Uwe11 0 Posted August 7, 2023 Share Posted August 7, 2023 I've been getting "Permission lost" errors accessing or searching certain notebooks. Currently running Mac Evernote: 10.59.5-mac-ddl-public (5236) Editor: v174.13.3 Service: v1.70.3 Please advice, thx. Uwe. Link to comment
Level 5* gazumped 12,021 Posted August 8, 2023 Level 5* Share Posted August 8, 2023 Hi. Please search before posting because there are dozens of posts about this. Download the latest version 10.60 from Evernote which already fixed it. Link to comment
bswiss56 8 Posted August 8, 2023 Share Posted August 8, 2023 Super! Waiting pays out... Just updated to 10.60.4 - it looks like the problem is solved! Link to comment
markdolph 56 Posted September 9, 2023 Share Posted September 9, 2023 I'm running 10.61.5, and the problem is not solved! 1 Link to comment
Level 5* gazumped 12,021 Posted September 9, 2023 Level 5* Share Posted September 9, 2023 2 hours ago, markdolph said: the problem is not solved! Hmmn. Support, I think... Link to comment
markdolph 56 Posted September 9, 2023 Share Posted September 9, 2023 17 minutes ago, gazumped said: Hmmn. Support, I think... ok. how do I contact support? Link to comment
Level 5* gazumped 12,021 Posted September 9, 2023 Level 5* Share Posted September 9, 2023 Subscribers can raise priority support queries here - https://help.evernote.com/hc/requests/new Free users here - https://twitter.com/evernotehelps (In both cases it's usually easier to use the Settings > Support option in the mobile client). Link to comment
markdolph 56 Posted September 9, 2023 Share Posted September 9, 2023 https://help.evernote.com/hc/requests/new takes me to the Web client. This is the problem I've always had with EN... why is it so difficult to reach support? Link to comment
Level 5* s2sailor 2,410 Posted September 9, 2023 Level 5* Share Posted September 9, 2023 It requires you to log in like you do on the web, but you should see this screen after logging in. If this still doesn't work for you then, as mentioned above, try your mobile device: Settings - Support - Submit a support request. Link to comment
Level 5* gazumped 12,021 Posted September 9, 2023 Level 5* Share Posted September 9, 2023 1 hour ago, gazumped said: (In both cases it's usually easier to use the Settings > Support option in the mobile client). Link to comment
markdolph 56 Posted September 9, 2023 Share Posted September 9, 2023 @gazumped Thanks! not the best user experience, but the ticket has been submitted via the mobile app. I really appreciate your help. 1 Link to comment
awd1 0 Posted September 19, 2023 Share Posted September 19, 2023 Has there been any update on this? I'm having the same issue and can't for the life of me find a place to submit a request. I've tried all the suggestions above. Link to comment
Level 5 PinkElephant 8,695 Posted September 19, 2023 Level 5 Share Posted September 19, 2023 If you are on Free, you can‘t submit a ticket on technical issues. This is restricted to subscribers. Free users can access Account and Payment&Billing ticket types. Link to comment
awd1 0 Posted September 25, 2023 Share Posted September 25, 2023 Seriously think I'm done with EN. Between this issue, the random deleting of notes, and now new messages won't load in a new window, I've lost faith that important content won't end up disappearing with no recourse. More than anything, the fact that there's no way to access any kind of customer service makes me feel totally helpless. I don't need all the bells and whistles that come along with subscription -- I've been a faithful user and evangelist for years, and I think this, sadly, is the distasteful end. Link to comment
Level 5 PinkElephant 8,695 Posted September 25, 2023 Level 5 Share Posted September 25, 2023 The issue was solved. Update the client, current is 10.62.2. Beside this, there never was really any access problem. It was just a malfunction of the filter’s function. Link to comment
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