"Image could not be rendered" EN Version 10.55

[Stark 22]

I keep having this problem where my images in JPG & PNG will not load on my mobile device, Samsung S23 Ultra running the latest Ui. I'm on EN version 10.55.

I thought it maybe an indexing problem. i cleared cache and  Data and uninstalled and reinstalled several times. 

What's crazy is that the photos would show up and then when i went back into the note later in the day i would get the image render message.

Any suggestions???????

[gazumped 11,698]

Hi.  The 'could not be rendered' image is 5MB which is a lot to download over a mobile network.  Are your issues solely with such large files?  Try reducing the size / DPI of the image (in an external editor) to see if that improves the situation...

[Dave-in-Decatur 3,977]

I usually find that waiting a little while -- sometimes just going back and re-selecting the same note -- will allow the attachments to finish downloading. It's annoying, but they do show up eventually.

[Stark 22]

the files vary as well as the type of file varies. only PDF's download without any problems.

Also I have been going in and out of the note to see if it opens, that only works when the entire note isn't opening.

Do you think i need to be a paid subscriber for the photos to open? I didn't renew my subscription ealier in the year due to so many problems i was having with EN.

[PinkElephant 8,174]

No, there is no difference in the client software for Free users or subscribers. If it renders a picture only depends on the picture: Format, fully downloaded etc.

When I have such a problem, it usually heals itself when I leave the note briefly, and come back. Then it usually opens without a problem.