NickB30 0 Posted December 22, 2023 Share Posted December 22, 2023 After using the short cut widget on my iPhone and iPad for many months over the last week or two has just been showing "Log in to use this widget." Clicking the widget opens the app which is logged in. The widget still does not show the list of shortcuts. I have tried logging out of the app, then opening it via the widget and logging in. Any ideas on how to fix this, or has this widget changed in a recent release? Link to comment
Level 5* gazumped 12,076 Posted December 22, 2023 Level 5* Share Posted December 22, 2023 Hi. No clue. Are you a subscriber? Can you try via a browser and Evernote.com? Link to comment
DavidD 13 Posted December 26, 2023 Share Posted December 26, 2023 I'm experiencing exactly the same thing - haven't been able to resolve it. Link to comment
Level 5* gazumped 12,076 Posted December 26, 2023 Level 5* Share Posted December 26, 2023 13 minutes ago, DavidD said: I'm experiencing exactly the same thing - haven't been able to resolve it. Same question - and what have you tried? Link to comment
DavidD 13 Posted December 26, 2023 Share Posted December 26, 2023 I have no issues with the EN app on my phone and am logged in. What have I tried? - removing the widget and adding it back - logging out of the EN app and logging back in Link to comment
Vaeldath 0 Posted December 29, 2023 Share Posted December 29, 2023 Ian having the same issue. I’ve done everything from uninstalling the widget, reinstalling, logging in and out on the app. Can we can get an update on this? Link to comment
Level 5* gazumped 12,076 Posted January 2 Level 5* Share Posted January 2 On 12/29/2023 at 4:02 AM, Vaeldath said: Can we can get an update on this? Report the issue to Evernote support? We're mainly other users here. Link to comment
rodneuson 0 Posted January 2 Share Posted January 2 Same issue here. Any solution for this would be much appreciated. Link to comment
NickB30 0 Posted January 3 Author Share Posted January 3 Thanks to everybody who has confirmed that I am not the only person with this problem. The contact methods on the website no longer have options to report technical problems so I have used the feedback link in the app to send an email. I will post here if I get a response. Link to comment
Level 5* gazumped 12,076 Posted January 3 Level 5* Share Posted January 3 1 hour ago, NickB30 said: I will post here if I get a response. You probably won't. Try https://help.evernote.com/hc/requests/new to report issues. There's more information on Widgets (and a link to Support) here - https://help.evernote.com/hc/en-us/articles/209006147 Link to comment
Level 5 PinkElephant 8,839 Posted January 3 Level 5 Share Posted January 3 The contact form has the option for technical reports - for subscribers. I have used it myself only a few days ago. 1 Link to comment
NickB30 0 Posted January 3 Author Share Posted January 3 @PinkElephant Thanks for the clue - I have found the correct category now and submitted a ticket. Link to comment
Mays 5 Posted January 4 Share Posted January 4 I have had the same issue for at least a month, I have logged out and deleted the app but nothing seems to fix it. Also, the iPad version crashed when you have Stage Manager turned on, this has been a problem for two months. Link to comment
NickB30 0 Posted January 26 Author Share Posted January 26 My ticket has just been updated to say that the issue is fixed. I just applied the update that was released three days ago and my shortcut widget is working again. Link to comment
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