rdj999

I've used Evernote for what, 13 years? And this is the first serious outage I've encountered in real time. YMMV, but that's not a bad record of service. Yet – all it's hampering for me is web clipping. The problem seems related to (re)authentication. I'll gladly extend them some grace for this. Thanks for the updates, @Federico Simionato.

Version 10.53.2* appears to have solved my inability to create new Notes with the "+" operation on iPhone with 10.53.1. I am impressed and appreciative that you took the time to let us know that "things were happening" and that you fixed this issue so quickly! * Corrected; originally, I wrote "10.52.2".

Please see serious issues I am having with 10.53.1 on iPhone (iOS 16.6) but was NOT having on 10.53, installed last week.

Same here. Here's the trouble ticket I created: #3734886 - Evernote for iPhone 10.53.1 is NOT SYNCING reliably I updated Evernote on my iPhone 13 Max Pro to version 10.53.1, and it has NOT been functioning properly yesterday or today. Today, syncs from Mac version 10.60.4 and iPad 10.52.2 are syncing back and forth fine, but Mac syncs are not appearing reliably on iPhone 10.53.1. Yesterday, I could not create a new Text Note at all on iPhone. Today, I can – but it takes longer than usual – but it takes a long time to sync to iPad and Mac. I tried killing and restarting Evernote on iPhone and powering the iPhone off and restarting it. I did notice that the Mac and iPad versions required me to log back into my account (and I have 2FA enabled), but the iPhone did NOT prompt me to do that. Obviously, I'm going to delay updating Evernote on my iPad. Wish I could revert to the prior version* on iPhone, because that worked fine two days ago. * ETA: it seems I updated to 10.53 on my iPhone a week ago, and it had been functioning fine for me. My problems began when it updated to 10.53.1 two days ago.

Here's some more recent info about this relevant to version 10. There are some work-arounds, but it's still a pain to copy/equalize tags across notes. https://discussion.evernote.com/forums/topic/131646-copying-tags-from-old-notes-to-new/

In 10.31.6 on the Mac, this works, but boy, is it inconvenient. The tag display was moved to the bottom beneath the note, and it doesn't display all of them at once, so to select all of the tags, you need to control-click, control-click, scroll, control-click, scroll, ... The "trick" of selecting multiple notes and "Edit tags..." then changing all the "-" boxes to check boxes is likewise tedious when one (as I do) has hundreds of tags defined over more than a decade of Evernote use.

Wow, nothing on this, really?! There doesn't even seem to be an "assist" to allow referring to another note to ensure two notes have the same tags. Yes, being able to copy or equalize tags between multiple notes is a fairly basic function that is either missing (in 10.31.6!) or so difficult to find that it might as well be missing. Evernote, do you even use your own product?

The Safari clipper on iPhone and iPad has lost a critical behavior, making it difficult to use and nearly useless for me: it no longer prefills the note title from the web page. Before version 10, when you activated the clipper from the Share Sheet, it would grab the web page title and pre-fill the Evernote note title using it. Now it presents just a blank text field. Many web pages' rendered titles are links, and some are images, making it difficult or impossible to copy and paste the title's text. I know it should be able to grab the title, because other apps on my Share Sheet are able to extract the titles from the same web pages. (I don't know whether it pulls it from rendered text or from pages' <title> metadata. This is a huge step backward for this functionality, and I hope to see it restored with an update very soon.

Thought I had tried all the chord combinations! 😐 That's better, now it's thinking long and hard.

Thank you, but holding down Opt/Alt and clicking the sync icon seems to have no effect on Evernote for Mac version 7.14 (458244 Direct) (nor do shift keys affect File > Sync).

I can search the .enex file exported from the Mac for lines beginning with "<note><title>", and if there were a similar way to export from iPhone/iPad, you could just compare those two (text) files to see the differences. (I assume you could do the same with Evernote for Windows.) I found an explanation for the apparent discrepancy between Mac and iPhone/iPad note counts; see below. I'm good now! My issue seems to have resolved itself, but I'll detail what I've since noticed in my situation. It seems the 52 September notes I was missing have resurfaced on my iPhone (version 10) as you suggested, so instead of a 190 or so difference with the Mac, the difference is down to around 140 (but see below). As I did not record tallies before upgrading my iPhone, I cannot say whether that discrepancy existed prior to updating it to version 10 HOWEVER... I just updated Evernote on iPad to version 10. Before the update, it had 26,491 notes. After the update, it has 26,347, the same as on the iPhone, and my notes from September are present there as well. So now, the note counts are: Mac All Notes: 26,487 notes (it doesn't display a count, but a select-all yields "26487 notes selected (including read-only notes)") iPhone (version 10) All Notes: 26,347 iPad (version 10) All Notes: 26,347 notes Web All Notes: 26,272 notes There is now a difference of 140 notes between iPhone/iPad and Mac, but that coincides with presumably read-only Shared with Me notes. On my Mac, those total 140 – so that means Mac, iPad, and iPhone now seem to have consistent note counts. Only the web view has an unexplained difference: 75 fewer there than on iPad/iPhone, but I'm okay with that. Thanks for the feedback, all! (Interestingly, on iPhone/iPad, "Shared with Me" contains only a single shared note. The other 139 are in shared folders which appear on Mac only, not on iPhone or iPad.)

For clarity, my data is still present on the older versions on both Mac and iPad, so I didn't lose anything. The September notes just aren't present on Version 10 on iPhone. Nevertheless, I took a follow-up backup of just those 52 notes on Mac in case they "diskappear". But for now, I'm staying put with the new one on iPhone alone in case I notice any other behaviors that might help diagnose this. I haven't yet opened a ticket. Betting they have their hands full right now!

No offline notes that I'm aware of, but that would be a factor only if the other two installations had offline notes**. It's the iPhone (version 10) that now has fewer. I've subscribed to this thread and will keep an eye out. Kinda wish I had been part of the beta, because this is just the sort of thing I would routinely test*. Let me know if there's any other way I can help. * Not intended as a "swipe". I fully realize these things can be a lot more complicated than they might seem. ** Just realized I had a brain ***** there. Nevermind!

No, despite taking care with backups, syncing, and updates, I didn't have the presence of mind to compare note counts across devices. But Mac and iPad are off by just one, so the roughly 190 difference with the updated iPhone installation are concerning. Missing 52 notes updated since 9/1 from iPhone suggests Evernote may have changed something about background/cloud storage, but the 139 unaccounted-for is troubling. I do see exactly 85 notes in Trash on all three installations, and they seem to be the same notes (checking beginning and end). I suppose I could try deleting the new Evernote from iPhone and reinstalling Version 10 to see whether resyncing all the notes might "correct" the issue, but I'd like to wait for word from Evernote before doing something like that. The "upgrade" action when I first launched it after installation took just a few seconds, so it couldn't have gone through all the notes the previous version had cached on that devices.

UPDATE: I did nothing, but my missing 52 notes from September have reappeared after a bit over an hour, and the remaining discrepancy between Mac and iPad/iPhone may be due to the Mac including read-only/"Shared with Me" notes. I seem to have lost ALL notes since 9/1/2020 when updating Evernote on only my iPhone. Having read this thread first, I ensured that Mac, iPad, and iPhone were all synced. (I then backed up all 26,000+ notes onto external disk as .enex on Mac.) Then I installed the Evernote update on iPhone. On iPhone, I have notes ordered by most-recent-updated first. Four notes that I believe were from earlier this year appeared at the top. All have the green "needs synchronization" triangle icon visible. Immediately following them are my notes up through 8/31/2020. The 52 notes I had from 9/1 until now are NOT present. On Mac and iPad, after resynchronization, the four spurious notes appear with "Updated: Sep 16, 2020" and are followed by the "missing" notes from September, including those I had added (and synched) before installing the Evernote update on iPhone. I am holding off installing the new app on iPad for obvious reasons. This is NOT good. ETA: viewing "All Notes", selecting all on Mac shows 26,484, iPhone shows 26,297, and iPad shows 26,488, so evidently Mac is missing 4 and iPhone is missing 191 compared with iPad. Why? Mac version is 7.14 (latest), iPhone is 10.0 (110644), and iPad is 8.24.6.370571.