Alan Houser 6 Posted September 1, 2016 Share Posted September 1, 2016 Forgive me if this has been answered, but I'm honestly unsure how to phrase it, or where to start. This morning, my Evernote account/apps had what I'm always used to: PERSONAL and BUSINESS folders. This evening, I'm looking at a streamlined version (6.8 (453749 App Store)) that apparently updated without my consent (or warning?). I'm now a "PREMIUM" member instead of a "Business" user? I now have 1865 files in "TRASH", and looking through all the files in trash, they're all files I carefully and thoughtfully stored WHERE I WANTED THEM. WHAT HAPPENED? AT WHOM CAN I YELL? WHO CAN FIX THIS? Link to comment
Level 5* DTLow 5,734 Posted September 1, 2016 Level 5* Share Posted September 1, 2016 49 minutes ago, Alan Houser said: WHAT HAPPENED? AT WHOM CAN I YELL? WHO CAN FIX THIS? Contact Evernote Support Link to comment
Alan Houser 6 Posted September 1, 2016 Author Share Posted September 1, 2016 5 minutes ago, DTLow said: Contact Evernote Support Thanks. "Chat" is closed. Do they answer outside business hours? The world has been HATING on Evernote, and I assumed this was why, but I have no idea. Link to comment
Level 5* gazumped 11,475 Posted September 1, 2016 Level 5* Share Posted September 1, 2016 Hi. If you raised a support ticket, please post the number here. We can flag it for a forum Admin to take a look. Chat do work weird hours - try them early tomorrow. Is it possible your business subscription came due? Link to comment
Alan Houser 6 Posted September 1, 2016 Author Share Posted September 1, 2016 Thanks @gazumped my ticket is: Ticket# 1798254 I've gone through settings and tried to figure something out, and cannot. My fear: if I extend premium, what happens to all files in my trash? If people are bashing Evernote for pricing updates, that's fine. But I have (had?) a business account because I have a business, and I need things in order. Now, there's nothing but mayhem in my account. Link to comment
Alan Houser 6 Posted September 1, 2016 Author Share Posted September 1, 2016 DOH! Evernote emails were all filtered (and missed). Sorry for raising-up the flag, but shouldn't there be a notification WITHIN THE APP?!? PLEASE?!? Now I need to figure out how to pay to get things the way they were previously. I was poised over the PAY button, but what if I cannot roll-back? All business notes are trashed; no longer any folders. Does paying return me to a previous state? Link to comment
Level 5* gazumped 11,475 Posted September 1, 2016 Level 5* Share Posted September 1, 2016 Sorry for the gap there - (timezones) - I flagged your post for a Forum Admin to look at, plus there are some business users around here - maybe someone can give you a definitive answer. I'm premium only. Link to comment
amanda_h 300 Posted September 2, 2016 Share Posted September 2, 2016 On 8/31/2016 at 9:38 PM, Alan Houser said: Thanks @gazumped my ticket is: Ticket# 1798254 I've gone through settings and tried to figure something out, and cannot. My fear: if I extend premium, what happens to all files in my trash? If people are bashing Evernote for pricing updates, that's fine. But I have (had?) a business account because I have a business, and I need things in order. Now, there's nothing but mayhem in my account. Hi @Alan Houser, It looks like one of our business specialists responded to you via email. Let me know if you need anything else! Link to comment
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