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Outlook Evernote Clipper





I am a power EN user and I recently updated my Outlook EN plugin to the latest version.  I like the new GUI interface.  But I am having trouble with it as it either doesn't list/import my notebooks or sometimes it will have the list and when I go to save an email, it will say the notebook hasn't been found.


Is there any known issues with the Outlook clipper?


Also, one other item to note is that our company operates in the cloud using Remote Desktop.  Not sure if that matters.  I am also in charge of IT, so this had company wide implications I need to fix.  I did notice that some random notebooks showed up once, which makes me think it was picking up another EN user's notebooks.  Any idea what that is about?


Our outsourced IT is looking into it, but thought I would at least post a message here for the other experts.


Thanks in advance!



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  • Level 5*

The most recent Evernote clipper is not my favourite app - EN say they're looking at building back some flexibility we seem to have lost in the latest 'upgrade'.  I'd suggest you rely on EN Support for this query - 'company wide' implications are kind've outside our normal pay grade...


Submit a support request by choosing the appropriate option in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.action
-or reach out on Twitter @Evernotehelps


Premium / Business users also have access to a Chat option (7am-7pm PST weekdays) - click 'continue' on the support page after logging in.

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We just released a slew of bug fixes for the Outlook Clipper in Windows 5.9.0. Please update and let us know if your issue has been fixed for you. 

More info about 5.9.0 available here: https://discussion.evernote.com/topic/87863-new-evernote-for-windows-590/


(note that batch / multi select email clipping is coming within short but not in this release)

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clipping from Outlook has broke.


  • just updated Evernote to (276665) to try and solve the clipper issue with Outlook.
  • I'm using Office 365
  • see attached screenshot - "internal error"
  • I experience this when attempting to use clipper to grab a simple text email - no HTML, urls, just text.
  • my save to Evernote button within Outloook went from green to gray a couple updates ago (i think)
  • clipper is non-functional at all now.



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I have installed the 5.9 update and still have the issues with outlook crashing when using the EN button. Checked the update info and it lists this issue as being fixed in 5.9.


I found this forum while searching for any other information and thought i would share that like Banksy, I too use Office 365.


For now it doesn't work but will keep an eye out for future improvements or any other suggestions, hopefully. I really liked this feature because of the volume of email i get.


Thanks much!

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  • Level 5*

Hi.  Workaround until Evernote finds a fix for this - use other methods to clip your emails.  You can drag and drop / forward / copy and paste...


You could try to repair Outlook (if it's the installed version) or you could remove the Evernote add-in and close Outlook,  then uninstall / restart / reinstall Evernote as Administrator to reinstall the addin.  Start Outlook,  then cross fingers...

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Here are some interesting observations:


1. We run the Windows Remote Desktop environment.  The plugin does not work properly in this environment.

2.  When using the plugin on my base computer (same computer, just not in remote environment).

3.  Does anyone notice a delay when going to type in tags using the plugin?  It seems like it is "pulling" the list from EN online?  So when I type the first few letters it takes a few seconds to pull up.

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We're running O365 on Windows 8.1.  Last week EN worked just fine in both OWA and Outlook yet something has broken the functionality -- maybe installation of EN version 5.9.1.  

I'm not certain if my other issue is a system limitation or how to fix:  The clipper functions within the Exchange environment only and will not operate on an external IMAP mailbox added outside O365.   If there is a workaround I'd appreciate hearing about it.

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On 5/4/2016 at 8:10 AM, efeldhaus said:

Has there been a solution to this? My Save button is simply grey and nothing can be clipped.

What Windows / Outlook / Evernote versions do you use? 

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