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rubenb

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  1. Continue as guest did the trick. I selected "Account" as the problem category to be able to send a support email. Thanks @gazumped!
  2. Thanks for the promising tips, @PinkElephant. I tried resetting my browser cache and used another Browser (Firefox) too. Still getting logged out. Unfortunately, the Android app has a problem submitting the ticket as well. In the activity log I get "ERROR: neutron: Could not submit support request: ServiceError: errorCode=4 message="Error submitting ticket rateLimitDuration=null"
  3. When I try to login into "Help and Learning" to contact support, I get immediately logged out. I'm subscribed to the Personal plan. In the browser address bar I can see briefly part the of the URL containing something along these lines: "Cannot login suspended user". Thanks for your help. Ruben
  4. We released Web Clipper 6.10.1 to fix the china login issue and the dialog box you all mentioned. Thanks the feedback!
  5. We just released Scannable 2.2. It fixes whiteboard scans and other issues.
  6. Thank you all for giving feedback on old/new issues. We're currently trying to reproduce them.
  7. I’m pleased to announce the release of Evernote Web Clipper 6.10! It includes two new features: 1) Improved sign-in/sign-up: When you sign-in into Evernote Web you're automatically signed in into Web Clipper (and vice versa) 2) Business Users only: Quickly switch between business and personal notebooks Use account switcher to filter notebook list to only show business or personal notebooks. Web Clipper now has separate settings for notebook and tags selection. For instance, you could turn on "smart filing" for tags and notebooks in your personal account, but turn it off for the business account Web Clipper 6.10 also fixes many issues. Availablity: Chrome: Available now. All other browsers: Available over the next few weeks.
  8. I'm an author on a book deadline and I have heavily relied on web clipper to both research and write the book, and to have it fail right now is absolutely brutal.  I'm attaching a screenshot of my errors.  Should I try to do a system restore? I use this product multiple times every day, so I know this went bad within the last few days.  Has anyone investigated its connectedness to a Microsoft critical update?

    wisestamp error.jpg

  9. Hello Ruben, I followed your instructions. Logging out and back in didn't help. 

    Here is the log from the Chrome Web Clipper, Developer Mode, console:

    chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/undefined Failed to load resource: net::ERR_FILE_NOT_FOUND
    Log.js:2 /background.html: [object ProgressEvent]
        at n (/js/main/SidebarBackground.js:2:5681)
        at XMLHttpRequest.g.onerror (/thrift/thrift-binary.js:2:7250)g @ Log.js:2
    chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/undefined Failed to load resource: net::ERR_FILE_NOT_FOUND
    Log.js:2 /background.html: [object ProgressEvent]
        at n (/js/main/SidebarBackground.js:2:5681)
        at XMLHttpRequest.g.onerror (/thrift/thrift-binary.js:2:7250)g @ Log.js:2
    chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/undefined Failed to load resource: net::ERR_FILE_NOT_FOUND
    SidebarBackground.js:2 ProgressEvent
    chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/undefined Failed to load resource: net::ERR_FILE_NOT_FOUND
    Log.js:2 /background.html: http://www.fastcompany.com/3059327/your-most-productive-self/7-ways-you-can-be-your-own-career-coachundefined{"isTrusted":true}
        at i (/js/main/Submitter.js:2:2602)
        at XMLHttpRequest.g.onerror (/thrift/thrift-binary.js:2:7250)g @ Log.js:2

    Thank you,

    Monique

    1. rubenb

      rubenb

      Hi Monique,

      Many thanks for the log file and for trying logout/login. We hope to have a fix soon.

      Ruben

  10. I'm unable to reproduce in Firefox. Please contact support.
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