subscription cancelled despite paying. Any way of escalation of customer service?

[giantKillerRobots 1]

Have been an evernote user for 10 years. pay the ever increasing fees every year.

this year they cancelled my subscript despite showing receipts and no response from customer service.

anyone have any way to escalate?

[PinkElephant 8,754]

The forum is user2user. You can contact support here:

https://help.evernote.com/hc/en-us/requests/new

Ticket types Account and Payment&Billing are open for all users.

[giantKillerRobots 1]

yeah so i've gone through that avenue multiple times and no answer hence posting here to see if there was any other avenue.

 

[amwls100 0]

Reach out to them on social media, especially Twitter. Companies tend to respond quicker there to avoid bad PR.

[agsteele 3,059]

The Evernote Twitter feed is moribund. I doubt you'll see any response via that route at the moment. Other social media presence is non-exsistent.

[Sayre Ambrosio 525]

On 1/18/2024 at 12:35 AM, giantKillerRobots said:

Have been an evernote user for 10 years. pay the ever increasing fees every year.

this year they cancelled my subscript despite showing receipts and no response from customer service.

anyone have any way to escalate?

@Rebecca Shamritsky Do you have a process we can share with people that run into this issue?