mimi mmmmmm 0 Posted February 9, 2020 Share Posted February 9, 2020 I am currently on a trial for Premium. I would like to contact support to change my plan. When I try to contact the support via the website, Evernote keeps logging me out. This is wasting my time. How can I contact Evernote directly? Link to comment
Level 5* gazumped 12,057 Posted February 10, 2020 Level 5* Share Posted February 10, 2020 Hi. There's an option on the Support page to 'continue as a guest' if you have an issue with the login. Also you can reach Evernote on Twitter @EvernoteHelps or you can probably downgrade your account yourself online via https://www.evernote.com/Settings.action - look for 'manage subscription' about halfway down the page. Your account type presumably won't change until you run out of the trial period. Good luck... Link to comment
JesusInsideMe 0 Posted February 11, 2020 Share Posted February 11, 2020 Hi, God bless u, I have the same 'mimi''s issue, but I' have Premium account, and I can''t contact EN support to know why my sync is not working since few hours ago (more than 3hrs), arriving to the EN contact form and putting my login info, it gives me the same page ''You have logged out of Evernote'', https://evernote.com/logged-out/?logout&uid=30594792 so I have never been able to access the chat with EN support! 😕 Please, I'm here to needing help to fix why I can't synchronize and why I can't contact support, what is wrong with EN? , this error has never happened so many hours 😕 😕 My subscription is valid and I have more than half of the available space 😕 Thanks Link to comment
Level 5* DTLow 5,744 Posted February 11, 2020 Level 5* Share Posted February 11, 2020 https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/ 1 1 Link to comment
JesusInsideMe 0 Posted February 12, 2020 Share Posted February 12, 2020 Shane D. still does not read my request for support, EN is my main work tool and I am now almost 5 hours without it, 😕 is this the Evernote premium support service? :? God bless us 😕 Link to comment
Level 5 PinkElephant 8,785 Posted February 12, 2020 Level 5 Share Posted February 12, 2020 Keep in mind where EN is located. The support team sits on the US west coast, and they are responsive at their office hours. You find these on the support website - currently I hope they are not just thinking about their job, while looking at the stars at midnight. Link to comment
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