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Problem with copying and pasting image from one Note to another resulting in "Unable to render this type of image" message


D.Patrick

Idea

I utilize Evernote on Mac, Windows, Android, and the web. All applications are updated to the most recent version. I have experienced the following issue for months and it is repeatable. Despite extensive troubleshooting and research online I have not been able to find a resolution. When I attach an image to a note (applies to both jpg and png formats), and then copy the surrounding text and image from that note to the clipboard, and then paste the clipboard contents into another note, the image shows a "Unable to render this type of image" error message. Although I am able to open/view the image and download the image, I can't see the image in the note and only see a link with the error message (see attached image).

 

I opened a ticket with Evernote support and was told "this issue is one that our engineering team is aware of and they're working to implement a fix. I don't have an exact timeline there, but please know it's on the way."

 

Has anyone figured out a way to resolve this issue? This is incredibly frustrating and impacts my workflow with Evernote. 

image1.png

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It is a known issue.  The only workaround in a desktop app is to copy the image to, say, the desktop then import into the new note from the desktop.

Not a solution but it seems to work.

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2 minutes ago, agsteele said:

It is a known issue.  The only workaround in a desktop app is to copy the image to, say, the desktop then import into the new note from the desktop.

Not a solution but it seems to work.

Thanks for the input! Fingers crossed they eventually get it resolved. 

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