redheads55 0 Posted January 19 Posted January 19 A few weeks ago my evernote would not load the desktop win11 app and since I was in a hurry I opened the web browser and carried on. When I had time I returned to my beloved desktop app and could not get it to load. It would open and then it would Spin and then it would crash and tell me there was an error and I could close the program and it had an exit code 134. No searches have given me results on what that means. What I have done so far is to uninstall the program completely, download the newest version, reinstall, log back in, reboot, turn off Evernote when the system started so that it wouldn't crash immediately, reboot again, try and get in, repeat the attempts to open the program and there is no joy - as it attempts to load I can see my notes from mid-December on the homepage, nothing any newer though my web app and my phone / tablet are synced correctly. Screenshot of error message attached. Please advise.
Evernote Expert agsteele 3,078 Posted January 19 Evernote Expert Posted January 19 Did you install with Revo Uninstaller? The standard Windows unistaller doesn't cleanup as effectively as Revo. 3
redheads55 0 Posted January 19 Author Posted January 19 I sure didn't! I will try to figure out what that is and where to get it now. Thank you. Just to be clear you are asking if I installed it with that particular software. Can I install the software then uninstall the current installation of Evernote or should I delete Evernote install Revo then reinstall Evernote then uninstall it having utilized Revo for both?
Evernote Expert Solution agsteele 3,078 Posted January 20 Evernote Expert Solution Posted January 20 Just download Revo Uninstaller, use it to uninstall Evernote then reinstall the most up to date version from evernote.com/download 2
mandraek 1 Posted March 9 Posted March 9 I have the same problem, did you find a solution? Revouninstaller method does not work 1
mandraek 1 Posted March 9 Posted March 9 just had another go at uninstall install and it seems to have worked, I had to perform it multiple times, restarting pc inbetween, almost like there was more than one version installed
VincentC 391 Posted March 9 Posted March 9 Glad you got it working! It seems like the conclusion to be drawn from your experience is that one pass with Revo may not be enough. That could be very useful information to others! Vinnie 2
Level 5 PinkElephant 9,019 Posted March 9 Level 5 Posted March 9 I would always perform a restart after using the Uninstaller, both on Windows and on MacOS. Somewhere I have read that on PCs there is even a difference between a Restart, and a Shutdown followed by a manual Restart, the later being more profound. But I wouldn’t call myself a Windows expert. 1
mandraek 1 Posted March 9 Posted March 9 yeh, I often hibernate but have found it to cause lots of problems with installs/uninstalls that i didnt forsee, so yes on the same vein perhaps
redheads55 0 Posted March 10 Author Posted March 10 mandraek, my solution was to do the uninstall process a couple of times, get back in and export everything, and switch to a different program. Notion is working like a dream for me - over a decade of notes, many becoming corrupted over time and with more bugs every year was too nerve-wracking for me. Good luck!
Level 5 PinkElephant 9,019 Posted March 10 Level 5 Posted March 10 19 hours ago, mandraek said: just had another go at uninstall install and it seems to have worked ... 22 minutes ago, redheads55 said: mandraek, my solution was to ... switch to a different program. You don't seem to talk to the fellow user you hint you would be talking to. He posted his problem is solved, and you just com here to brabble something about switching. Please read at least the threads before you post, to see if your advise is needed any more. 1
redheads55 0 Posted June 17 Author Posted June 17 Or maybe others will save a few dozen hours realizing that no matter how many times they do it, it doesn't always fix it. If I *wanted* to be done with Evernote I would not be hovering in this forum trying to find solutions besides do it again do it again do it again. I was in here trying to find out if there are any real solutions before I say goodbye to multiple thousands of notes that I've worked on for over a decade. I said it's the only solution I found so far and then back hoping others had been suggested. My premium status is about to expire and I was really hoping to get it figured out before that happened. I miss quite a few things about Evernote but the lack of support for repeated issues is not one of them.
Level 5 PinkElephant 9,019 Posted June 17 Level 5 Posted June 17 If we want to take this discussion to a full view of possible root causes, these come into mind: A damaged Windows Install A interaction with any installed browser or browser extension, as long as it is Chrome or Chromium-based. We had such reports with a recent update of the Brave browser, that uses Chromium as it`s "engine". The same engine is use by the Electron framework used by EN. All other interfering software, like security, anti-virus, firewalls and the like. It may be difficult to isolate the root cause, given the complexity and interactions of modern operating systems.
redheads55 0 Posted June 17 Author Posted June 17 Given I uninstalled and reinstalled multiple times, running the patches and other software listed in this thread I don't think it is the Evernote install. You are saying the windows install itself might be the issue? The computer is a very new Samsung laptop with factory win11. Let me make sure I'm understanding correctly. People are finding tricky interactions with Chrome installed even if they are not using the browser. Meaning while they're using the Windows app?
Level 5 PinkElephant 9,019 Posted June 17 Level 5 Posted June 17 Just search the forum for recent posts about Brave browser. Finally a Brave update solved the problem.
redheads55 0 Posted June 17 Author Posted June 17 4 minutes ago, PinkElephant said: Just search the forum for recent posts about Brave browser. Finally a Brave update solved the problem. So if one is not utilizing Brave (to their knowledge) does this still apply? Is the Evernote app built on Brave? Trying to parse out the relevance of Brave to me, since I have not installed it or used it unless Evernote is built on it.
Level 5 PinkElephant 9,019 Posted June 17 Level 5 Posted June 17 There are 3 browser engines left: The one driving Chrome / Chromium (which is the free version of Chrome), the one driving Firefox and WebKit driving Safari. The first is provided by Google, the second by Mozilla and the third by Apple. Chromium is used by a number of browsers, among them Edge and Brave. Chromium is used as well by frameworks, which are software kits that build a platform on which developers can build apps. EN v10 is build based on Electron, which is based on Chromium. Think about the app as a front end using web technology, with the framework as backend. The backend handles all OS interaction, the front end the user interface, editor and such. When Chromium installs on a computer, it will check for components that are already installed. It will not install everything again, what it can share it will share. It seems that a recent update of Brave brought Chromium code that was not compatible with the Electron version used by EN. That’s more or less what we know about it. Brave fixed it by releasing a patch.
redheads55 0 Posted June 17 Author Posted June 17 I cannot find a patch for Brave that will run unless I actually have installed brave, and if the problem is in brave and I don't have brave then it seems this wasn't my issue. I will keep searching, thanks.
Level 5 PinkElephant 9,019 Posted June 18 Level 5 Posted June 18 What I just wanted to tell is the apparent possibility that several Chromium-based apps will influence each other, through shared resources. There are more apps that carry Chrome under the hood, and it is not always visible. Brave is used some, but if it is a more rarely installed app, it may be we have no discussion about it here. You can try support - but I don't recommend it. 1
mandraek 1 Posted June 21 Posted June 21 so the problem with extreme memory/cpu and subsequent rapid escalation to system crash has been plagueing me again, this time I used process lasso to restrict every which way the 8 evernote processes without any noticable degradation in program function, not the best solution obviously memory usage still creeping up, but very slowly and plenty of time to terminate
mandraek 1 Posted June 29 Posted June 29 oh and creating a evernote terminate .bat is useful doh @echo off taskkill /F /IM "evernote.exe" exit save text as .bat file on desktop double click and your electricity usage returns to +1
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now