sva03066 12 Posted October 4, 2023 Share Posted October 4, 2023 Hi, Support asks me to send a log to try to correct the problem with the changes not updating, but I can not start Evernote, so I can not get any log. I get this error when I start Evernote Desktop: A ticket is open from five days with Support and no help is, apparently, on the way. Link to comment
Evernote Expert agsteele 3,061 Posted October 4, 2023 Evernote Expert Share Posted October 4, 2023 You'll have to tell us which version of Windows you use. I see you have 10.63.3-win-ddl of the app Link to comment
sva03066 12 Posted October 4, 2023 Author Share Posted October 4, 2023 Hi, the problem is that I am not able to star the desktop version of Evernote. I get the error I have copied and when I close the error messsage, Evernote does not start. Link to comment
Level 5* gazumped 12,075 Posted October 4, 2023 Level 5* Share Posted October 4, 2023 Hi. Windows 10 / 11 or Mac (version) and web or app? Link to comment
sva03066 12 Posted October 4, 2023 Author Share Posted October 4, 2023 Windows 10 on a Toshiba laptop. Link to comment
Level 5* gazumped 12,075 Posted October 4, 2023 Level 5* Share Posted October 4, 2023 I'd suggest using Revo Uninstaller Free to remove the current app and then restart your laptop and download / reinstall the app from Evernote.com Link to comment
sva03066 12 Posted October 4, 2023 Author Share Posted October 4, 2023 I'll try it. 1 Link to comment
sva03066 12 Posted October 5, 2023 Author Share Posted October 5, 2023 Solved. Thanks a lot. 1 Link to comment
Carlos Castillo 0 Posted October 15, 2023 Share Posted October 15, 2023 (edited) From some weeks ago I couldnt start Evernote (Windows 10 in ASUS ROG STRIX Z390-H). An error of (traslated) "Error by our side, we apologyze. Try to restart Evernote" and a couple of botons Exit" and "Restart". None of the buttons worked. I tried uninstallin and reisntalling... installing without uninstalling... and nothing. I having working in other equipments (Laptops) and in Android without issue. Can you help me? Edited October 15, 2023 by Carlos Castillo I mistake the model of the equipment. Link to comment
Level 5* gazumped 12,075 Posted October 16, 2023 Level 5* Share Posted October 16, 2023 Hi. What version of Evernote are you using, and are you a subscriber? If you're a basic user you may have exceeded your device limit - https://help.evernote.com/hc/en-us/articles/218558068 - or one of the other system limits - https://help.evernote.com/hc/en-us/articles/209005247 - for your account. If you are a subscriber you can contact Evernote Support (we're mainly other users here) to get assistance. https://help.evernote.com/hc/requests/new Link to comment
sva03066 12 Posted October 16, 2023 Author Share Posted October 16, 2023 Yes, I am a subscriber but Evernote Support is not showing to be of much help. 2 Link to comment
Level 5* gazumped 12,075 Posted October 16, 2023 Level 5* Share Posted October 16, 2023 Maybe try to uninstall and reinstall the app? Use the Evernote.com download rather than the Windows store. Link to comment
sva03066 12 Posted October 18, 2023 Author Share Posted October 18, 2023 I can actually start Evernote, but I see a very low speed, lags searching for content and I'am afraid the changes are nos sincync properly. I can not afford the risk of losing vital information so I am using the web version of Evernote. I loose some functions, like having several Evernote windows opened at the same time, but I have the peace of mind of having all the information saved. Link to comment
Level 5 PinkElephant 8,838 Posted October 18, 2023 Level 5 Share Posted October 18, 2023 If I understand your post correctly, the web client works ok, speed as well. It’s only the installed app that is laggy. Correct ? Link to comment
sva03066 12 Posted October 18, 2023 Author Share Posted October 18, 2023 yes, that's correct. Link to comment
Level 5 PinkElephant 8,838 Posted October 18, 2023 Level 5 Share Posted October 18, 2023 Then your desktop install has a corruption (most likely in the database), and needs to be reinstalled. Use Revo Uninstaller (Windows) to clean all parts from the drive, then restart the PC, install from the EN website and log in. After it is up, let it run in the background for a while to allow it to download all data again. You can discuss this shouldn't be - but the discussion won't move anything. Sooner or later you will uninstall, if you want to use the desktop client again. Link to comment
sva03066 12 Posted October 19, 2023 Author Share Posted October 19, 2023 Hi, I am not opposing to reinstall. In fact, I have done it, using Revo Uninstaller. After that, at least I am able to start Evernote, but I am not seeing the speed I usually had. And, over all, I am concerned about the syncronization process. I don't rely on it and I can't be testing after every change if the changes have been saved. Link to comment
Level 5* gazumped 12,075 Posted October 19, 2023 Level 5* Share Posted October 19, 2023 1 hour ago, sva03066 said: I am able to start Evernote, but I am not seeing the speed I usually had HI. If you have only recently reinstalled, the app will be busy rebuilding indexes in the background. Give it a day or two to catch up - and follow up your reinstall with Support to check the account is working properly. Link to comment
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