EVERYTHING is gone !?!

[rococo 0]

Signed into EN-web and had notes on dashboard.  Tried to open and everything went away.  Notes.  Notebooks.  Everything.  Now I can't even log in anymore.  What's going on?

[gazumped 11,668]

Hi.  Web is working for me - did you restart your system and retry?

[PinkElephant 8,119]

@rococo Free user ?

[rococo 0]

Yes I am a light "free" user.  Would that matter to data stability?

[Boot17 1,452]

3 hours ago, rococo said:

Yes I am a light "free" user.  Would that matter to data stability?

No, I don't think so. They might be asking more because it could be that you are experiencing that issue because you have exceeded the device limit of 2 for the free accounts. Sometimes (often?), there isn't good error messaging that that is the reason things aren't working -- because the device limit has been exceeded.

https://help.evernote.com/hc/en-us/articles/218558068-Understanding-the-device-limit

You can go to your account info and see which devices it thinks you are using:

 

[Jon/t 1,293]

3 hours ago, rococo said:

Yes I am a light "free" user.  Would that matter to data stability?

No. They won't delete anything.

Check the trash can and also check you're logged in with the correct account. When you're logged into the web then check your name at the top left and see if the login is correct.

[PinkElephant 8,119]

The most likely reason is you have exceeded your device limit (see above).

The other possibility is that you misspelled your user name. This leads (too easily) to the creation of a new, empty account.

So retry, making sure there are no typos. If it won’t let you in, check the devices count.

And Free or subscriber, unless you actively erase your account, your data is safe.