Lowdown

Per Bending Spoons CEO: “Yes, a price increase will generally lead to a loss of customers,” he says. “But if you can do it right, it will be a net positive when you also consider that you're retaining some of the more committed customers, which then contribute greater revenues that you can reinvest in the product.” https://sifted.eu/articles/bending-spoons-italy-startup-ipo Uh, Losing customers is their model? Looks like the made it appear profitable through layoffs. ? How will that help the reinvestment? Lacking a stable basic tier, they are "harvesting" the top tier's revenue and calling it "Now Profitable"? Classic arbitrage. So far

“Yes, a price increase will generally lead to a loss of customers,” he says. “But if you can do it right, it will be a net positive when you also consider that you're retaining some of the more committed customers, which then contribute greater revenues that you can reinvest in the product.” https://sifted.eu/articles/bending-spoons-italy-startup-ipo Uh, Losing customers is their model? Looks like the made it profitable through layoffs. Lacking a stable basic tier, they are "harvesting" the top tier's revenue. Classic arbitrage. The Freemium model is marketing/promotion that has value to the vendor, regardless of what they charge. Calling someone Toxic or a Freeloader or a Parasite is simply abuse, unless you righteously turn away from free samples and hors d'oeuvre (from French, literally: outside the work) A lot of the whining is the lack of a reasonably priced lower tier among committed users and the threat of removing access to a program, pitched as archival. Evernote has gone through spasms in its history where it displays an almost arrogant disregard for the base it created with hope of monetizing, and feature creep towards a smaller and smaller Advanced Heavy User component. They are not good at communicating a forward vision at all, bringing along rather than strong arming their users. They get a lot of things right. That's not one of them.

Th "quote" tab erased a thoughtful reply to Dave. Found it after but had to go searching.

I agree with the condemnation of the Evernote apologists populating this board. All they seem to do is insult users with trouble. I doubt their independence based on their replies. EN keeps working to chase off users I have about a thousand notes and WAS a paid user. It WAS a useful archive, progressively less so, sacrificing usefulness for novelty and only increasing the costs, cost which to them were trivial compared to pricing. I now am extorted with the new "Promotional Bargain" (50% off of only annual Personal) only to allow me the ability to migrate off of what seems to move to annoy me at every turn. Annoying threats that pop up with confusing changes and threats to remove more, presented in ways that require wasted investigation to understand increase . I am happy to pay a reasonable fee for a useful program. Not happy to be messed with for basic features I doubt their business is to be around much longer, anyway or relegated to a niche.. I hope this comment warns people away from the increasing trouble this program has created and the constant insults of users encountering difficulties. Other programs may be structured differently, but I have seen nothing else that pulls these kind of moves.

I think this is important feedback thread and it shows a lot of the meta of the program and the company. 1) there are commenters scolding the others for using the Free version, which is inappropriate. The Freemium model is a way to ATTRACT users. Pulling the rug from under them with extreme changes does not gain trust, especially when the product is promoted as an archive. 2)If their conversion rate is so poor, and they are not sustainable, there are better ways to have gone about it. They have been unreliable in projecting trustworthiness. 3) I have lightly used EN for 14 years and went to paid with the $40 teaser rate, which I felt was very fair and reasonably priced. $130/yr, no. What they appear to be saying is that the quality they had was not sustainable at an attractive price for their target. It seems to be the move of a business in deeper trouble and the lack of transparency is something that would support this. Even a , "Sorry Guys But....." level of apologetic, explanatory statement would have been evidence that they share a commitment to those using the product. A marketing move should not make the prospect start looking elsewhere. Clearly, they want me to move on, rather than convert me to a product they can support. I'm a sailor. There is righting the ship and there's manning the boats. A lot of that has to do with trusting the captain.

@PinkElephant love your posts as a rule. Question for you: Based on what you've been saying on the price increase, should we give America back to the Indians? either ones. I mean THEY never asked for a price hike to count for past undercharging for the continent. Er, content. I just reduced back to Basic. For ~$30 a year and I would have sent them money in a heartbeat. $80 teaser and $140 afterwards, nuh uh. Not really a value for light user and threatens the enterprise with an insecure future. I don't like MS , but I doubt they are going away anytime soon, taking my notes with them.

Help pretty useless on this search for me There was a flashed note on this on entering EN, but then irretrievable I am coming here because support appears to be on sabbatical, and switching to Basic from overpriced premium not viable, though it doesn't underperform for my needs. https://help.evernote.com/hc/en-us/articles/218558068 not helpful EN quote: We apologize for the inconvenience, but chat support is currently unavailable due to the high volume of support requests. Please feel free to submit an email ticket or reach out at discussion.evernote.com. Thank you for understanding.

It's not so much the time wasted looking for a replacement , it is the near paranoia of the constant vigilance required as vendors change terms of service. I need to TRUST my products as my customers need to trust me. yeah this comment may have cost me more than $60 in time. What is the value of trust? The cost of inducing a sense of betrayal? How much of your service is trust?

@federico Long term user on PREMIUM, until renewal in 30 days. Found your link to be so missing the point that it made me worry . You REALLY MISSED THE BOAT , unless it was the Costa Concordia. Um, proportionally, very few are being excited about the programing, IT'S THE PRICE INCREASE https://en.wikipedia.org/wiki/It's_the_economy,_stupid It was like asking Narcissus for the forecast. Talk about missing the elephant. That would account for the need of a shovel.

Why? It relates to a sense of feeling betrayed. Terms change a lot , but the way it was handled was unnecessary , inflammatory and insulting. Good communications brings your audience/customers along.. Bad communications hints at other issues , for sure, theirs and ours. I don't work with people who I feel don't respect me. I felt very very disrespected. Flinging back the gauntlet

I got Personal/Premium when they DISCONTINUED Basic features on my two devices. Counting the browser version on two computers as three devices is ridiculous. I'm happy to pay , but $80/yr is not gonna happen, $40/yr was fair for Personal, and when the discount ends, I'm gone. Migrating It's not that great a tool, and they STOPPED offering something between Freemium and $80 Personal. If they can't prosper with what they are doing, it's not my project to fix it. Literally they chased me off, and I am just paying the penalty for time to migrate. Sad indeed

Lost tagging How long to find fix? can't find a way to get out of Beta Change without preparation is a deal killer discount to upgrade to trouble? No thanks 😞 Edit: fixed it but not without the above distress. and a lot of needless wasted time I give it to 9/18 to see if upgrading or moving is the answer

Does Evernote for Gmail require premium account? nowhere mentioned in my long search lots on comments say it is hard to uninstall, so I have not just tried it mis posted in bugs tech forum !!

Does Evernote for Gmail require premium account? nowhere mentioned in my long search lots on comments say it is hard to uninstall, so I have not just tried it not intended for bugs tech forum !!