(Archived) ✔ Fujitsu (PFU) Scansnap issues

[Jackolicious 808]

If you downloaded Evernote from the Mac App Store and have been experiencing issues using your ScanSnap scanner with Evernote, the latest version of the software (3.3.1) was designed to resolve this issue.

Simply update your software via the Appstore and your scanner should work properly again.

If you downloaded Evernote from the Mac App Store and are experiencing issues using your ScanSnap scanner with Evernote, follow the following instructions:

If you have no unsynced (or local) notebooks, complete a sync and then move Evernote to the trash. Then download the standalone version of Evernote here: http://evernote.com/...ile=EvernoteMac All your data will be resynced.

If you have unsynced or local notebooks, you can contact support via the link in my signature.

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[Jackolicious 808]

[rolfessenden 4]

Are you on a Mac? If so, go to the launchpad, find the Scansnap Manager, and click on it. Then try scanning again. If it still does not scan after that, then there is a deeper problem.

[BMillerHoldings 0]

Just installed EN Scansnap and documents do not feed. Green light flashes, nothing happens. Have latest version of Mountain Lion and EN (both updated today). Tried both Wifi and USB connections. Very frustrating since just out-of-box. Suggestions?

[Elmo 5]

the problem is fixed in EN5

[Elmo 5]

some specific instructions on how to set up using your ScanSnap scanner with Evernote might help. I want to stick with the app store version to make the EN5 transition easier.

I also like the principle of sandboxing to protect my data from unauthorized access.

[AlwaysLearning 0]

I have changed my folder location for this and it doesn't seem to work. How can I reset the folder location for importing into Evernote?

[Jackolicious 808]

Discussing internally. Makes a lot of sense.

[righteousdork 203]

Hey Jack,

Is there anyway to get that link added to the Downloads section on the website? To avoid confusion, I think most people would understand the following:

Evernote for Mac via App Store

Evernote for Mac

And yes, I should have added the link to Evernote so I didn't have to crawl through the forums looking for it. I know, I know. Doing that now.

[Jackolicious 808]

If you are scanning into a custom directory, Evernote from the Mac App Store won't work because of Sandboxing restrictions. If you use the default settings, scanning should work fine.

Your best and most reliable bet is to use EN directly from us here: http://evernote.com/evernote/index.php?file=EvernoteMac

[plarval 1]

Lion 10.7.3

Evernote from App store 3.3.1

Scansnap updated to latest

My Evernote library appears, but I still cannot get scan from my Scansnap into Evernote. It saves the scan to my specified folder, but nothing is in Evernote.

I tried the suggested version from outside the Mac Store, but it wouldn't sync with my library or allow me to create notes.

This is very disappointing. I am a teacher and was really hoping to use this for student portfolios and unless it gets fixed soon I'll need to scrap the idea completely.

[gbarry 2,658]

For anyone still on the Mac App store version and running into problems with Scansnap (or other scanners) the latest release (3.3.1) fixes this.

[VertiSoft 0]

The key to the moving the Evernote file to the Trash, as mentioned in the first post, is you have to empty the trash. AppStore thinks you still have it installed even though it is in the trash. I did that and the first link http://evernote.com/...ile=EvernoteMac will work properly.

[Veritasmedia 0]

Jackolicious,

I finally got it to work. Apparently, there were some incomplete file deletions on another hard drive partition I am sharing with myself. Thanks for your help. Why would Evernote allow an app to be sand boxed to the point that it does not work?

One more question: How can I auto update this version as I am sure that I don't want to update from the App store as it will be a sand boxed version? I assume I will have to update manually with each new version.....

Righteousdork: I had to try the link a few times before it took me to the non app store version. The link above will work. Wheeeewwwww.

[righteousdork 203]

Nice to have this confirmed. I like using the Mac App Store but with all the security additions to Mountain Lion and the restrictions on Apps, I was afraid this might happen. One thing I noticed on the website though is that there doesn't appear to be a direct link to the standalone Evernote client. Just the App Store version. Or maybe I missed it. Ok...giving this a shot now.

[Jackolicious 808]

Hi Veritas, you should completely uninstall the App Store version before downloading the following:

http://evernote.s3.amazonaws.com/mac/release/Evernote_300201.dmg

The App Store version is subject to Apple's sandboxing. This version is not.

[Veritasmedia 0]

What is the difference in the App store version and the so called "standalone" version? Thanks.

[Veritasmedia 0]

Ancible is right, I have reinstalled three times and no resolution. This Mountain Lion "downgrade" has ruined this application and I am sorry I upgraded. I am running the latest ScanSnap drivers and Evernote 3.3.0 for MAC. ScanSnap is scanning and saving the files to my ScanSnap folder on my hard drive, but it is not migrating into Evernote. This sucks. I hope the programmers are going to be able to fix this or I will have to cancel my premium account and find a new solution which I dread doing.

[Ancible 0]

That link takes me back to the Mac App Store?

I've also had the "can't Save PDF to Evernote" problem and the Evernote recommended solution was to download a version of Evernote direct from the Evernote website. But that version isn't solving the ScanSnap issue.

Which version should I use if I don't want either the "Save PDF to Evernote" or Scansnap issues?