There is no reply to my inquiry

[GOODJIN 2]

Even though I was using personal plan, I accidentally made more professional plan payment.
So I made an inquiry to refund 1 item, but I haven't heard back until the 10 days.
Am I the only one who doesn't get the answer?

 

I used a translator. Please excuse me.

[gazumped 11,698]

Support is very busy at present.  Do you have a ticket number?  We are mostly other users here,  but we can ask an Evernote employee to look at your request.

[GOODJIN 2]

12 hours ago, gazumped said:

Support is very busy at present.  Do you have a ticket number?  We are mostly other users here,  but we can ask an Evernote employee to look at your request.

My Ticket ID is #3762619

Refunds often require quick processing. Then is there no choice but to wait?

[PinkElephant 8,170]

Refunds are IMHO nothing that would require quick processing. Nice in regular times, but if support is flooded there are likely more urgent cases.

[agsteele 2,952]

2 hours ago, GOODJIN said:

Then is there no choice but to wait?

The only other option is to ask your credit card provider to help. But they will only be able to refund the full payment which will close your Evernote account.

[gazumped 11,698]

I flagged the ticket number for the Forum Admins - they're Evernote Employees,  but not Support.  Hope it helps...