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engberg

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Everything posted by engberg

  1. Please open a support inquiry: http://www.evernote.com/about/contact/support/
  2. Try to relate things to Dora the Explorer's magic backpack instead, maybe.
  3. From the search box, you can type: intitle:foods to just match notes that have that word in the title. If you want to match a phrase, you'd use quotation marks: intitle:"foods I like"
  4. I'd recommend that you open an inquiry with support to make sure that you don't lose any data as you choose the correct account to use: http://www.evernote.com/about/contact/support/
  5. Please be very careful if you use that application (or any third-party utility that mucks with the local files on your computer). I know it screwed something up for some users a while ago, so you should make sure you have a good backup of any non-synchronized data.
  6. It reminds me a bit of the quip from the movie Amadeus: Emperor Joseph II: My dear young man, don't take it too hard. Your work is ingenious. It's quality work. And there are simply too many notes, that's all. Just cut a few and it will be perfect. Mozart: Which few did you have in mind, Majesty? While I think everyone would agree that a smaller application would be nice, I don't think you'd get much consensus of exactly which features to remove to make it smaller. E.g. I never use the audio recording feature (I mumble too badly, etc.), but I have a hunch if we removed that, a few people would be unhappy.
  7. You can purchase one "wildcard" certificate that is usable across multiple subdomains: http://www.verisign.com/ssl-certificate ... tificates/ This may convey security risks, depending on your service configuration: http://www.sslshopper.com/article-the-r ... cates.html And the cost of a "wildcard" cert is several times that of a single subdomain cert. "Secure ID" tokens from the RSA corporation are unrelated to the RSA asymmetric cryptographic standard. The "RSA" in the name is a bit misleading. The publicized compromise of RSA Corporation's "Secure ID" tokens has no bearing on the security of the RSA cryptographic standard as used in SSL. We have absolutely no relationship with the RSA Corporation, and they most definitely do not have any copies of any of our "private keys."
  8. You need to buy one certificate per host name (e.g. "www.evernote.com" , "forums.evernote.com", "update.evernote.com" , etc...) unless you pay a huge amount of money for a "wildcard cert" that can be used for any of the hosts in that domain. This doesn't really break even until you have something like 10 different host names that all need separate certs. This is just how the goofy Certificate Authority business model works ... the 10x price difference isn't part of the technical specs, it's just how they make their money. The limiting factor for SSL volume is how many new connections you can accept per second. When you have millions of computers and phones that are connecting to Evernote all day and all night for synchronization, that adds up to a lot of connections, and you can't handle that easily in simple commodity CPUs, which aren't tuned for asymmetric cryptographic operations (e.g. 2048-bit RSA transformations). So it's easy to use OpenSSL when you're only dealing with a hundred thousand connections per day, but they can't keep up at higher volume, so you end up either having to power and host a huge rack of commodity hardware or go with more specialized hardware with cryptographic acceleration ASICs. Anyway, we're happy that we were able to offer this, but just want to clarify that this isn't free when you're dealing with millions of users. Thanks
  9. I don't think you have a very good grasp what it takes to handle hundreds of millions of HTTP requests per day like Evernote does. Enabling SSL for all data for Free users overloaded the load balancers we purchased 3 years ago (for tens of thousands of dollars) with newer, specialized accelerators from A10 for additional tens of thousands of dollars. OpenSSL on general-purpose commodity hardware is a terribly inefficient way to scale to the sorts of volume that Evernote handles. So the switching costs were fairly significant, but we were willing to pay those costs to ensure data security even for people who have never paid us any money to cover those costs. We felt that paying this cost for our Free users would pay off in the long run from our loyal users who can trust their data with Evernote. Thanks for the feedback about adding SSL to other ancillary web hosts in the *.evernote.com domain (like forum.evernote.com). Since none of your own data is stored within this independent PhpBB3 server, and the password database has no connection, we hadn't rushed into paying for SSL certs and whatnot for this, but I appreciate the feedback.
  10. Yes, virtually all of our revenue comes from Premium subscriptions from people who upgrade their accounts. Everything else (advertisements in Free clients, T-shirt sales, etc.) is negligible, and we make no money at all from the Trunk. (In fact, we actually pay money to developers who make apps that refer new users to Evernote via our affiliate program.)
  11. To receive a refund, open a support inquiry on the bottom of: https://www.evernote.com/about/contact/support/ We've never turned down a request for a refund wherever we're technically capable of granting one. (E.g. Apple doesn't give us a way to issue iTunes refunds, but we can do it easily for credit card purchases on our own site.) That said, we are working on sharing on both Android and iOS, and look forward to launching that feature on both of those platforms as soon as we can finish developing and testing it. Thanks
  12. Closing thread devolving into non-constructive sniping.
  13. If your scanner software can be configured to run a particular application with each scanned document, then you can wire it to run Evernote automatically on each scan. That's more direct than trying to scan into a folder.
  14. Thanks for the feedback, but our Mac and Android clients don't share a single line of code, so the behavior is a coincidence (if it is actually Evernote in both cases).
  15. Good idea, locking. If anyone has any new Mac client topics to discuss, feel free to open a new thread.
  16. The email will be sent with a "From:" address that corresponds to whatever you see on the Settings page on the web. The generated email address is for you to put notes into Evernote yourself, it's not a general email client.
  17. The Firefox extension uses native code to integrate directly with the local client on your computer. Chrome extensions aren't permitted to include native OS-specific code, so we can only clip directly to our web service, and can't perform that type of operation.
  18. The image should be automatically scaled to the width of the window, so if your editor window is narrower, the size of big images should decrease. But there's no way to display them all as "thumbnails" without manually resizing them permanently.
  19. You can open a support inquiry at the bottom of: http://www.evernote.com/about/contact/support/
  20. Thanks for the feedback. We allow some standard customization (like the toolbar customization), but haven't spent any time on "skinnability". Thanks.
  21. It sounds like you're using Firefox? Our latest clipper for Firefox 4 unintentionally broke the "clip to the local application" feature on Mac OS, so now it defaults to the Javascript-only "clip to the web" mode. We plan to fix this in a future release of our Firefox clipper.
  22. Yes, we've had Honeycomb devices for a couple of weeks and plan to make a good experience on Honeycomb.
  23. No, I don't give predictions for when a feature will be available in our products until I've seen it running and handed to QA with my own eyes. This way, I don't look like a jerk if my estimates turn out to be too optimistic, and don't have to reply to a lot of threads quoting those predictions back. This is a feature that we agree is useful for people who want to internally organize their notes, but the cross-platform nature meant that it hasn't made it to the top of the list quite yet. But it's still an active area of discussion and planning. Thanks
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