***** Tho 1 Posted July 29, 2016 Posted July 29, 2016 I have 1 and pc android phone, after the win on pc reset the sync data on Evernote can not anymore? while on android then normal sync. can u help me. Evernote_6.1.2.2292_20160729.log
Level 5* gazumped 12,167 Posted July 29, 2016 Level 5* Posted July 29, 2016 Hi. Have a look at Evernote's help pages here - How to troubleshoot syncing issues
***** Tho 1 Posted July 30, 2016 Author Posted July 30, 2016 15 hours ago, gazumped said: Hi. Have a look at Evernote's help pages here - How to troubleshoot syncing issues Sr, i do it and can't sync on pc
Level 5* gazumped 12,167 Posted July 30, 2016 Level 5* Posted July 30, 2016 So when you go through all the checks in the help page, what exactly happens?
***** Tho 1 Posted July 30, 2016 Author Posted July 30, 2016 i do it, 1 acc 2 device, phone android and pc win. i reinstall win on pc, and login evernote on pc, not sync, Evernote Web access when I saw a note on the web and still full dt , but on pc is empty .
Level 5* gazumped 12,167 Posted July 30, 2016 Level 5* Posted July 30, 2016 Hmmn. Try logging out of Evernote on the pc and then back in - you may have set up a new account by mistake?
***** Tho 1 Posted July 30, 2016 Author Posted July 30, 2016 i do it, logout and login, uninstall and re install evernote. not sync on pc. u can check acc my evernote : tophuctho@gmail.com
Level 5* gazumped 12,167 Posted July 30, 2016 Level 5* Posted July 30, 2016 If this is an older Windows pc, have a look at this help page - https://help.evernote.com/hc/en-us/articles/209004627
***** Tho 1 Posted July 30, 2016 Author Posted July 30, 2016 no, i don't use win xp or win 7, i use win 10 pro
Level 5* gazumped 12,167 Posted July 30, 2016 Level 5* Posted July 30, 2016 Don't know if that still applies to Win 10 - best thing I can suggest then is to contact support - this is a user forum, so all we can do is make suggestions. Maybe support will be able to see something in your account details...
***** Tho 1 Posted July 30, 2016 Author Posted July 30, 2016 I can not find the answer from this site , I was looking for that site before making your question here . (removed help link that displayed personal email)
Level 5* gazumped 12,167 Posted July 30, 2016 Level 5* Posted July 30, 2016 OK - well, if no-one else comes up with a better suggestion my next one would be to uninstall and reinstall Evernote.
***** Tho 1 Posted July 30, 2016 Author Posted July 30, 2016 i login and logout, uninstall and reinstall evernote but sync on pc win 10
Level 5* gazumped 12,167 Posted July 30, 2016 Level 5* Posted July 30, 2016 If the support page isn't working for you, try Twitter - @EvernoteHelps - to get in touch with them. The support team will be able to look at your account.
Scratch Chef 0 Posted July 31, 2016 Posted July 31, 2016 I have two laptops and an android cell phone. The two laptops will not sync. I just upgraded to Premium thinking that it would solve the problem, but it hasn't. Example: on one laptop and the android a notebook has 6 notes, but on the other laptop the notebook is empty. In one notebook I have two sub-folders. In one laptop and the android one sub-folder has 3, the other has 4 notes; in the other laptop, it's the opposite - 4 & 3. Sync means ALL devices should be the same!
Level 5* DTLow 5,749 Posted July 31, 2016 Level 5* Posted July 31, 2016 29 minutes ago, Scratch Chef said: I have two laptops and an android cell phone. The two laptops will not sync. I just upgraded to Premium thinking that it would solve the problem, but it hasn't. Example: on one laptop and the android a notebook has 6 notes, but on the other laptop the notebook is empty. In one notebook I have two sub-folders. In one laptop and the android one sub-folder has 3, the other has 4 notes; in the other laptop, it's the opposite - 4 & 3. Sync means ALL devices should be the same! There's various suggestions on this page, and you can contact support; there's a link below in my support section. I can only tell you that syncing works for over one hundred million users.
***** Tho 1 Posted July 31, 2016 Author Posted July 31, 2016 I later discovered the problem on pc sync . Now try to edit one note on android on pc sync and edit the note has been closely pc sync . Evernote is a new error not by user . Looking forward to fix soon.
Scratch Chef 0 Posted July 31, 2016 Posted July 31, 2016 I even uninstalled Evernote, went into REGEDIT and deleted everything with "evernote" in it; those with a default, I modified and cleared the values with "evernote". Then I downloaded and reinstalled Evernote. I got the same problem - one notebook is still empty on this notebook while there are SIX notes in the same notebook on my other laptop & android cell phone. In the notebook that shows the 6 notes, a red circle with an exclamation mark on top of the "Sync" icon when I click on the icon. There is another sub-folder that is suppose to have 6 notes, but on this notebook there are only 3. On this laptop, I have a subfolder with 16 notes, but on the other notebook, there are only 3. Every note was originally entered from this laptop. There are many other notebooks with sub-folder content does not match between devices. In conclusion, Evernote is NOT syncing properly to all my devices! Evernote content should be identical in all three devices! This is totally unacceptable! Update: I have to MANUALLY sync between devices by exporting notes from one laptop and dropping into Evernote on the other laptop.
Level 5* CalS 5,311 Posted July 31, 2016 Level 5* Posted July 31, 2016 Try adding a dummy tag to all your notes on one laptop and then sync. Then sync on the other laptop and add a different tag and sync. Then back to the first lap top and sync. See how the totals look then. Then sync the phone. If all good, then delete the two dummy tags. Hopefully once in sync it will stay that way. Safe practice is to sync when you enter/leave a device.
Scratch Chef 0 Posted July 31, 2016 Posted July 31, 2016 My first thought was this was a stupid idea - notebooks and notes are suppose to be sync'd in Evernote's servers; all devices linked to that account should be in sync since they're suppose to be reading from the same server account. But I went ahead and added a dummy note, then ran SYNC. Just as I expected - the dummy note did not sync. I tried it the other way and still no sync. The problem is with Evernote's servers. And what about that red circle with exclamation point on top of the SYNC icon (button)? If I can't rely on my notebooks being in sync between my devices, what good is Evernote?
Level 5* DTLow 5,749 Posted July 31, 2016 Level 5* Posted July 31, 2016 45 minutes ago, Scratch Chef said: I went ahead and added a dummy note, then ran SYNC. Just as I expected - the dummy note did not sync. I tried it the other way and still no sync. The problem is with Evernote's servers. And what about that red circle with exclamation point on top of the SYNC icon (button)? Just curious - what platform did you add the note on? I would have started with the web platform. Also when you do a reinstall, you might look at an third party uninstaller to make sure you get everything, including the database. I understand Revo is recommended for Windows.
Scratch Chef 0 Posted July 31, 2016 Posted July 31, 2016 First, I'm an advanced user and retired as a computer software consultant. I've been using computers since the old CP/M system (before DOS). I programmed in CP/M and DOS. I certainly know how to uninstall and install software, and I'm definitely not new to REGEDIT. I don't need a 3rd party software to do it. Second, all my devices run on Windows 10. You want me to add notes using the Evernote Web platform? That is absolutely ridiculous! With a few mouse-clicks, you're suppose to be able to add notes into Evernote from any linked device and sync to all your linked devices from within Evernote's servers. Computers are meant to save time; your suggestion would take MORE time (going on-line, logging in, etc). Your suggestion defeats the whole idea of Evernote.
Level 5* CalS 5,311 Posted July 31, 2016 Level 5* Posted July 31, 2016 2 hours ago, Scratch Chef said: And what about that red circle with exclamation point on top of the SYNC icon (button)? Sometimes, very rarely in my view, syncs have issues. That red button means that there is an issue with a note that is preventing it from syncing. If you go to all notes context and then press the Ctrl key while clicking on the sync button you should get a list of any notes with issues. Edit/adjust those results or copy to new notes to fix the problems. Not sure what has caused your getting out of sync, but the above are the steps to try and get back to normal.
Scratch Chef 0 Posted July 31, 2016 Posted July 31, 2016 I followed your procedure (1) go to All Notes, (2) press Ctrl-Sync. Results: NO notes displayed; the red circle remains. I did it on the laptop with no red circle - same results. For over an hour, I've been manually syncing my two laptops. Then I will check Evernote on my android. At this point, they should be identical. Next, I will insert a dummy note, sync, and check the android. Whichever computer is syncing to the adnroid, that will be my master.
Scratch Chef 0 Posted July 31, 2016 Posted July 31, 2016 This is for anyone who has the same sync problem. Let me first label the devices: Laptop - A; Laptop - B; android phone - C. Evernote has two problems. (1) There is a problem with their installation program; Evernote was installed on A first and B several months later. After that, it was installed on C. Something was wrong with the installation on B. In order to fix the sync problem, I had to uninstall on B, but Evernote's uninstall doesn't work thoroughly using Control Panel in Windows 10. The sync problem does not go away with that reinstallation. It is necessary to enter REGEDIT and delete everything with "evernote" in it, and then do a clean installation. Whichever device you use to add a note(s), press Sync when done so the new note(s) are added to Evernote's server. The trick is to find out which device has the faulty install. Only testing will tell that.
***** Tho 1 Posted August 1, 2016 Author Posted August 1, 2016 who would not be on the pc or mobile sync is done in the following way : 1. Open Evernote on any pc or mobile full longer your note 2. edit notes on the device have enough notes 3. click on the device to sync sync is 'll see the full note This is the fault of the Evernote not by fault of the user. Wish Evernote fix this bug soon.
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