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Can't report a bug


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I don't know if it's a bug but it seems to be impossible to report a bug! I go to https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=176617 and answer the questions (Technical Issues > Other > Report a bug) and it doesn't actually give me any link or anything to report a bug. It just tells me what info I should include if I report a bug. The contact page has no contact information. Seriously, I was pretty pissed off about Evernote's recent changes; I was thinking about getting a premium account, but this kind of stuff makes me think I should just switch to something else.

The bug I originally wanted to report was that Evernote will no longer import htm files from the command line. I had made a script that called evernote.exe and sent htm files and it worked some months ago, but I have updated to the latest version of Evernote and now it doesn't work anymore. That import ability was the #1 reason for me to stick with Evernote instead of switching back to OneNote.

When I use the command line (e.g. "Evernote.exe import.htm") it does not return any feedback; no pop-up messages, no dialogs, etc. It simply does not import the note. It is clear that it finds the file, however, because if I send it a bad path it gives me a dialog indicating that the path is bad. It still imports txt files, but not htm. I have tried with different htm files, too.

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8 minutes ago, azcoyote said:

 

The bug I originally wanted to report was that Evernote will no longer import htm files from the command line. I had made a script that called evernote.exe and sent htm files and it worked some months ago, but I have updated to the latest version of Evernote and now it doesn't work anymore. That import ability was the #1 reason for me to stick with Evernote instead of switching back to OneNote.

When I use the command line (e.g. "Evernote.exe import.htm") it does not return any feedback; no pop-up messages, no dialogs, etc. It simply does not import the note. It is clear that it finds the file, however, because if I send it a bad path it gives me a dialog indicating that the path is bad. It still imports txt files, but not htm. I have tried with different htm files, too.

I wasn't aware that "import from command line" was a supported feature

The supported features are described here https://dev.evernote.com/doc/articles/enscript.php

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13 minutes ago, azcoyote said:

I don't know if it's a bug but it seems to be impossible to report a bug!

This is what I (Premium Account) see when reporting a bug

Screen Shot 2016-07-05 at 8.31.51 AM.png

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It was a quirk (that's a feature-not-a-bug) of the web page that unless you at least click in the "Not what you're looking for?" box the bottom three buttons didn't show up.  Allegedly fixed,  but I guess it might still happen that way from time to time..

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13 hours ago, gazumped said:

It was a quirk (that's a feature-not-a-bug) of the web page that unless you at least click in the "Not what you're looking for?" box the bottom three buttons didn't show up.  Allegedly fixed,  but I guess it might still happen that way from time to time..

Interesting. Hope that helps azcoyote. As for me, I now find that, having once gotten the buttons, even if I sign out, I can't make it fail!

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I am unable to report a bug.  I don't mind paying for a service if it will be supported.  Now that I am being forced to pay for Evernote should I decide to stay with it, I will insist that the bugs that I have put up with all these years get fixed.  But there is a bug in the bug reporting page, so things are not looking for for Evernote.

If i try to sign in, I am taken to my Evernote home page.  And when I go to help/support, I am taken to the support page with a link to sign in.  I never can sign in and see the support page link to submit a ticket.

 

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