Work Chat is gone - Users are blank

[Ethan Mings 41]

Not sure what has happened.  My work chat users are gone. 

 

Is this bug, change in records.  Any advice.

Edited July 29, 2022 by Ethan Mings
Spelling correction

[gazumped 11,739]

2 minutes ago, Ethan Mings said:

Any advice.

Let us know what device(s) you're using, what versions of Windows and Evernote;  are you behind a work firewall or your own;  any recent changes to your system or connections that you're aware of?  Have you tried the basics:  sign out and back in / power the device off and back on / uninstall your current version of Evernote (untick 'save my local data') and reinstall - which could take some time depending on the size of your account...

[Ethan Mings 41]

Thanks for the advice. 

I'll take your suggestions under consideration.

Have a great day.

[Ethan Mings 41]

It's a bug.  The chat is not recognizing valid email addresses of other Evernote Users.  I'll revisit the problem tomorrow and see if the problem was fixed on Evernote's end.

[agsteele 2,964]

@Ethan Mings It may be a bug but it could also be some corruption in your account which will never fix itself without some action on your part. The most obvious option is to open a support ticket with Evernote.

In the meantime you could access your account settings and disable Work Chat then reenable it.

@gazumped recommended uninstalling the application.  You could, instead, sign out and get your data rebuilt.  File | Sign Out | Remove my Evernote data from this device

Then sign back in and your data will be rebuilt dealing with any account corruption.

For now I can say that Work Chat is working for me and I can initiate chats with my contacts - at least their Email addresses and etails appear when creating a chat.

[Ethan Mings 41]

Thanks for your note.  I have taken action and I am testing.  However, it is a bug.  

 

For me, this item is closed given I am in the resolution phase.

 

 

Edited July 29, 2022 by Ethan Mings
close the file

[PinkElephant 8,242]

If you regard it a bug, nobody will do anything about it - unless you contact EN support by a support ticket.

We are just users here.