giantKillerRobots 1 Posted January 18 Share Posted January 18 Have been an evernote user for 10 years. pay the ever increasing fees every year. this year they cancelled my subscript despite showing receipts and no response from customer service. anyone have any way to escalate? Link to comment
Level 5 PinkElephant 8,754 Posted January 18 Level 5 Share Posted January 18 The forum is user2user. You can contact support here: https://help.evernote.com/hc/en-us/requests/new Ticket types Account and Payment&Billing are open for all users. Link to comment
giantKillerRobots 1 Posted January 23 Author Share Posted January 23 yeah so i've gone through that avenue multiple times and no answer hence posting here to see if there was any other avenue. Link to comment
amwls100 0 Posted January 23 Share Posted January 23 Reach out to them on social media, especially Twitter. Companies tend to respond quicker there to avoid bad PR. Link to comment
Evernote Expert agsteele 3,059 Posted January 23 Evernote Expert Share Posted January 23 The Evernote Twitter feed is moribund. I doubt you'll see any response via that route at the moment. Other social media presence is non-exsistent. Link to comment
Sayre Ambrosio 525 Posted January 23 Share Posted January 23 On 1/18/2024 at 12:35 AM, giantKillerRobots said: Have been an evernote user for 10 years. pay the ever increasing fees every year. this year they cancelled my subscript despite showing receipts and no response from customer service. anyone have any way to escalate? @Rebecca Shamritsky Do you have a process we can share with people that run into this issue? 1 Link to comment
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