinkElephant 8,754]

Then this may be at the root of your problems.

EN has warned - probably a year ago - that the Central Bank of India has made subscription payments difficult. Users from India were advised to contact support. 

That was for direct payments, not for payments handled by one of the stores. But maybe there are similar problems.

You should contact Apple / iTunes support - they are the handler and caretaker of your payment.

P.S. Shane D. is not with EN any more.

 

[VARUN RAHUL 0]

Everything is fine from iTunes side.they provided the bill also .Evernote team should check the payment status 

[VARUN RAHUL 0]

How to talk to customer support team of Evernote 

[PinkElephant 8,754]

Evernote Support Ticket:

 

https://help.evernote.com/hc/en-us/requests/new

 

Choose ticket type Billing&Payment.
 

Support as guest:

 

https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true

[VARUN RAHUL 0]

See its coming like this…I am not able to raise the ticket 

[Paul A. 675]

21 minutes ago, VARUN RAHUL said:

See its coming like this…I am not able to raise the ticket 

Scroll down further - underneath the "Talk to other users" option, is there not an option to contact support?

[VARUN RAHUL 0]

36 minutes ago, Paul A. said:

Scroll down further - underneath the "Talk to other users" option, is there not an option to contact support?

No contact support option

[Jon/t 1,641]

2 hours ago, VARUN RAHUL said:

No contact support option

 

Select Subscription is not updating from the 3rd dropdown and the contact support box appears.

[VARUN RAHUL 0]

8 hours ago, Jon/t said:

Select Subscription is not updating from the 3rd dropdown and the contact support box appears.

Where is that option I can’t find it could you plz share me the option pic and I am getting like this…..

[Jon/t 1,641]

Use the link provided above:

https://help.evernote.com/hc/en-us/requests/new

This is if you can't remember your login.

https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true

Select Billing and Payments --> iTunes --> Subscription is not updating and you can then select the 3rd option to submit a ticket.

 

[VARUN RAHUL 0]

8 hours ago, Jon/t said:

Use the link provided above:

https://help.evernote.com/hc/en-us/requests/new

This is if you can't remember your login.

https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true

Select Billing and Payments --> iTunes --> Subscription is not updating and you can then select the 3rd option to submit a ticket.

 

Here submit the ticket option is not there and I am getting like this and I am unable to submit the ticket

[PinkElephant 8,754]

The post right before your latest shows a working combination. Use it.

If it doesn’t exist, don’t use the „Pay by iTunes“ category. This is a dead end.

Try other options like „paid directly“ - you want to contact a human support member in the payments team, so you need to bypass the system logic.

You can explain the issue once you are in contact. You can send a link to this thread when you are in contact.

[VARUN RAHUL 0]

13 hours ago, PinkElephant said:

The post right before your latest shows a working combination. Use it.

If it doesn’t exist, don’t use the „Pay by iTunes“ category. This is a dead end.

Try other options like „paid directly“ - you want to contact a human support member in the payments team, so you need to bypass the system logic.

You can explain the issue once you are in contact. You can send a link to this thread when you are in contact.

I didn’t understand it

[PinkElephant 8,754]

Maybe like that:

[VARUN RAHUL 0]

23 hours ago, PinkElephant said:

Maybe like that:

Even though no response from their side

[Kwok Chan 0]

i have been having this same problem for 3 years now. Contacted Evernote support in 2022; Evernote refuse to honour the itunes Evernote subscription. Evernote support team forces me to cancel my itunes subscription and sign up via Evernote in app where the price is almost double. Evernote team giving excuse technical issue, etc. After over 10 years with Evernote it is really sad Evernote have degraded so much. 

[PinkElephant 8,754]

Funny how some people claim things are not working for them that do work for others. I hold my subscription through the AppStore ever since I joined, canceled meanwhile and came back, and never had any issue doing so.

BTW there is no price difference between the AppStore and the direct subscription. Both cost the same in the same country at the same moment in time. Apple rules don't allow for different prices - it may be there is a promotion in that moment, but beside this prices will be the same.

[Jan Beezley 0]

I unsubscribed from my Evernote account in August through ITunes but $17.99 keeps coming out of my bank account monthly,

even though it shows as unsubscribed. There is no support contact details. Help!

[PinkElephant 8,754]

If you have subscribed via iTunes, you need to contact iTunes support. EN support has no access to any subscription managed by Apple, Google or Microsoft.

You can check how your subscription is handled in your account settings, Billing. There is a method of payment information. If it says „Payment by iTunes“ then contact iTunes support.