Lowdown 10 Posted September 25, 2023 Share Posted September 25, 2023 Help pretty useless on this search for me There was a flashed note on this on entering EN, but then irretrievable I am coming here because support appears to be on sabbatical, and switching to Basic from overpriced premium not viable, though it doesn't underperform for my needs. https://help.evernote.com/hc/en-us/articles/218558068 not helpful EN quote: We apologize for the inconvenience, but chat support is currently unavailable due to the high volume of support requests. Please feel free to submit an email ticket or reach out at discussion.evernote.com. Thank you for understanding. Link to comment
Level 5* gazumped 12,075 Posted September 25, 2023 Level 5* Share Posted September 25, 2023 Hi. The Forums here are mainly user-supported. The Evernote team still take questions about issues like this, but if you are currently a Basic member and in view of the question, I assume you exceeded the number of allowed devices connected to your account, and probably the number of device revocations. In both cases the maximum is two. It is a free service, after all. If you have gone over the limit you either have a month wait until your access resets, or you will need to subscribe - if only for a month (if that's possible for you) - to lose the restriction. If you want to comment to Evernote about the reasonableness -or otherwise- of all this, you can mail Evernote at feedback@evernote.com Link to comment
Level 5 PinkElephant 8,837 Posted September 26, 2023 Level 5 Share Posted September 26, 2023 The help article says it all (although the content may not please everybody): 2 devices, and 2 unsyncs every 30 days. Since the web client is counted as one „device“ only, independent from the physical devices in which it is used, it usually is a good first choice. The second can be used for one mobile device, for example. Link to comment
Level 5 Dave-in-Decatur 4,006 Posted September 26, 2023 Level 5 Share Posted September 26, 2023 15 hours ago, Lowdown said: We apologize for the inconvenience, but chat support is currently unavailable due to the high volume of support requests. Please feel free to submit an email ticket or reach out at discussion.evernote.com. Thank you for understanding. This refers only to chat support. The full-on regular support system is still working (https://help.evernote.com/hc/en-us/requests/new), but you have to be a paid subscriber to use it. Link to comment
Level 5 PinkElephant 8,837 Posted September 26, 2023 Level 5 Share Posted September 26, 2023 About support: Free users can access support as well - but only on the ticket types Account and Payments&Billing. The Technical Issues tickets are subscribers only. Link to comment
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