VARUN RAHUL 0 Posted September 11, 2023 Share Posted September 11, 2023 After the completion of payment still it’s been 24 hrs my account is not upgraded…..and the Evernote is not responding Link to comment
Level 5* gazumped 12,059 Posted September 11, 2023 Level 5* Share Posted September 11, 2023 Hi. Did you pay iTunes or Evernote direct? Try restarting your app to prompt the update. It can take a few days if passed through third-party accounting. Link to comment
VARUN RAHUL 0 Posted September 11, 2023 Author Share Posted September 11, 2023 From apple itunes Link to comment
VARUN RAHUL 0 Posted September 11, 2023 Author Share Posted September 11, 2023 I too reinstalled the app but still it is showing like that….2 days already wasted….all of my works are paused Link to comment
Level 5* gazumped 12,059 Posted September 11, 2023 Level 5* Share Posted September 11, 2023 1 hour ago, VARUN RAHUL said: I too reinstalled the app but still it is showing like that….2 days already wasted….all of my works are paused Apologies for that, but Apple iTunes and Evernote are two different companies, so it can take a little while before payment details are sent through to Evernote, Have you checked with Apple to see whether there were any issues with payment? Link to comment
VARUN RAHUL 0 Posted September 12, 2023 Author Share Posted September 12, 2023 Every thing is fine from their side. And I also sent the billing information to Evernote support team.. this is the first time happened like this Link to comment
VARUN RAHUL 0 Posted September 12, 2023 Author Share Posted September 12, 2023 Every thing is fine from their side. And I also sent the billing information to Evernote support team.. this is the first happened like this still it is showing like this Link to comment
Level 5 PinkElephant 8,785 Posted September 12, 2023 Level 5 Share Posted September 12, 2023 It takes time to process the information, as already posted. The Free level is installed as default when loading the app. It can be used right away. The subscription level upgrade will follow automatically. Link to comment
VARUN RAHUL 0 Posted September 14, 2023 Author Share Posted September 14, 2023 Still it remains like that not even updated even completion of free trail Link to comment
VARUN RAHUL 0 Posted September 14, 2023 Author Share Posted September 14, 2023 Still it remains like that not even updated even completion of free trail days are passing out…can any one help me to get out of this Link to comment
Level 5 PinkElephant 8,785 Posted September 14, 2023 Level 5 Share Posted September 14, 2023 Support as a guest https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true Link to comment
VARUN RAHUL 0 Posted September 15, 2023 Author Share Posted September 15, 2023 I raised so many tickets no body is responding and still my problem is not solved….help me to get out of this Link to comment
Jon/t 1,656 Posted September 15, 2023 Share Posted September 15, 2023 Have you tried logging out and back in again? Sometimes that will reset things. Link to comment
Level 5* gazumped 12,059 Posted September 15, 2023 Level 5* Share Posted September 15, 2023 3 hours ago, VARUN RAHUL said: I raised so many tickets no body is responding and still my problem is not solved….help me to get out of this Please take a deep breath, relax and wait for a day or two. If you're peppering the support team with tickets, they're probably spending so much time connecting all your reports in one place that they can't respond to any one them. Try to take no further actions until next week! Link to comment
VARUN RAHUL 0 Posted September 15, 2023 Author Share Posted September 15, 2023 2 hours ago, Jon/t said: Have you tried logging out and back in again? Sometimes that will reset things. Yes Link to comment
VARUN RAHUL 0 Posted September 15, 2023 Author Share Posted September 15, 2023 18 minutes ago, gazumped said: Please take a deep breath, relax and wait for a day or two. If you're peppering the support team with tickets, they're probably spending so much time connecting all your reports in one place that they can't respond to any one them. Try to take no further actions until next week! It’s been one week my subscription days are wasting out Link to comment
Level 5 PinkElephant 8,785 Posted September 15, 2023 Level 5 Share Posted September 15, 2023 Are you in India ? Link to comment
VARUN RAHUL 0 Posted September 15, 2023 Author Share Posted September 15, 2023 4 hours ago, PinkElephant said: Are you in India ? Yes Link to comment
Level 5 PinkElephant 8,785 Posted September 15, 2023 Level 5 Share Posted September 15, 2023 Then this may be at the root of your problems. EN has warned - probably a year ago - that the Central Bank of India has made subscription payments difficult. Users from India were advised to contact support. That was for direct payments, not for payments handled by one of the stores. But maybe there are similar problems. You should contact Apple / iTunes support - they are the handler and caretaker of your payment. P.S. Shane D. is not with EN any more. Link to comment
VARUN RAHUL 0 Posted September 16, 2023 Author Share Posted September 16, 2023 Everything is fine from iTunes side.they provided the bill also .Evernote team should check the payment status Link to comment
VARUN RAHUL 0 Posted September 16, 2023 Author Share Posted September 16, 2023 How to talk to customer support team of Evernote Link to comment
Level 5 PinkElephant 8,785 Posted September 16, 2023 Level 5 Share Posted September 16, 2023 Evernote Support Ticket: https://help.evernote.com/hc/en-us/requests/new Choose ticket type Billing&Payment. Support as guest: https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true 1 Link to comment
VARUN RAHUL 0 Posted September 16, 2023 Author Share Posted September 16, 2023 See its coming like this…I am not able to raise the ticket Link to comment
Paul A. 676 Posted September 16, 2023 Share Posted September 16, 2023 21 minutes ago, VARUN RAHUL said: See its coming like this…I am not able to raise the ticket Scroll down further - underneath the "Talk to other users" option, is there not an option to contact support? Link to comment
VARUN RAHUL 0 Posted September 16, 2023 Author Share Posted September 16, 2023 36 minutes ago, Paul A. said: Scroll down further - underneath the "Talk to other users" option, is there not an option to contact support? No contact support option Link to comment
Jon/t 1,656 Posted September 16, 2023 Share Posted September 16, 2023 2 hours ago, VARUN RAHUL said: No contact support option Select Subscription is not updating from the 3rd dropdown and the contact support box appears. 1 Link to comment
VARUN RAHUL 0 Posted September 17, 2023 Author Share Posted September 17, 2023 8 hours ago, Jon/t said: Select Subscription is not updating from the 3rd dropdown and the contact support box appears. Where is that option I can’t find it could you plz share me the option pic and I am getting like this….. Link to comment
Jon/t 1,656 Posted September 17, 2023 Share Posted September 17, 2023 Use the link provided above: https://help.evernote.com/hc/en-us/requests/new This is if you can't remember your login. https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true Select Billing and Payments --> iTunes --> Subscription is not updating and you can then select the 3rd option to submit a ticket. Link to comment
VARUN RAHUL 0 Posted September 17, 2023 Author Share Posted September 17, 2023 8 hours ago, Jon/t said: Use the link provided above: https://help.evernote.com/hc/en-us/requests/new This is if you can't remember your login. https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true Select Billing and Payments --> iTunes --> Subscription is not updating and you can then select the 3rd option to submit a ticket. Here submit the ticket option is not there and I am getting like this and I am unable to submit the ticket Link to comment
Level 5 PinkElephant 8,785 Posted September 17, 2023 Level 5 Share Posted September 17, 2023 The post right before your latest shows a working combination. Use it. If it doesn’t exist, don’t use the „Pay by iTunes“ category. This is a dead end. Try other options like „paid directly“ - you want to contact a human support member in the payments team, so you need to bypass the system logic. You can explain the issue once you are in contact. You can send a link to this thread when you are in contact. Link to comment
VARUN RAHUL 0 Posted September 18, 2023 Author Share Posted September 18, 2023 13 hours ago, PinkElephant said: The post right before your latest shows a working combination. Use it. If it doesn’t exist, don’t use the „Pay by iTunes“ category. This is a dead end. Try other options like „paid directly“ - you want to contact a human support member in the payments team, so you need to bypass the system logic. You can explain the issue once you are in contact. You can send a link to this thread when you are in contact. I didn’t understand it Link to comment
Level 5 PinkElephant 8,785 Posted September 18, 2023 Level 5 Share Posted September 18, 2023 Maybe like that: Link to comment
VARUN RAHUL 0 Posted September 19, 2023 Author Share Posted September 19, 2023 23 hours ago, PinkElephant said: Maybe like that: Even though no response from their side Link to comment
Kwok Chan 0 Posted November 12, 2023 Share Posted November 12, 2023 i have been having this same problem for 3 years now. Contacted Evernote support in 2022; Evernote refuse to honour the itunes Evernote subscription. Evernote support team forces me to cancel my itunes subscription and sign up via Evernote in app where the price is almost double. Evernote team giving excuse technical issue, etc. After over 10 years with Evernote it is really sad Evernote have degraded so much. Link to comment
Level 5 PinkElephant 8,785 Posted November 12, 2023 Level 5 Share Posted November 12, 2023 Funny how some people claim things are not working for them that do work for others. I hold my subscription through the AppStore ever since I joined, canceled meanwhile and came back, and never had any issue doing so. BTW there is no price difference between the AppStore and the direct subscription. Both cost the same in the same country at the same moment in time. Apple rules don't allow for different prices - it may be there is a promotion in that moment, but beside this prices will be the same. Link to comment
Jan Beezley 0 Posted November 13, 2023 Share Posted November 13, 2023 I unsubscribed from my Evernote account in August through ITunes but $17.99 keeps coming out of my bank account monthly, even though it shows as unsubscribed. There is no support contact details. Help! Link to comment
Level 5 PinkElephant 8,785 Posted November 13, 2023 Level 5 Share Posted November 13, 2023 If you have subscribed via iTunes, you need to contact iTunes support. EN support has no access to any subscription managed by Apple, Google or Microsoft. You can check how your subscription is handled in your account settings, Billing. There is a method of payment information. If it says „Payment by iTunes“ then contact iTunes support. Link to comment
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