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Jeff Bass

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Jeff Bass last won the day on January 26

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  1. @Ajinkya Pawar, I agree with @PinkElephant. EN V10.x is still slower editing longer notes than editing shorter notes. This issue is not "completely solved". There are still "longer note" performance issues in the Mac and Windows clients. The best workaround is to split up your large notes into smaller notes that are fast enough for you. Or use the Evernote Legacy version, which does not have a performance issue with longer notes. Evernote Legacy is working well for me. It continues to be very fast. My specific problem was "very slow typing response" even in very small notes (less than 1MB in size). My notes contained lots of short text lines (for example, 5,000 lines of 5-10 words per line). On these notes, it was taking 5 minutes to catch up to my typing a new text line at the bottom of the note. Although my notes were small in total size, they had lots of separate lines ( meaning lots of carriage returns). That specific problem ("very slow typing response in notes with lots of text lines") has been fixed, but EN V10.x is still slower when editing longer notes than editing shorter ones. My particular problem is fixed: there is no longer a 5 minute delay in typing a new text line in a note with lots of short text lines. But overall slow performance issues with EN v10.x are enough to keep me using Evernote Legacy until they are resolved.
  2. Hi @Ajinkya Pawar, they took a few days to respond to my support ticked the first time I reported this. Then over a month to set up an appointment to have a tech support person watch my screen and record my screen as I demonstrated the problem. Then another 2 months to fix the problem for notes up to 5,000 lines long. I was very specific in my support ticket. I provided the specific version number of Evernote for Mac client and also the specific version number of the Mac OS I was using. I also gave them specific (very LONG) times for adding a line to the bottom of the file. That may have made it easier for the support staff to escalate my support ticket to the software engineering folks. You may want to put in 2 support tickets: 1) a Windows specific support ticket and 2) a specific Web Browser with Evernote Web support ticket. I continue to use Evernote Legacy for Mac for my day to day production work because it is much faster in lots of tasks. Evernote Legacy for Mac is working well for me so far. And it syncs to the same Evernote database in the cloud. You may want to use Evernote Legacy for Windows for your production work until they get back to you on your support ticket. Good luck!
  3. Thanks, @Alecazam. I just tried Evernote v10.13.4 for Mac with my previous test notes. The problem detailed in this comment thread is fixed for my test notes. There is still a very slight typing lag on the 5,000 line test note, but it is definitely usable. No noticeable lag on the 3,000 line test note. I hope others who are following this thread will test the new version v10.13.4 for Mac. Please check for slow typing in your own notes and report back here. Thanks in Advance.
  4. Just tested my 3,000 line note Evernote for Mac 10.10.5. The typing lag to add a line to the end of the note was about 90 seconds. Still not fixed in Mac v 10.10.5. Still works at full speed in Evernote Legacy.
  5. Keeping this thread updated. I was contacted by Evernote technical support to set up an appointment for them to use a screen viewer to watch me experience my slow typing problem. At the appointed time on Monday, March 15, the tech support person captured a video of my Mac's computer screen as I tried to add an additional line to text notes (described above) that were 2,000 and 3,000 and 4,000 lines long. The delays described above were seen and noted by the tech support person, who is passing the example and screen video along to the software engineering folks. I will continue to keep this thread updated as I hear back from them.
  6. I got an email reply from Evernote Support the day after I emailed my "error still occurs in v10.8.5" bug report update (my last post in this thread): Will keep updating this thread.
  7. I just tested typing at the end of my 2 test notes in Evernote Mac v10.8.5. The problem has not been fixed. I sent the following update to my support ticket email thread: I will post back here if I get a reply or other update. I am continuing to use Mac Evernote Legacy. It has no delay typing at the bottom of the same test notes. Evernote Legacy is working OK for "production use" for me, so I will continue to use it instead of 10.8.5 which is not usable at all.
  8. @Paul A., & others who may be following this: I heard back from Evernote support; it was just a short email saying they got my files and email and are adding it to my existing issue report : I'll continue to post in this thread every time I hear from Evernote Technical Support.
  9. @robinrobin, I'm not sure if the problem is individual character syncing or not. Evernote technical support replied to my most recent update quickly (within 1 business day). I responded back immediately as well. As you can see from my "cut and pasted" reply email below, the problem is related to the number of lines and the number of characters per line. Small files: no problem; 2,000 line file has a slight problem; 4,000 line file has an unusable 90 second delay; 5,000 line file takes a full 3 minutes to catch up. These are not large files. The problem is likely related to memory buffers and or caching. I'm a software developer, so I tried to be precise and helpful in my reply to them. This is a serious "you need to fix all broken windows" type of bug (reference "The Pragmatic Programmer, Tip # 5": Don’t Live with Broken Windows: Fix bad designs, wrong decisions, and poor code when you see them https://pragprog.com/tips/ ). My email reply to them included a link to a short 10 line Python program that generates multiple text notes that illustrate the problem. I also enclosed the 4,000 line note and the 5,000 line note, as they requested. These are notes that really break Evernote v10.7.
  10. @PinkElephant, of course you are right. I am doing exactly that; I am using Evernote Legacy for longer notes. And I can definitely change my workflow to use Pages for longer stuff. But I don't feel I should have to. Evernote Mac v7.x did not have this problem. Evernote Legacy for Mac does not have this problem. Mac Pages does not have this problem. Evernote Mac alternatives like Bear notes, DevonThink and even iOS / Mac Notes do not have this problem. It is an egregious bug. I don't think it is at all unreasonable to continue to ask that it be fixed, even as I am using alternatives and work arounds. I am a paying Evernote "PREMIUM" customer and will keep this thread updated with progress on this bug until it is fixed. I am feeling annoyed and frustrated by this. Yes, I know there are workarounds. But I have been a paying Evernote customer since 2008 and I have always recommended Evernote to others. I hope they fix this bug so that I can continue to do so.
  11. @robinrobin, I did go offline and the typing is still very lagged and slow. It still takes 3-5 minutes to show new typing at the bottom of a 5,700 line text only note. (It is the same long note I reported my technical issue with; I keep testing with that same note). I'm glad you are getting good offline typing response. I am not. I just timed it both online and offline: both took over 4 minutes long for my typing to catch up. The time is variable every time I do the typing test. But it is always over 2 minutes to type a new line at the end of the note. Sometimes as much as 5 minutes. But it is the same whether I am online or offline in v10.7.6. It may be slightly faster when offline, but less than 20% difference.
  12. Update on my slow typing response tech support ticket with Evernote support. Evernote 10.7.6 for Mac has been released. I upgraded my 10.6.9 to 10.7.6. The slow typing problem is still there on long notes. It is very slightly faster, but still unusable (several MINUTES before typing at bottom of long note catches up to typing). I let the technical support staff who is handling my support ticket know in a reply email. I will update this post when I hear back from them. (I am tagging posters in this group so you will get pinged on this update: @hasman404, @Kitalooclef, @rdelgado, @DrumWise, @goandigo, @robinrobin, @Karin Clavel, @iAlfred34)
  13. @hasman404, I have been researching alternatives to Evernote because the flaws in the new Mac Evernote version are really severe. I am using Evernote Legacy for Mac for now and it is working well for me. But if the Evernote folks don't make "Evernote for Mac" usable, then I'm going to (sadly) start using something else. I am preparing a long post about "good alternatives to Evernote" and I will post it in a few days in its own thread. I'll link to that thread here. The short answer is that every alternative to Evernote has drawbacks compared to Evernote Legacy for Mac when it is combined with the Evernote ecosystem (Evernote Web clipper; Evernote across all devices; Evernote XML database on Mac readable by other programs; easy input from iPhone camera, Evernote search "seeing" text in pictures or PDF files, etc, etc.). Evernote was very close to ideal for me prior to this new Mac version. But Evernote 10 on Mac is unusable. So I have been actively researching alternatives since November 2020. I will post my research results in a few days. Here is a really good post in a productivity blog that compares many alternatives ranked by number of "Evernote features" that are present. It was the start for my own research: https://projectorius.org/evernote-alternatives/ The biggest absolutely horrible deal killer for the new Evernote for Mac is the problem in this thread. I literally cannot type into longer notes. An astonishing bug. Absolutely astonishing. Can't type into a note that is longer than 1,000 lines? Really???? Here is a list of flaws in the new Evernote for Windows in a Reddit post (most of these apply to the new Evernote Mac Client also):
  14. @robinrobin, thanks for your insight and workaround suggestion. I am using Evernote Legacy for Mac until this is fixed. It's an OK workaround for me. You may want to file an official bug report. See below paragraph. @Karin Clavel, it may help Evernote technical support to prioritize this problem to a more urgent status if more of us report it officially. You can probably just give a very brief description and reference this forum topic by providing a link to it in your problem report. Here is the link to evernote bug reporting page. Click on the "contact us" link in the middle of the page. You will need to log in using your Evernote log in. You will need to select 3 pull down menu items before you can enter text: 1) select "Technical Issues"; 2) select "Notes"; 3) select "Report a Bug" (you will have to scroll down to this choice; it is at the bottom of a long list). Then you can enter text about the problem. I suggest you include a link to this issue page so they know that many of us are experiencing this problem. @iAlfred34, I agree. This has rendered Evernote Mac v10 'useless' for me, too. I am using Evernote Legacy until they get v10.x working. I have started looking for alternatives to Evernote in case they can't or won't fix v10. You may want to file an official bug report. See above paragraph.
  15. @goandigo, this problem has not been solved as of today, February 1, 2021. I am using Evernote Legacy on my Mac and will keep doing that until they make v10 usable on the Mac. Evernote Legacy is working well on the Mac for me so far. I posted installation information links earlier in this thread.
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