Jump to content
  • 0

Never-ending Help loop of despair.


mark-t

Idea

There is a Help link in the menu under my photo on the left of the Evernote page.

I click on this link as I need help.

Evernote logs me out. I log in.

I click on this link as I need help.

Evernote logs me out. I log in.

I click on this link as I need help.

Evernote logs me out. I log in.

I can continue this for days on end, but I have other stuff to do. It is one way of reducing help demands but as a paying customer I was hoping for more.

PS As a paying customer, I choose not to use the telephone, for personal reasons.
I would like a clearly identified email address or an online help system. Not an AI robot - a person.

Perhaps spend less time on technical 'advances' and concentrate on customer support.
And on improving text editing features.

Thank you

Mark

 

 

 

Link to comment

9 replies to this idea

Recommended Posts

  • 0
  • Level 5*
28 minutes ago, mark-t said:

There is a Help link in the menu under my photo on the left of the Evernote page...I would like a clearly identified email address or an online help system....

I'm not clear on which "Help link" you're using

To contact Evernote Support, I use the support web page at https://www.evernote.com/SupportLogin.action

For issues with this support page, see https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/

Link to comment
  • 0
  • Level 5*
1 hour ago, mark-t said:

This one.

That's the new web version.
We've had reports of issues with this version,  I'd recommend using the "Switch to older version of Evernote.

Regardless, I followed the Help item and was directed to the support page
As I said above, for problems with the support page, see https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/
66014891_ScreenShot2019-07-01at07_05_13.thumb.png.c6f30a299e84ec36a732d2b68f4aa062.png  1052627717_ScreenShot2019-07-01at07_05_33.png.75b312fdc7f160e4f710eade9a470275.png

Link to comment
  • 0
  • Level 5*
18 minutes ago, APenNameAndThatA said:

New York Times article

Do you intend to troll every discussion?  Stop this cross posting.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...