vegerote 3 Posted August 3, 2020 Share Posted August 3, 2020 PDF attachments keep failing to sync. The file size is actually quite small, But it keeps failing to sync. I make sure there is no problem with my network evernote log is below: Quote 2020/08/03 14:38:42:350 I|* 10286 -[ENSyncEngine(Notes) processLocalNoteChanges] | Processing local note changes... 2020/08/03 14:38:42:355 I|* 10286 -[ENSyncEngine(Resources) processLocalResourceChanges] | Processing local resource changes... 2020/08/03 14:38:42:369 I|* 10286 -[ENSyncEngine(Resources) processLocalResourceChanges] | 1 resources to update 2020/08/03 14:38:42:369 I|* 10286 -[ENSyncEngine(Resources) updateServerResource:fromLocalResource:usingAlternateBackingFile:] | adding resource (filename=03.pdf,mime=application/pdf,dataLength=2356310) from path:/Users/xxxx/Library/Group Containers/Q79WDW8YH9.com.evernote.Evernote/CoreNote/accounts/www.evernote.com/xxxxx/content/77EBCFBA-5898-4DBA-8055-B7F17BD76075/C4D72543-1F4C-46EA-ABCF-721D0036C2EA.pdf 2020/08/03 14:38:42:377 I|* 10286 -[ENSyncEngine(Resources) updateServerResourceFromLocalResourceWithID:attemptRetry:] | creating resource [ID: 0x6408de16100f1bb9 <x-coredata://ADF7A13A-889B-4413-A0B2-5EAE4D1BA396/ENResource/p80013>] on server for resource 2020/08/03 14:38:47:751 W|** main -[EDAMUsage sessionCountInPreviousDays:] | Requested session count for 230 days, only maintaining 30 days of data 2020/08/03 14:39:42:413 I|* 10286 -[ENSyncEngine _syncStoppedWithErrors:delegate:] | Sync complete. 2020/08/03 14:39:42:413 I|* 10286 -[ENAccountContext syncEngineDidStop:] | 2020/08/03 14:39:44:414 I|* main -[ENCacheManager startWithBackground:] | self=<ENCacheManager: 0x600000fa1380> 2020/08/03 14:39:44:531 I|* 11151 -[ENCacheManager checkFileSystemIntegrity] | File system appears to be in good shape. expected=10159, actual=10165 2020/08/03 14:39:44:531 I|* 11151 -[ENCacheManager checkFileSystemIntegrity] | cacheDirectory=10165 pendingDirectory=0 2020/08/03 14:39:44:620 I|* 11151 -[ENCacheManager _recalculateStatistics]_block_invoke | totalSize=6104573215 (5.69 GB), cachedSize=6102216905 (5.68 GB), uncachedSize=2356310 (2.2 MB) 2020/08/03 14:39:44:649 I|* 11151 -[ENCacheManager findNotesToDownloadUsingBackgroundTransfers:] | Starting all operations 2020/08/03 14:39:44:686 I|* 11151 -[ENCacheManager fetchNextBatchOfDownloadOperationsUsingBackgroundTransfers:]_block_invoke | Processing 1 notes log does not see the reason for the failure Does everyone have the same problem? What is the maximum evernote PDF attachement? Link to comment
Level 5* gazumped 12,062 Posted August 3, 2020 Level 5* Share Posted August 3, 2020 Hi. What device, which OS? Have you tried adding the PDF to the note via a browser and Evernote.com? Does the note sync without the PDF attachment? Try opening and re-saving the PDF in case the issue is due to some minor file corruption...?? Link to comment
vegerote 3 Posted August 4, 2020 Author Share Posted August 4, 2020 17 hours ago, gazumped said: Hi. What device, which OS? Have you tried adding the PDF to the note via a browser and Evernote.com? Does the note sync without the PDF attachment? Try opening and re-saving the PDF in case the issue is due to some minor file corruption...?? mac OS Catalina Version: 10.15.6 Eevernote: Version 7.14 (458244 Direct) Editor: 69.3.10951 (15add1e) I have not tried to add pdf using browser. There is no problem with the PDF file itself, I can open in normally Link to comment
Level 5* DTLow 5,744 Posted August 4, 2020 Level 5* Share Posted August 4, 2020 5 minutes ago, vegerote said: There is no problem with the PDF file itself, I can open in normally Try the pdf with a new note I suspect this is above our pay grade. You might want to open a support ticket at https://www.evernote.com/SupportLogin.action 1 Link to comment
Level 5* gazumped 12,062 Posted August 4, 2020 Level 5* Share Posted August 4, 2020 7 hours ago, DTLow said: I suspect this is above our pay grade. What is this 'pay' of which you speak!! 🤣 1 Link to comment
stocky2605 402 Posted August 14, 2020 Share Posted August 14, 2020 I recently had a similar issue, not a PDF attachment, it was a .html document that was dragged & dropped to Evernote App on Mac - it seems there was something special inside that code that prevented from syncing - I did a copy & paste instead (not sure if I was using the texteditor as a intermediate step) to get the contect into my Evernote space. Since I was in hurry I did not do any further investigation... Link to comment
Robottom 0 Posted September 7, 2020 Share Posted September 7, 2020 On 8/14/2020 at 2:54 PM, stocky2605 said: I recently had a similar issue, not a PDF attachment, it was a .html document that was dragged & dropped to Evernote App on Mac - it seems there was something special inside that code that prevented from syncing - Mypascoconnect did a copy & paste instead (not sure if I was using the texteditor as a intermediate step) to get the contect into my Evernote space. Since I was in hurry I did not do any further investigation... Thank you for the information and advice! Link to comment
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