mark-t 0 Posted July 1, 2019 Share Posted July 1, 2019 There is a Help link in the menu under my photo on the left of the Evernote page. I click on this link as I need help. Evernote logs me out. I log in. I click on this link as I need help. Evernote logs me out. I log in. I click on this link as I need help. Evernote logs me out. I log in. I can continue this for days on end, but I have other stuff to do. It is one way of reducing help demands but as a paying customer I was hoping for more. PS As a paying customer, I choose not to use the telephone, for personal reasons. I would like a clearly identified email address or an online help system. Not an AI robot - a person. Perhaps spend less time on technical 'advances' and concentrate on customer support. And on improving text editing features. Thank you Mark Link to post
Level 5 PinkElephant 1,605 Posted July 1, 2019 Level 5 Share Posted July 1, 2019 Weird - never had such a problem up to now, so I have no idea what may cause this problem. Maybe one of this Links can be of help for you. I have copied them from the EN help pages, so I do not know whether they need a prior login. https://help.evernote.com/hc/en-us https://help.evernote.com/hc/en-us/requests/new Link to post
Level 5* DTLow 5,098 Posted July 1, 2019 Level 5* Share Posted July 1, 2019 28 minutes ago, mark-t said: There is a Help link in the menu under my photo on the left of the Evernote page...I would like a clearly identified email address or an online help system.... I'm not clear on which "Help link" you're using To contact Evernote Support, I use the support web page at https://www.evernote.com/SupportLogin.action For issues with this support page, see https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/ Link to post
mark-t 0 Posted July 1, 2019 Author Share Posted July 1, 2019 This one. Thanks for the link - I will try other channels. Link to post
Level 5* DTLow 5,098 Posted July 1, 2019 Level 5* Share Posted July 1, 2019 1 hour ago, mark-t said: This one. That's the new web version. We've had reports of issues with this version, I'd recommend using the "Switch to older version of Evernote. Regardless, I followed the Help item and was directed to the support page As I said above, for problems with the support page, see https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/ Link to post
mark-t 0 Posted July 1, 2019 Author Share Posted July 1, 2019 Thanks-have started discussion with Evernote. Yes-apparently an issue with some, not all users. Link to post
Administrator Shane D. 1,276 Posted July 1, 2019 Administrator Share Posted July 1, 2019 @mark-t Thank you for reaching out! I've applied and update to your account that should hopefully fix the issue. That being said, please feel free to reach out to me via DM if you're still encountering issues! Link to post
mark-t 0 Posted July 1, 2019 Author Share Posted July 1, 2019 (edited) Many thanks! *update - now all working. Edited July 2, 2019 by mark-t additional info Link to post
APenNameAndThatA 6 Posted July 2, 2019 Share Posted July 2, 2019 New York Times article: there are bugs that will never be removed. LOL!!! Forgot to mention that, eh? Link to post
Level 5* DTLow 5,098 Posted July 2, 2019 Level 5* Share Posted July 2, 2019 18 minutes ago, APenNameAndThatA said: New York Times article Do you intend to troll every discussion? Stop this cross posting. Link to post
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