dawnkl27 1 Posted May 23, 2015 Share Posted May 23, 2015 My question isn't specific to Windows, but I didn't really know where to put it. I lost an old account's password, and only after I submitted a password change request did I realize that I had terminated the email address associated with the account. This account holds a lot of crucial data and photos (family albums, billing forms and taxes and the like) and it's very important that I retrieve this account. I've submitted a ticket to Evernote on this, but does anybody have any experience with this? Also, how long does it normally take for Evernote to respond to a ticket, and how thorough are their responses? I'm afraid that it will take longer and I won't receive as thorough support as I am a free user and it is not a billing/paying issue. Thanks to everyone who responds! Link to comment
Level 5* gazumped 9,549 Posted May 23, 2015 Level 5* Share Posted May 23, 2015 Hi. If you chose "login/account access issue" in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.action Evernote will get back to you, free user or not. If it's urgent you could also try reaching out on Twitter @Evernotehelps Without the email address connection, you'll need to convince Evernote that you are who you say, but you should get a response within days - though Support doesn't do weekends, so if you resubmit your query now it'll get looked at toward the end of next week. If you already have a ticket number we can maybe shortcut things a bit - post it here and we'll ask an Admin to have a look on Monday... Link to comment
dawnkl27 1 Posted May 24, 2015 Author Share Posted May 24, 2015 My ticket#is1083534. Thank you so much for the help. Link to comment
Level 5* gazumped 9,549 Posted May 24, 2015 Level 5* Share Posted May 24, 2015 OK - Flagged - I forgot: it's a holiday weekend where I am; you may not hear anything more for a day or two.. Link to comment
dawnkl27 1 Posted May 26, 2015 Author Share Posted May 26, 2015 That's just fine. I'm also on holiday (Memorial Day in the US). I'm just happy to be getting active help and feedback. Link to comment
Evernote Staff charboyd 272 Posted May 26, 2015 Evernote Staff Share Posted May 26, 2015 Thanks for flagging! I've escalated your issue in the queue. You should be contacted shortly by the support team to begin an account verification. Link to comment
nguyenquilong 0 Posted April 28, 2016 Share Posted April 28, 2016 My Ticket# 1586351 : My trouble is the same, pls help me ! Thanks so much ! Link to comment
Evernote Staff* Austin G 527 Posted April 28, 2016 Evernote Staff* Share Posted April 28, 2016 Hi @nguyenquilong. I see that an Evernote Support agent is now working with you. Please reply to that agent's email if you need additional assistance. Thanks. Link to comment
nguyenquilong 0 Posted April 29, 2016 Share Posted April 29, 2016 20 hours ago, Austin G said: Hi @nguyenquilong. I see that an Evernote Support agent is now working with you. Please reply to that agent's email if you need additional assistance. Thanks. Thanks Austin G. Link to comment
notetakeingguy 64 Posted April 29, 2016 Share Posted April 29, 2016 You should use LastPass Link to comment
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