Evernote is so sluggish I can't even use it right now! Is there a fix coming?

[jasondunn 20]

I'm using Evernote on my Mac Studio and it's become suddenly so sluggish with the last update, it's almost unusable. We're talking 2 seconds of lag between loading cards, clicking from notebook to notebook requires multiple seconds. It's like using the app through a terminal window on an old modem. It's absolutely awful. I've restarted the app multiple times, I've rebooted my Mac Studio, and it's a very capable machine that up until recently ran Evernote smoothly.

Evernote support appears to be non-existent as their only support options are for account management and billing, which is insane they don't offer an option for the PRODUCT.

I've been an Evernote customer for 14 years but am wondering what I'm paying for if I can't get actual help when their product works poorly.

10.67.4-mac-ddl-public (20231204112355)
Editor: v176.32.0
Service: v1.80.3

 

[PinkElephant 8,127]

Maybe you are just using overpowered equipment. I run it on 3 Macs, and have no issues But maybe it’s because I don’t have the sort of over the edge hardware among them.

[gazumped 11,677]

You might benefit from a clean reinstall...

1 - Exit Evernote (if you can) / delete data from device
2 - Uninstall app with Appcleaner (Mac) or Revo Uninstaller Free (Win)
3 - Power device off / allow 10 seconds / power back on
4 - Download latest Evernote from Evernote.com
5 - Reinstall. It will take a little while for the app to be fully operational

Also:  Verify Evernote's Hardware Acceleration is set to ON - go to Tools > Settings > Preferences > Application and scroll to the bottom. The "hardware acceleration disabled" box should be UNticked, but if you're having issues change that setting and restart the device. (Come back and change it again if that doesn't help!)

[jasondunn 20]

@gazumped Thank you, somehow the Hardware Acceleration was disabled. I've never seen that feature, so I definitely didn't tick that box and disable it, but the previous update must have done it. Everything is working now as it should, thank you.

@PinkElephant 😮 🫤 😂

[ksrhee2415 2]

Interesting.  In the latest Mac version, this option (hardware acceleration) is not seen at all.  10.68.3

[gazumped 11,677]

47 minutes ago, ksrhee2415 said:

Interesting.  In the latest Mac version, this option (hardware acceleration) is not seen at all.  10.68.3

Good spot - same in Windows 10.68.3;  there are different options here now including device disconnection!