PDF attachment failed to sync, I'm going crazy

[vegerote 3]

PDF attachments keep failing to sync.

The file size is actually quite small, But it keeps failing to sync.  I make sure there is no problem with my network
 

 

evernote log is below:

Quote

2020/08/03 14:38:42:350 I|*   10286 -[ENSyncEngine(Notes) processLocalNoteChanges] | Processing local note changes...
2020/08/03 14:38:42:355 I|*   10286 -[ENSyncEngine(Resources) processLocalResourceChanges] | Processing local resource changes...
2020/08/03 14:38:42:369 I|*   10286 -[ENSyncEngine(Resources) processLocalResourceChanges] | 1 resources to update
2020/08/03 14:38:42:369 I|*   10286 -[ENSyncEngine(Resources) updateServerResource:fromLocalResource:usingAlternateBackingFile:] | adding resource (filename=03.pdf,mime=application/pdf,dataLength=2356310) from path:/Users/xxxx/Library/Group Containers/Q79WDW8YH9.com.evernote.Evernote/CoreNote/accounts/www.evernote.com/xxxxx/content/77EBCFBA-5898-4DBA-8055-B7F17BD76075/C4D72543-1F4C-46EA-ABCF-721D0036C2EA.pdf
2020/08/03 14:38:42:377 I|*   10286 -[ENSyncEngine(Resources) updateServerResourceFromLocalResourceWithID:attemptRetry:] |   creating resource [ID: 0x6408de16100f1bb9 <x-coredata://ADF7A13A-889B-4413-A0B2-5EAE4D1BA396/ENResource/p80013>] on server for resource
2020/08/03 14:38:47:751 W|**  main  -[EDAMUsage sessionCountInPreviousDays:] | Requested session count for 230 days, only maintaining 30 days of data
  
2020/08/03 14:39:42:413 I|*   10286 -[ENSyncEngine _syncStoppedWithErrors:delegate:] | Sync complete.
2020/08/03 14:39:42:413 I|*   10286 -[ENAccountContext syncEngineDidStop:] | 
2020/08/03 14:39:44:414 I|*   main  -[ENCacheManager startWithBackground:] | self=<ENCacheManager: 0x600000fa1380>
2020/08/03 14:39:44:531 I|*   11151 -[ENCacheManager checkFileSystemIntegrity] | File system appears to be in good shape. expected=10159, actual=10165
2020/08/03 14:39:44:531 I|*   11151 -[ENCacheManager checkFileSystemIntegrity] | cacheDirectory=10165 pendingDirectory=0
2020/08/03 14:39:44:620 I|*   11151 -[ENCacheManager _recalculateStatistics]_block_invoke | totalSize=6104573215 (5.69 GB), cachedSize=6102216905 (5.68 GB), uncachedSize=2356310 (2.2 MB)
2020/08/03 14:39:44:649 I|*   11151 -[ENCacheManager findNotesToDownloadUsingBackgroundTransfers:] | Starting all operations
2020/08/03 14:39:44:686 I|*   11151 -[ENCacheManager fetchNextBatchOfDownloadOperationsUsingBackgroundTransfers:]_block_invoke | Processing 1 notes

 

log does not see the reason for the failure

 

Does everyone have the same problem?  

What is the maximum evernote PDF attachement?
 

[gazumped 12,062]

Hi.  What device,  which OS?  Have you tried adding the PDF to the note via a browser and Evernote.com?  Does the note sync without the PDF attachment?  Try opening and re-saving the PDF in case the issue is due to some minor file corruption...??

[vegerote 3]

17 hours ago, gazumped said:

Hi.  What device,  which OS?  Have you tried adding the PDF to the note via a browser and Evernote.com?  Does the note sync without the PDF attachment?  Try opening and re-saving the PDF in case the issue is due to some minor file corruption...??

mac OS Catalina Version: 10.15.6

Eevernote:

Version 7.14 (458244 Direct)
Editor: 69.3.10951 (15add1e)

 

I have not tried to add pdf using browser.

 

There is no problem with the PDF file itself, I can open in normally

 

[DTLow 5,744]

5 minutes ago, vegerote said:

There is no problem with the PDF file itself, I can open in normally

Try the pdf with a new note

I suspect this is above our pay grade.  
You might want to open a support ticket at https://www.evernote.com/SupportLogin.action

[gazumped 12,062]

7 hours ago, DTLow said:

I suspect this is above our pay grade.

What is this 'pay' of which you speak!! 🤣

[stocky2605 402]

I recently had a similar issue, not a PDF attachment, it was a .html document that was dragged & dropped to Evernote App on Mac - it seems there was something special inside that code that prevented from syncing - I did a copy & paste instead (not sure if I was using the texteditor as a intermediate step) to get the contect into my Evernote space.

Since I was in hurry I did not do any further investigation...

[Robottom 0]

On 8/14/2020 at 2:54 PM, stocky2605 said:

I recently had a similar issue, not a PDF attachment, it was a .html document that was dragged & dropped to Evernote App on Mac - it seems there was something special inside that code that prevented from syncing - Mypascoconnect did a copy & paste instead (not sure if I was using the texteditor as a intermediate step) to get the contect into my Evernote space.

Since I was in hurry I did not do any further investigation... 

Thank you for the information and advice!