The AI Magic function is not working lately.

[Bienne 10]

Anyone else have this bug? 

The AI function isn't working. 

[gazumped 11,697]

Hi.  Is the button greyed out?

Quote

Why is the AI Cleanup button greyed out while in a note? - This means that the note is not compatible with AI Note Cleanup because it is either too short (under 100 characters) or too long (over 6k characters). It could also mean you are currently offline, as AI Note Cleanup can only work with an active internet connection.

More here - https://help.evernote.com/hc/en-us/articles/16280830963091

[Nemrac 1]

It haven’t been working for me either.

[gazumped 11,697]

27 minutes ago, Nemrac said:

It haven’t been working for me either.

Same question,  same suggestion.

[Nemrac 1]

34 minutes ago, gazumped said:

Same question,  same suggestion.

No, it's not grayed out. I got a “Note changed during AI Cleanup. Please try again”. I've tried restarting, copy and pasting text in new note, but still get the same message.

[gazumped 11,697]

Hmmn.  Best work-around I can suggest is to use another AI service and ask it to "rephrase shorter" or "rephrase in less than x words".  Other than maybe having that note open on another device and RTE syncs causing an issue,  I can't imagine how the note might be changed.  I would say contact Support - but they have long wait times at present...

[David L Newton 0]

I am having the same issue. I've contacted technical support but haven't heard back. AI cleanup is working online for me. It is not working on my Windows app.

[HOMR 0]

Same issue here. Would be good to understand what's causing it and when a fix might happen.

[Wilburguy 26]

Same issue here. Sent a note to Evernote and they are unresponsive after several days. I guess it's just broken. 😞

 

Too bad because it's a cool feature!

[agsteele 2,952]

This is reported from time to time.  The AI processes are all described as beta releases. As such it is possible that different situations may cause the feature to fail. Please report it via a ticket if you are able to assist improvement to the Beta products.

The nature of Beta products is that, sometimes, they fail. The developers need reports and feedback to ensure that they know what the real world experience is.

[gazumped 11,697]

...and if it wasn't mentioned before... AI Note Cleanup Overview

[HOMR 0]

How do you report this beta issue @agsteele ? The help topic suggests there’s a ‘send feedback’ feature but I don’t see it (I get the same red bar and error message as above). Have DM’d Evernotehelp on Twitter/X but heard nothing. It’s finally started working again on web so at least that’s something. AI Cleanup is a really helpful feature. 

[agsteele 2,952]

feedback@evernote.com or open a technical support ticket 

[HOMR 0]

Thanks @agsteele. I got the super basic:

"We’re sorry to hear about what occurred and have passed it on to our developers for further investigation.
 
Rest assured that it will be our utmost care to get back to you as soon as we receive feedback on it. We appreciate your patience and understanding very much."

I've had this before and never heard from them again so I don't hold out much hope. 

[agsteele 2,952]

With a beta issue you're unlikely to hear anything unless they need further information.  It will be sent to the developers working on that service and they'll, hopefully, take it on board.