Unable to access "Help and Learning" despite having a Personal subscription

[rubenb 51]

When I try to login into "Help and Learning" to contact support, I get immediately logged out. I'm subscribed to the Personal plan. 

In the browser address bar I can see briefly part the of the URL containing something along these lines: "Cannot login suspended user".

Thanks for your help.

Ruben

[PinkElephant 8,072]

Try to erase the browser cache.

If your main goal is to issue a support ticket, you can use a mobile client as well (app settings, support, issue ticket).

[rubenb 51]

Thanks for the promising tips, @PinkElephant.

I tried resetting my browser cache and used another Browser (Firefox) too. Still getting logged out.

Unfortunately, the Android app has a problem submitting the ticket as well.
In the activity log I get
"ERROR: neutron: Could not submit support request: ServiceError: errorCode=4 message="Error submitting ticket rateLimitDuration=null"

[gazumped 11,652]

Hi.  If you can get back to the Help & Learning login page you should also see an option to 'continue as guest' - try that!

[rubenb 51]

Continue as guest did the trick. I selected "Account" as the problem category to be able to send a support email.

Thanks @gazumped!