dcampbell 0 Posted October 8, 2020 Share Posted October 8, 2020 Updated to the new version on Mac. I have a few notes with images pasted into table cells. Now all of the images are replaced with the text 'Untitled Image'. I can't load the text. Same issue on web. If I switch back to Classic editor, the image is now replaced with a long AWS link. If I try to go to the AWS link, I can't access that directly either. Also sent a support ticket for this, but this is a ridiculous bug to deal with. I have exams in a week and that table structure feeds all my studying and flashcards. Link to comment
Wilburguy 30 Posted October 9, 2020 Share Posted October 9, 2020 were they tiff files? Link to comment
dcampbell 0 Posted October 9, 2020 Author Share Posted October 9, 2020 32 minutes ago, Wilburguy said: were they tiff files? No, png. They were screenshots I had taken. Link to comment
Level 5 Solution Shane D. 1,826 Posted October 9, 2020 Level 5 Solution Share Posted October 9, 2020 @dcampbell Thanks for letting us know. I've located the support ticket you opened and expedited the urgency on it. You should be hearing back from someone soon. Also, do you see any versions in your Note History that have the files/images? Link to comment
dcampbell 0 Posted October 9, 2020 Author Share Posted October 9, 2020 Thanks @Shane D.. Just replied to the response in email. Sadly, the note history also has the same issues. Link to comment
Level 5 luckman212 165 Posted October 11, 2020 Level 5 Share Posted October 11, 2020 @dcampbell did you get your data back? Link to comment
dcampbell 0 Posted October 11, 2020 Author Share Posted October 11, 2020 @luckman212 Nope. But they are 'sincerely sorry'. There's a bug report they've filed, but I'm just glad I just started using the app and didn't move other stuff over. I'm going to look at other options. Link to comment
Level 5 luckman212 165 Posted October 11, 2020 Level 5 Share Posted October 11, 2020 I'm sorry to hear that 😔 Scary stuff, I am seeing a bunch of these data loss type messages all over the 10.x forum. Corrupt PDFs, broken links, lost data, duplication. It's like they didn't test this at all. Link to comment
Ex Employees Austin G 527 Posted October 11, 2020 Ex Employees Share Posted October 11, 2020 On 10/8/2020 at 8:42 PM, dcampbell said: No, png. They were screenshots I had taken. Thanks again for reporting this. We apologize for this experience and will continue to investigate this issue. Do you recall which app you used to capture these screenshots? Link to comment
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