rshd301 1 Posted February 27, 2023 Share Posted February 27, 2023 I have two tasks dated from May ‘22 which are greyed out on my iPhone but show as not done. I am unable to action the tasks or can I delete them. I have deleted and reinstalled the iPhone app but the two tasks reappear once I log in. The same two tasks do not show on the iPad, web or Mac apps. Any suggestions as to how to remove them? Link to comment
Level 5* gazumped 12,073 Posted February 27, 2023 Level 5* Share Posted February 27, 2023 Hi. Have you tried uninstalling / powering your iPhone off and on again / reinstalling? Link to comment
Neil Maxfield 155 Posted February 27, 2023 Share Posted February 27, 2023 I've seen this before. Logging out and back in was enough to fix it, didn't even need to uninstall. However in my instance it was an android device Link to comment
rshd301 1 Posted February 27, 2023 Author Share Posted February 27, 2023 1 hour ago, gazumped said: Hi. Have you tried uninstalling / powering your iPhone off and on again / reinstalling? Yeah, tried that. No joy. Link to comment
rshd301 1 Posted February 27, 2023 Author Share Posted February 27, 2023 1 hour ago, Neil Maxfield said: I've seen this before. Logging out and back in was enough to fix it, didn't even need to uninstall. However in my instance it was an android device Tried that too. No luck Link to comment
Level 5 PinkElephant 8,832 Posted February 27, 2023 Level 5 Share Posted February 27, 2023 Usually logging out, or uninstalling must do the job, because it eliminates all data from the iPhone. Everything that get's loaded again later is a fresh copy from the server. You can try this - follow every step thoroughly, if you want it to work: Open the EN app on the iPhone, log out of your account. Uninstall the app from the iPhone. Make sure it's gone, not only pushed back to the App Library. Now make a forced restart of the iPhone: https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios After the restart is done, open the iPhone, go to the App Store and download the EN client. Log In. Are the tasks gone by now ? Yes ? OK No ? Then you need to come back. In this case the tasks ARE on the cloud server, if you see them or not. The forced restart really wipes all residue of data from the iPhone. This means when the tasks come back, they were downloaded when you installed and opened EN after the purging. Link to comment
rshd301 1 Posted March 1, 2023 Author Share Posted March 1, 2023 Unfortunately that didn’t work. I’m still stuck with my two rogue tasks. Any reason why they don’t show up on the web app? Link to comment
Level 5 PinkElephant 8,832 Posted March 1, 2023 Level 5 Share Posted March 1, 2023 No idea. The iPhone gets all data from the web - in theory after purging all local data nothing can show on the iPhone app that is not on the web. Have you checked for the note in which the tasks are nested ? Last exit: Support ticket (only for subscribers). Link to comment
rshd301 1 Posted March 1, 2023 Author Share Posted March 1, 2023 Just noticed that both are showing ‘Note Unavailable’. I would have thought that if a notebook (that has an imbedded task) is deleted, then the task would be deleted too. My deleted folder is empty so no chance of restoring the note. Link to comment
Level 5 PinkElephant 8,832 Posted March 1, 2023 Level 5 Share Posted March 1, 2023 Was that note shared to you by somebody else ? Link to comment
Level 5 PinkElephant 8,832 Posted March 2, 2023 Level 5 Share Posted March 2, 2023 Well, that takes another option off the table. We had „zombified“ notes in the past when notes were deleted before the sharing was undone. To me this looks like a data error on the server, somehow, somewhere. It probably can’t be solved without an intervention there. The only way AFAIK is to go through support. Link to comment
rshd301 1 Posted March 2, 2023 Author Share Posted March 2, 2023 No problem. I appreciate your help. I’ll raise a ticket with support. 1 Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now