GOODJIN 2 Posted October 16, 2023 Share Posted October 16, 2023 Even though I was using personal plan, I accidentally made more professional plan payment. So I made an inquiry to refund 1 item, but I haven't heard back until the 10 days. Am I the only one who doesn't get the answer? I used a translator. Please excuse me. Link to comment
Level 5* Solution gazumped 12,057 Posted October 16, 2023 Level 5* Solution Share Posted October 16, 2023 Support is very busy at present. Do you have a ticket number? We are mostly other users here, but we can ask an Evernote employee to look at your request. Link to comment
GOODJIN 2 Posted October 17, 2023 Author Share Posted October 17, 2023 12 hours ago, gazumped said: Support is very busy at present. Do you have a ticket number? We are mostly other users here, but we can ask an Evernote employee to look at your request. My Ticket ID is #3762619 Refunds often require quick processing. Then is there no choice but to wait? Link to comment
Level 5 PinkElephant 8,785 Posted October 17, 2023 Level 5 Share Posted October 17, 2023 Refunds are IMHO nothing that would require quick processing. Nice in regular times, but if support is flooded there are likely more urgent cases. Link to comment
Evernote Expert agsteele 3,059 Posted October 17, 2023 Evernote Expert Share Posted October 17, 2023 2 hours ago, GOODJIN said: Then is there no choice but to wait? The only other option is to ask your credit card provider to help. But they will only be able to refund the full payment which will close your Evernote account. Link to comment
Level 5* gazumped 12,057 Posted October 17, 2023 Level 5* Share Posted October 17, 2023 I flagged the ticket number for the Forum Admins - they're Evernote Employees, but not Support. Hope it helps... Link to comment
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