Showing "syncing temporarily paused, you can continue edit while evernote reconnects"

[student99city 0]

When I saw this message showing- I waited for it to sync and carried on with my revisions. I thought it will automatically recover.

Yesterday, the ad for an upgrade persistently popping up and all over. My main concern was the notes that were not yet synced. I tried syncing them to my other devices- but it won't go through. So i waited for it to settle hopefully it will recover. I logged in and logged out of that account, the ad continued. And so- I upgraded for the personal package. the problem persist. Even after i have paid for the package. so i though right, maybe i refresh on my other devices, my notes will show? unfortunately, it did not. i redownloaded the app for Evernote- and all the notes i have done since- "syncing temporarily paused, you can continue edit while evernote reconnects" all gone.

Please do help me with this. I have tried every possible way to get my notes back and gave all the info needed to the support team. My exams is in april, and I have worked hard for my notes. I really dont know what to do, I have spend the last 24h crying and panicking. Please Help!

[gazumped 11,668]

Hi.  You really do need to deal with Support on this (we're mainly other users here).  If you have contacted the support team,  you will have a ticket number as a reference.  If you can post that ticket number here,  we can flag it for a Forum Admin to contact Support internally and see what they can do.

[VincentC 266]

Also, have you tried using the web client?  It's possible that your content made it to Evernote's servers but not back to your other devices.  The web client gives you essentially a direct view of what's stored on the servers - your master database - so you may find some or all of your notes there.

 

Vinnie

[student99city 0]

Hi all,

Thank you so much for responding, 

My ticket number is #3846578

and I have also tried web version of evernote, still no signs of the missing note...

[gazumped 11,668]

3 hours ago, student99city said:

My ticket number is #3846578

Flagged for Admin

[AlbertR 532]

On 3/9/2024 at 8:22 AM, student99city said:

I have tried every possible way to get my notes back

My first idea was to export last edited notes as ENEX just before trying all other stuff - but unfortunately this is impossible with notes that contain images and attachments 😞 I've logged this as 054 - Export to ENEX with attachments is impossible when offline for further discussions and submitted a ticket.

 

[rudi111 0]

Exactly the same problem here with me. Is there any solution so far?
Thanks in advance,

rudi