tigger3 5 Posted March 12 Share Posted March 12 I recently had to upgrade Evernote and after doing so I no longer have access to my notebooks. There is a lot of data in those notebooks and I would like to get that data back. Let me add that I currently use the free version and have been using this version for almost 10 years. Link to comment
Level 5* gazumped 12,057 Posted March 13 Level 5* Share Posted March 13 17 hours ago, tigger3 said: I no longer have access to my notebooks. Hi. Why, exactly? Free users should still be able to view, and if necessary, export existing notes. Evernote are simply making it clear that the free service is now a trial only - they cannot afford to keep subsidising free services indefinitely. Link to comment
tigger3 5 Posted March 13 Author Share Posted March 13 If that is the case, then they should allow those who had been using the app all these years to be able to access their data to export it. It's not Evernote's data. 1 Link to comment
Ushavilash 0 Posted March 13 Share Posted March 13 That's why you should regularly back up your important notes and documents to prevent data loss in the future. Link to comment
Level 5* s2sailor 2,427 Posted March 13 Level 5* Share Posted March 13 59 minutes ago, tigger3 said: If that is the case, then they should allow those who had been using the app all these years to be able to access their data to export it. It's not Evernote's data. They do. You should still have access to your data. If you describe the problem in more detail then we may be able to provide some help. 1 Link to comment
Level 5 Dave-in-Decatur 4,006 Posted March 13 Level 5 Share Posted March 13 23 hours ago, tigger3 said: I recently had to upgrade Evernote and after doing so I no longer have access to my notebooks. There is a lot of data in those notebooks and I would like to get that data back. Let me add that I currently use the free version and have been using this version for almost 10 years. Is there any chance you accidentally logged in with the wrong email address or username? People do this all the time, and the result is a new, empty account. Check your login credentials to be sure you're in your existing account. Link to comment
tigger3 5 Posted March 13 Author Share Posted March 13 To Ushavilash's repsonse I agree 100%, and I thought I had backup up the data yet turns out I may not have so that's on me, yet before I was forced to update, ran out of wait time I guess, the data was there. Following the update the data was not there. To Dave-in-Decatur's response, that is possibility. our company was bought and I don't recall changing my prior e-mail address yet it is possible so I will test that theory. Sorry for the BOLD test after copying Ushavilash's username everything was bolded....sigh 1 Link to comment
tigger3 5 Posted March 13 Author Share Posted March 13 My thanks to Dave-in-Decatur for your insight. I went back and accessed the website using my former company e-mail address and my data is there. Not sure how the new company e-mail address go into the system , yet it did. And not to Ushavilash's comment on doing regular backups I will do this now. Thanks to all you provided their feedback I am out of the woods and back on the right path...woo-hoo!! 3 Link to comment
Level 5 Dave-in-Decatur 4,006 Posted March 14 Level 5 Share Posted March 14 21 hours ago, tigger3 said: My thanks to Dave-in-Decatur for your insight. I went back and accessed the website using my former company e-mail address and my data is there. Not sure how the new company e-mail address go into the system , yet it did. And not to Ushavilash's comment on doing regular backups I will do this now. Thanks to all you provided their feedback I am out of the woods and back on the right path...woo-hoo!! Great to know! Services that require login with an email address can be a mess if you have to use a company address and that changes. Glad it's straightened out. Link to comment
Ushavilash 0 Posted March 18 Share Posted March 18 Wow it sounds great that you got your solution. Link to comment
Kccermak 0 Posted March 20 Share Posted March 20 In my case, I did have a pay subscription until the outrageous price increase. My data is there, I just can't get to it as I get pop-up telling me I can upgrade at a discount (I've gotten 60, 40 and 25 % offers) but the pop-ups won't go away and I cannot retrieve my data. Link to comment
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