robinrobin

thank you @s2sailor & @PinkElephant & @VincentC!  It is working now.  I think the same thing is about to happen to my other computer. I wonder if they changed something in the software that is exacerbating something. I guess this was a good exercise as I think somehow during many software changes I wound up with multiple copies of the database. It cleaned 210gb.  🙂

3 hours ago, s2sailor said:

Uninstall again but this time use Appcleaner,  it does a better job removing everything, and then download directly from the Evernote website and reinstall.

ok .. THX!.  I have one question - does this wipe your data?  I have run it and it says it found 210gb. (There must be duplicate databases there.)

Hello,

Am in emergency mode as Evernote is now suddenly not working. Everything was fine- but then the main window went blurry and a pop up came:

"Something when wrong on our end, sorry about that. Please try restarting Evernote"  with 2 options Restart/Quit.

I have done both, I have killed the process. I have rebooted. I have downloaded (again) the latest version and restarted.

Nothing works.

When it starts - I can see the window fine - with all the notes etc... but then within 2 seconds it goes blurry and evernote is frozen.

I have submitted a report to evernote. But how do you know if there are any humans who care, who look at them and respond?

I am in a horrible state with 2 projects due by the end of the week and no Evernote which is the tool I use to produce my work.

Any suggestions?

😞

did you get it fixed?

this just happened to me!!! not fixable!  10.85.2-mac

What is the solution???

4 minutes ago, Jeff Bass said:

@robinrobin, I did go offline and the typing is still very lagged and slow. It still takes 3-5 minutes to show new typing at the bottom of a 5,700 line text only note. (It is the same long note I reported my technical issue with; I keep testing with that same note). I'm glad you are getting good offline typing response. I am not. I just timed it both online and offline: both took over 4 minutes long for my typing to catch up. The time is variable every time I do the typing test. But it is always over 2 minutes to type a new line at the end of the note. Sometimes as much as 5 minutes. But it is the same whether I am online or offline in v10.7.6. It may be slightly faster when offline, but less than 20% difference.

grrrrr .  I think they are trying to be too clever and syncing while typing. Maybe my notes are not so big or I am taking breaks in the middle of typing to clip things and so I am not noticing.  I will pay more attention when I am typing.  Aren't these things supposed to be asynchronous .... 

This is happening to me too , 10.7.6 and the previous version before it also did it. It happens to me 1 -2 times a day.

On 1/19/2021 at 10:12 AM, dgiller said:

Generally speaking - I absolutely LOVE Evernote...I've been using it for MANY years, and have far more information (and notebooks, tags, etc) than I can count. I just wanted to say that!

Yesterday, I was creating a new note, using Evernote web, on my Mac, in Chrome.

As I'm typing...mid-word, it seems like the note might be syncing between the browser and the cloud, and my cursor kept jumping to the top of my note. Repeatedly, I had to keep moving my cursor back down, while I was typing.

In fact, there were times when I placed the cursor on the bottom of my note, continued typing, and once I was done with my sentence, I noticed that the beginning of my sentence was placed on the bottom (as expected) and the rest went to the top of my note, before any other text that was there previously.

This is a HUGE pain in the neck. Frankly, I was tempted to just continue working in a Google Doc, or something, just to avoid this frustrating situation.

It definitely ended up doubling the amount of time it should have - in order to get my thoughts into a digital document.

Anyone have any insight on what's the root cause? Any advice? Thanks in advance.

omg, I thought this was just my imagination, but this is happening to me too!  I was thinking I mistakenly hit a button, but it has happened too many times now and I am sure I have not.   Something is triggering it to refocus to the top of the note.  Have you put a bug report in for this?  I have not as I have had others that are more important.. but now that I see other people are having this same issue I should enter a case.

4 hours ago, Jeff Bass said:

@hasman404, I have been researching alternatives to Evernote because the flaws in the new Mac Evernote version are really severe. I am using Evernote Legacy for Mac for now and it is working well for me. But if the Evernote folks don't make "Evernote for Mac" usable, then I'm going to (sadly) start using something else. I am preparing a long post about "good alternatives to Evernote" and I will post it in a few days in its own thread. I'll link to that thread here. The short answer is that every alternative to Evernote has drawbacks compared to Evernote Legacy for Mac when it is combined with the Evernote ecosystem (Evernote Web clipper; Evernote across all devices; Evernote XML database on Mac readable by other programs; easy input from iPhone camera, Evernote search "seeing" text in pictures or PDF files, etc, etc.). Evernote was very close to ideal for me prior to this new Mac version. But Evernote 10 on Mac is unusable. So I have been actively researching alternatives since November 2020. I will post my research results in a few days.

1. Here is a really good post in a productivity blog that compares many alternatives ranked by number of "Evernote features" that are present. It was the start for my own research: https://projectorius.org/evernote-alternatives/ 
2. The biggest absolutely horrible deal killer for the new Evernote for Mac is the problem in this thread. I literally cannot type into longer notes. An astonishing bug. Absolutely astonishing. Can't type into a note that is longer than 1,000 lines? Really????
3. Here is a list of flaws in the new Evernote for Windows in a Reddit post (most of these apply to the new Evernote Mac Client also): 

@Jeff Bass I just typed a note with 2000 lines and it seems ok (well one character per line). Is this really a limitation?  I wonder if we can request a zoom call with Ian Small to discuss how we spend hours documenting things and giving supporting evidence of our workflows that prove why we need the functions they have deleted, and still customer support says cuts and pastes canned answers ... basically saying it is a 'feature they are considering'....  when these functions were put into the product for a reason!  I am so upset -

44 minutes ago, PinkElephant said:

Type shorter notes, and use a word processor (Word, Pages etc.) for extended writing. A note is not meant to be a book.

Or install legacy to write longer texts.

"No, I insist on using v10, I like the pain !" .... OK, then just continue.

Hello @PinkElephant -- The idea is that we are moving forward, not going backwards... I do not want to use the legacy just to write long notes... I don't want to use the legacy to clip into a note, and I certainly don't want to be going backwards by now having to use 'shift-command-4' to clip something and drag it into a note and then wait  30 sec - 1 1/2 minutes until it gives me control back to continue typing in the note.

How does this help the product go into the future by us using legacy?  The product should be getting better with more features, not less. It should be becoming more robust and incorporate the new ways we are taking notes in the age of zooming all day. I refuse to go back to the legacy and let the product go down hill.  I have watched a few interviews with Ian Small that said the product was to be driven by the customer - so I am taking his word on that.  About the 1,000 lines .. um....  I have books in my Evernote... and I write my thesis chapters in Evernote. I don't take short notes. A note can be a book  or chapters in a book.

🙂

3 hours ago, Jeff Bass said:

Update on my slow typing response tech support ticket with Evernote support. Evernote 10.7.6 for Mac has been released. I upgraded my 10.6.9 to 10.7.6. The slow typing problem is still there on long notes. It is very slightly faster, but still unusable (several MINUTES before typing at bottom of long note catches up to typing). I let the technical support staff who is handling my support ticket know in a reply email. I will update this post when I hear back from them.

(I am tagging posters in this group so you will get pinged on this update: @hasman404, @Kitalooclef, @rdelgado, @DrumWise, @goandigo, @robinrobin, @Karin Clavel, @iAlfred34)

Yes, I am having the exact same problem with 10.7.6 - it is somewhat better than 10.6.9 .. but it is still not working correctly.  I think (as I mentioned before) it has to do with how they are trying to sync the note as you are typing it. I can fix this by turning the internet off of the Evernote process !!!!  It is usable -- still 1-2 seconds slower than the original version but better than 30 seconds to 1 1/2 minutes!!  (I am talking about when I drag images into the note (because they BROKE the evernote helper and refuse to have a dialgue about fixing it to how it was )) I think they are trying to sync while you are typing ... Do you think they goofed in the implementation and are doing this synchronously, instead of doing it async in the background??  Why when I disconnect the Internet does the response time improve.  @Jeff Basscan you try typing your notes as a test with the Internet connection off for Evernote and see? This might help them debug the problem. I reported this too.

Hello @Georgemes  I initially had the same feelings - Also I have used evernote forever and I am struggling massively with the changes as one of my main workflows is broken and no one seems to at all understand how important this is. Also, the syncing is not right ..  It feels like they are trying to seemingly sync every keystroke to the cloud and this can't possibly work in real life...  However, I am not going to give up with finding someone to listen and understand how critical these things are.

Many of the other issues I had have been almost fixed with the newest version so I have hope that the product will recover and be even better than it was.  I don't think they can reproduce in the lab the way evernote works in the field when someone has 30K + notes and 40+gb of data and using the product in realtime.

The only way to ensure this is that you have to put in bug reports for the things that are broken: https://evernote.com/contact . Click on the 'access additional support options' and submit a bug report.

You need to put in a support request: https://evernote.com/contact

Under 'Get Support' click on: access additional support options.

I don't think the support team reads the many threads in this forum.....

9 hours ago, Karin Clavel said:

I've been having the exact same problems. I'm a long time Evernote user, but since some time it's not useable anymore. I came to this community to look for alternatives or tips for getting my notes out of Evernote and moving them elsewhere. Thanks to your suggestions I've now installed Evernote legacy and I'm back to normal productivity. Seems like a huge flaw/bug... I hope they fix it.  Should I report officially?

Hello Karin - I think you should, because then they will know how serious it is.  I am sure it is because they were trying to sync every thing - Evernote was so great before -- and now with the broken Evernote helper with no way to clip and drag into a note in real time  plus typing a note taking on average over a minute (for me) to give me control back - I have to see what products there are that will give me this functionality. I have had some recommendations, but I am waiting to see if the issues are fixed. I am super unhappy with the way customer support simply closes my cases with 0 explanation. I am not giving up yet -- so please put in a bug report for this....

My work flow is severely impacted by them breaking this function - what they call the 'Evernote Helper'.

I fear that they did not understand the use case of this function.  This function alone could sell Evernote in our current days of Zooming all day.

My workflow is that I would have zoom meetings/classes for 3-4 hours at a time. I would screen grab constantly and type in my notes -- I would either leave the screen grabs in the Evernote Helper, leaving that window open and drag them into a new note - and sometimes I would just type in that note. It was so fast, efficient and even if in the middle of taking notes something crashed -- never once did it ever lose a note I had been editing. I was usually shocked it was still there! 

Now they way they have implemented it is pretty much useless..  It should put the clip into the actual Evernote helper -- not ship it unseen back to the app and create and individual note just for it. It should go into the Evernote Helper note that is open. 

DO you think this is a bug that they just are shipping the clip to the wrong place? It seems not difficult to make this change.

We must have this function...

What I have been doing instead is (mac): shift-command-4, then see the little note (before it make a file) -- try to grab it in time before it disappears, drag it into the current note, AND THEN wait 10seconds to 1 1/2 minutes to put it into the note.  Meanwhile minutes of the lecture/meeting has gone by without being able to type in the note!!  [ I fixed this by turning the Internet off just for the evernote app while I am doing this.. and that changed the response time to max 10 seconds and sometimes 1 second.]

On 1/25/2021 at 10:32 PM, Jeff Bass said:

I was contacted by email by Evernote Support (within 1 day) and they asked me to do a QuickTime video of my screen as I experienced the typing slowness in a large text file. The large text file edited just fine in Evernote Legacy, allowing me to add lines at the end with no typing slowness. I closed Evernote Legacy and opened Evernote Mac v10.6.9. I opened the same note. I started the QuickTime screen capture video. I started typing 4 lines. After 3 characters appeared on the screen, none of my additional typing appeared. Then after about 5 minutes (yes...5 MINUTES) the text that I had typed appeared. I sent the link to the video in my reply to Evernote support, as requested. Will continue to update this topic as this support issue progresses.

On 1/24/2021 at 9:43 PM, Jeff Bass said:

When typing new text at the bottom of a long text note (about 90,000 words; about 5,000 lines of text), the typing response is VERY VERY slow. When typing characters, nothing appears for 20-45 seconds, then it "catches up" and the text that was typed during the 20 seconds appears. Then when resuming typing, this happens repeatedly. It makes adding text to long text notes unusable. Shorter text notes don't seem to have this problem. I am not an unusually fast typist. I did not experience this problem with the old Evernote before v10.

This problem does not occur in Evernote Legacy for Mac. I am using both Evernote 10 (specifically, v10.6.9 as of 1/24/2021) and Evernote Legacy on 2 different Macs. I can edit the long note in Evernote Legacy and type new text lines at the bottom just fine with normal typing response. Then when I open the note in Evernote 10.6.9, typing text lines at the bottom of the same note experiences 20-40 second delays for the typed text to appear. This is a very repeatable problem for multiple different notes that are over 5,000 lines long. The notes are text with no images or attachments.  (I have been using Evernote since 2008 and have 11,000 notes that total about 15GB in Evernote Legacy. I am not sure if my large number of notes or my large database size are part of the problem or not). About 5% of my notes are "long" text notes (over 1,000 lines). I don't want to have to break the notes into smaller notes, but when I did that as an experiment on one of the long notes, Evernote v10 was able to edit the shorter notes just fine.

Problem occurs on 2 of my Macs: 1) MacOS Catalina 10.15.4 (MacBook Air with 4GB RAM & 512GB SSD) and 2) MacOS Big Sur 11.1 (MacBook Pro with 16GB RAM & 512GB SSD). 

My Evernote version from "About Evernote" pulldown menu item:

10.6.9-mac-ddl-public (2254)
Editor: v116.1.14913
Service: v1.26.7
 

Jeff === I wrote above that I figured it out... it is that they are trying to sync seemingly every character to the cloud. This algorithm is not the right one.  In no way does this support a real time workflow.  I have an app running call 'Trip Mode' because I am often in places with little or slow Internet and I can't afford to have every program talking to the Internet - so I can specifically turn off apps. When I turned off evernote yesterday when I had a 3 hour meeting I could actually take notes and drag screen shots into the note and not get too far behind.

On 1/26/2021 at 9:57 AM, Kitalooclef said:

The typing slowness is absolutely untenable. After 10+ years of using this product, it might be time to find something else. There's no point if it can't keep up with my typing. If I'm on a video call? Forget it, I had to pop open text edit and put all my notes there because Evernote could hardly respond at all. Interested to hear if your support ticket gets us anywhere. For now, I'm researching new products :(. 

I know what the problem is!  I just figured it out.  I type long notes during lectures and meetings and drag stuff into the note... omg .. I kept track of how long it took .. 30 seconds, 1 minute, 1 1/2 minutes, sometimes 10 seconds.  100% unusable!  I have been so depressed because I simply can not any longer be efficient and take notes and screen shots. They removed the top bar clipper - so that it clips only one thing directly to evernote and you never see it -- I was clipping my zoom window right into my note and and then typing notes and then again and again .. and it worked 100% beautifully -- super fast and even if something crashed it never once lost the note. NOW ..  the workflow is broken -- and my work around (using the mac screen capture: shift command 4, then find it, drag it into the note.. and then wait and wait .. meanwhile the lecture is going on and I can't type any notes) barely works.  THE FIX IS: turn off the internet for Evernote and it works reasonably well. Not as fast as originally but workable. I have no idea what is taking so long!  I put a bug report in to report that this slowness is due to them trying to sync to the cloud after ever character you type it seems!

On 1/9/2021 at 6:05 AM, PinkElephant said:

On iOS a manual sync is very easy: Just pull down the left column a little with your finger, and let it go. The sync wheel appears, it rotates, and when it disappears, the sync is done.

Yes and on the ipad also the sync is there:  Settings --> Sync -> Sync now

On 10/19/2019 at 11:33 AM, js2442 said:

I have a somewhat large and complicated Evernote database that is growing everyday. My anxiety regarding backups is also growing everyday. In the following paragraphs I have listed what I think I understand about the backup situation in Evernote.  I know the Evernote servers are backed up and through the syncing process can restore a copy of the most recent data lost when a PC is stolen for example. However, call me a pessimist but I prefer to never, ever, rely only on a vendor's web server backup procedures to protect my data and sometimes there are good reasons to want to restore an entire  database back to a previous point in time.

Please correct any misunderstandings I may have:

1. For trivial databases Evernote has you covered. If your database is just one "notebook"  consisting of a continuous list of notes, no matter how many, you can simply export to the ENEX file format and should you ever need to restore your database from the ENEX file you'll get everything back just the way it was. Great.

2. If you are a premium subscriber and need to restore a specific note to a previous state you can probably do that using the version history feature. Great.

3. For complicated databases with many notebooks and stacked notebooks however, the restore situation is quite different. You'll get all of your text and images back, but you will lose all of the organization of your database . All of your notes, regardless of what notebook they were in originally and how those notebooks were stacked, will be restored in the same notebook called "Imported Notes"  and it will be up to you to manually recreate all of your separate  notebooks, manually move each note back to its original notebook, and to manually recreate how the notebooks were stacked. Yikes!

4. Whether you backup the Evernote database folders on your PC with backup software or manually export ENEX files, the situation during a restore is ultimately exactly the same. Either option  involves creating an ENEX file and losing the organizational structure of your original database during the restore. If you simply restore the Evernote database folders and files from a backup your PC backup software has created,  you will temporarily have a restored database, until the Evernote web server overwrites everything during the next sync putting you right back to where you were before the restore.

I am hoping I missed something and there really is a way to actually restore an Evernote database properly to it's original condition, including the original organization of individual notebooks and stacked notebooks, without spending an enormous amount of time manually restoring the original organization of the notes. Please correct any misunderstandings in what I wrote above  and offer any alternative methods that result in a true restoration of the Evernote database.

Thanks!

What did you find out about this? 

On 1/7/2021 at 11:21 AM, vmd923 said:

In previous versions, you could use the evernote helper (the icon in the toolbar -- if that's what it's called) to seamlessly take notes quickly without being kicked out of the current maximized screen. In the new version (running 10.5.7), as soon as you click the icon to start to take a new note (to do something like take notes during a meeting, or try to screenshot something from a meeting...) the helper immediately minimizes the window you are in... rendering the screenshot tool totally worthless, and preventing you from being able to take notes during a meeting when you are trying to stay on the same screen as something like a zoom call. Please fix this. This was an invaluable tool to be able to quickly pop up a mini notepad to take notes, and then to save it to evernote. Now it's totally worthless in the new iteration.

This previous feature was, in my opinion, the greatest benefit of the evernote suite. After years of using Evernote, many as a premium subscriber, I'm researching other note tools as this tool is totally worthless without the ability to pop up and not disrupt my currently screens.

Can I put evernote side by side with my current screen? YES, BUT the squashed interface with tons of columns that can't be minimized makes it a huge space hog where I can't even see the notes I am taking in a helpful way.

Not sure who's idea it was to gut the toolbar, but it's ruined the experience.

I have the same issue. My workflow used the 'evernote helper' 4+ hours a day to take meeting, class and conference notes - by clipping screen shots, typing, annotating screen shots, adding link, dragging stuff into the note, etc.  Now the screen shot doesn't open in the note, it is sent as its own single note to evernote and you never see it. What use is this if you are taking 50 screen shots over the course of an hour zoom meeting?  I want the 50 screen shots in my note and I want to annotate them. Sometimes I would use 2 notes. One was the intermediary - the top bar evernote helper where I would do the screen shots and then I would drag them from there to a new note.. because a normal note does not have the capablity of screen shoting over and over again and annotating. It was BRILLIANT!!!  So amazing and no matter how many hours I took notes in that one note it NEVER once lost it . I could rely on this workflow 100%.  There is nothing like this... SO why disable this workflow? Especially in the time of ZOOM?  This is a seller for evernote - just this one workflow!!!

On 1/7/2021 at 8:21 PM, JMBTX said:

Same version of others problems with the new iOS app. Saved 8 bookmarks from Safari on iOS into Evernote iOS, 2 days later they still are not in the OS app or the web version. I have pulled down to sync, gone into the menu to force sync and always get a "sync complete" notice but the notes never sync elsewhere. Not only that, they continue to show the green indicator in the iOS app indicating they are not synced.

I used to sync large files in seconds on iOS but since the update I can't get a single bookmark to come through. I'm used to bugs with EN at this point but now I'm paying to not have access to my notes across devices?

If they would just add back the 'manual sync' function - people could fix these sync problems themselves. The problem is (I think) is that in a laboratory setting of course the sync is brilliant - but the real world use case is quite diverse and not predicable - there are so many scenarios from: not wanting your device babbling all the time (like if you have nearly no data on your phone and no wifi, or behind a vpn, or in a country that restricts access and you have a small bubble within which to grab and sync your stuff and briefly disable your blockers to force evernote to now sync), or you must sync something from one device to the other and they are sitting in front of you, yet something for an unexplained reason is not working, etc.  A 'manual sync' gives the user the power to control their data in their diverse and unique scenarios. Otherwise there will be constant bug reports that the sync does not work. It does not work, because you cannot possible test the scenarios in the real world - let us the users test for you and let you know how to make the product more robust - but please give us control over our data.

2 hours ago, sfish said:

It is pretty frustrating as a 10 year premium user to have features disappear with an "upgrade".  I had to paste text into an email and then separately drag in every document from the evernote note into an email.  You can't just select all and paste when the note includes documents.   In the past, this could have been done with a few clicks in the "export via email" option.  I don't want to share access to a note like Google Docs.  I am in Evernote because Google Docs lacks the features that I need.  Not a helpful comparison.  Thanks for your help.

I agree.  I too am an almost 10 year user and I had integrated Evernote seamlessly into my workflow. Yes there were some issues, like the mobile app being so slow as to be not useable (for me), and I was looking forward to the next generation fixing things, but I never imagined functions being deleted. The beauty of Evernote is that it was flexible & could be used in so many different ways. I am so upset that core 'functions' of Evernote are being deleted and then positioned now as 'feature' requests that they are considering. This is not ok for me. I want to be able to control my data - including sending it where I want and synching it when I want - not waiting 13 1/2 minutes for a note I wrote on my iPad to show up on my laptop - where I intended on adding to it 15 seconds later. This is not workable. Searching for key words in 30,000 notes used to be easy - it would show matches that were tags, matches that were in titles and matches found in notes... now they are all jumbled together and it is simply a mess. Yes, new users may not find any issues with this, but once you get 10s of thousands of notes, this does not scale. I wish no functions to be deleted as that is the 'legacy' .. we have proven it for 10 years .. it is a good thing. We have beaten evernote and pushed it to its limits, the limits need to be refined, not deleted and crippled. I want Evernote to have a next generation and hopefully all our comments will be taken as constructive and addressed swiftly -- because we are the foundation.

6 minutes ago, CareyD said:

To my recollection, I only had a CC field where I could have it copy me or someone else. I could not change the from address.  The from address (or at least the "reply-to" was set to my email from my Evernote account subscription. 

Thanks

I configured this initially in 2012 ... and have never looked at it again. Maybe it always just used the evernote account email address -- I thought I remembered having to confirm it would use this address, but I could be wrong.  BUT .. it still works on my iPhone app that I have not updated for a year or so.

12 minutes ago, Jack Lynch said:

Hi @robinrobin, re #1- confirmed. You will be able to email a copy of the note from all clients/platforms.

Re #2, are you sure you can configure the "from" field on the legacy clients? Want to make sure I'm not missing something.

100%.  From my iPhone it still works. I send an email and it is from what I configured.   Why are you calling it 'legacy?'  The functions that have been deleted are not 'old fashioned' .. they are part of what made Evernote so amazing.  These functions are 100% relevant.  I saw a comment about evernote wanting to be like dropbox -- but dropbox is only one thing. It is to store files and to share files with people. It is not a workflow product, it is not a realtime tool for workflow.  I think it is great to add dropbox like features, but not at the expense of deleting what makes evernote so powerful.  

If you want me to email you a note from my iPhone I can... here is a screenshot from sending a note from evernote on my phone:

I sent it to: robinlittlefield@gmail.com...  that is all I entered.. the note was sent to me and the from reply to field is: robinlittlefield@yahoo.com that I have configured. No mention of evernote in the note.

ALSO: one more thing I just noticed. I added new notes with the text that I sent you about the function issues. I tried to change the folder. Now that button says (go to that folder) ?? This is super odd, this is not where one would click to change folders!!!!  Now the change the folder you click to the right of it... but instead of it dropping down the list of your folders, it opens a new window and then you have to select your folder. This is adding an entire new step -- where before it was super fast now it is clumsy and slow and adds unnecessary steps.  The 'legacy' was streamlined .... 🙂

Thank you!

Robin

Hello Jack,  I just want to make sure that this feature will be restored exactly (or better) than it was before.

ie.

1: email a copy of the note contents from all platforms (macOS, iOS, etc.)

2: configurable 'from' field, ie. not from a do-not-reply@evernote email address.

(if you want to somehow brand the note contents I don't mind a default text line saying 'delivered to you by Evernote' - that can be deleted .. in a similar fashion as the iPhone mail program sticks a 'sent from xxx iPhone' at the bottom, that can be deleted or configured...)

Thank you for listening,

Robin