yorkist 2 Posted January 3, 2016 Share Posted January 3, 2016 I had to reinstall Evernote. I downloaded it from the web site, version 5.9.6.9494. I seem to have a permanent sync error. Note that despite the error (red exclamation) the Activity Log says the sync was completed. Further, although I have premium accounts, it won't let me switch to another one of my accounts. First it said the login was wrong. It wasn't. Then it decided it could not connect to the service even though I was connected in another account. Are these errors in the latest version? Link to comment
Level 5* CalS 5,134 Posted January 4, 2016 Level 5* Share Posted January 4, 2016 Try going to all notes context and then hold the Ctrl key while clicking on the sync icon. This should show any notes that aren't syncing, which may be the cause of the issue. If any notes appear, you can determine what's wrong and then fix them and the permanent sync error should disappear. Don't know about the switching issue. Link to comment
Level 5* gazumped 10,771 Posted January 5, 2016 Level 5* Share Posted January 5, 2016 Hi. I'm using the current beta version and don't have any of these issues - I'd suggest you sort out the sync problem and maybe consider uninstalling/ reinstalling the app. Link to comment
yorkist 2 Posted January 7, 2016 Author Share Posted January 7, 2016 I reinstalled. That eliminated the problem with switching accounts but the sync error remains. The problem seems to be a note with one word in it (used to be bigger but I deleted everything I could). No, I can't delete it. Link to comment
Level 5* gazumped 10,771 Posted January 7, 2016 Level 5* Share Posted January 7, 2016 Hmmn. How about creating a new local notebook just for that note and moving it there? Link to comment
yorkist 2 Posted January 7, 2016 Author Share Posted January 7, 2016 Great! When I moved the note to the new notebook it warned it was losing some connections - and apparently they were the issue. The minute it was moved I was able to delete it. Thank you! Link to comment
Level 5* gazumped 10,771 Posted January 7, 2016 Level 5* Share Posted January 7, 2016 No problem. Link to comment
RollerBand 0 Posted January 11, 2016 Share Posted January 11, 2016 Sorry, I have to bring this thread up again. I've encountered the same issues 10 hours ago. Its persistent. Done the control+sync and reinstalled. Not helping at all. Filed a ticket #1383647 and sent activity log. 10 hours up and no news.. Wonder whats going on with this sync error. Appreciate help urgently. Thanks. Link to comment
Level 5* JMichaelTX 4,111 Posted January 11, 2016 Level 5* Share Posted January 11, 2016 4 hours ago, RollerBand said: Wonder whats going on with this sync error. Appreciate help urgently. Thanks. It will help us help you if you will post: a screenshot of the exact error msg, a detailed description of what you mean by "I've encountered the same issues", even if it seems redundant to previous posts. What versions of OS and Evernote are you running. Link to comment
RollerBand 0 Posted January 12, 2016 Share Posted January 12, 2016 Resolved. Thank you. Link to comment
Level 5* JMichaelTX 4,111 Posted January 12, 2016 Level 5* Share Posted January 12, 2016 1 hour ago, RollerBand said: Resolved. Thank you. Please share with us how you resolved your issue so that other users may benefit. Link to comment
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