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I need Scansnap Manager Evernote Edition software, and it's not listed for download. It's required for firmware update of Evernote Scansnap Scanner.


Gmont

Idea

As the title says, I need Scansnap Manager Evernote Edition software and it's not listed for download anywhere.

My company bought multiple Evernote Edition Scansnap scanners years ago to the tune of $500 each. We've been an Evernote business customer for going on nearly 10 years. Today, for whatever reason, my scanner won't scan. The green button flashes whenever I hit the scan button, and I noticed the Scansnap Manager Evernote Edition software has suddenly disappeared from my PC.

So I go on the Evernote site to download it, and can't find the software. But I do see a help article related to updating the firmware on our Evernote Edition scanners so they can become regular IX500 scanners. This seems fantastic. I read all of the instructions, download the firmware update, and when I go to install the application receive an error (attached) saying that I must first install Scansnap Manager Evernote Edition in order to update the firmware on my scanner.

evernote-error.JPG.4aa1bd2604f9eae32d70303bec8bbf2f.JPG

Unfortunately, this software appears nowhere on the Evernote web site and disappeared from my computer. I contacted support by chat and was directed to the Fujitsu web site as the source of all downloads, navigated through the menu to find the IX500 which is listed under discontinued models, and of course the Evernote specific software isn't available there either. This software should be on the Evernote website.

I am irritated that for whatever reason, the Evernote Edition software removed itself from my PC, that it's no longer available for download anywhere, and that Evernote support never contacted people who purchased these scanners to inform us of the option to update firmware before removing the prerequisite software required in order to do this firmware update. Support from Evernote has been abysmal. This goes to show how much they care about their customers who spend thousands of dollars with them.

Can someone please give me a download link to the Scansnap Manager Evernote Edition? Otherwise we're going to look at migrating all of our data to another provider and will switch away from Evernote for good.

 

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Have you read this help document ?

https://help.evernote.com/hc/en-us/articles/360024050514

It contains a link to a Fujitsu website where is a description of what to do, and what to expect, with all necessary tools:

https://scansnap.fujitsu.com/global/evernote/index.html

You need to install ScanSnap Home plus a special conversion tool. The download links are further down on that page.

The conversion tool updates the scanners firmware. ScanSnap Home is then needed to configure the new firmware. I am using ScanSnap Manager, that does the job as well, but the official description is for SSH, so better go for it as well.

A word about your personal expectations: It is a rare exception to notify users of a product individually that it is eventually phased out. It is normal that technical products reach the end of their support eventually.

The EN edition scanner reached its end of support last summer. The standard ix500 will reach end of support in 2024.

EN explicitly mentioned the EN edition scanner in the initial release notes of v10:

https://help.evernote.com/hc/en-us/articles/360047889234

75501AA0-149E-4826-B8DD-FAD9E8501424.thumb.jpeg.1989791e80fc8c6f5ee06288d8383a29.jpeg

Personally I don’t see an information gap regarding the old scanners. It is BTW the same link in the release notes that I have posted above.

I would now go ahead following the detailed instructions and tools provided by Fujitsu.

Your „ … or we will drop all and everything …“ is noted. Here in the forum are users helping other users. When you want to drop it all, feel free. For me it is the same as the proverbial bag of rice dropped somewhere on an Asian street - I don‘t care at all, sh**** happens. I would just prefer if communication among us users here could spare us all that sort of *****. It is simply not needed.

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Yes, that is the article I saw, which links to  http://scansnap.fujitsu.com/global/evernote/index.html. When I go to the Fujitsu site and read steps 1 through 3.2 as the Evernote article says to read, I get stuck at step 3.2 because when I run the update tool, an error immediately pops up which is the image of the error in my original post above. 

"Unstable to update the firmware because Evernote Edition is not installed. Install Scansnap Manager Evernote Edition, and then try again."

The issue seems to be that the Scansnap Manager Evernote Edition software isn't available for download anywhere. Do you have any idea as to where I might be able to get that software?

 

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Ask Fujitsu support if you need it officially. All these tools were provided by Fujitsu as the maker of the scanner.

A quick search with my search engine brought up this web site. It looks legitimate, but it is as always hard to tell for 3rd party sites. Maybe load it to an isolated PC, and run it through an antivirus scan to find out whether it is clean. It seems they have the installer available:

https://en.freedownloadmanager.org/Windows-PC/ScanSnap-Evernote-Edition-FREE.html

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On 1/27/2022 at 12:21 AM, PinkElephant said:

Ask Fujitsu support if you need it officially. All these tools were provided by Fujitsu as the maker of the scanner.

A quick search with my search engine brought up this web site. It looks legitimate, but it is as always hard to tell for 3rd party sites. Maybe load it to an isolated PC, and run it through an antivirus scan to find out whether it is clean. It seems they have the installer available:

https://en.freedownloadmanager.org/Windows-PC/ScanSnap-Evernote-Edition-FREE.html

 

On 1/26/2022 at 10:27 PM, Gmont said:

Yes, that is the article I saw, which links to  http://scansnap.fujitsu.com/global/evernote/index.html. When I go to the Fujitsu site and read steps 1 through 3.2 as the Evernote article says to read, I get stuck at step 3.2 because when I run the update tool, an error immediately pops up which is the image of the error in my original post above. 

"Unstable to update the firmware because Evernote Edition is not installed. Install Scansnap Manager Evernote Edition, and then try again."

The issue seems to be that the Scansnap Manager Evernote Edition software isn't available for download anywhere. Do you have any idea as to where I might be able to get that software?

 

Hello, had same problem yesterday.

How did you fix the firmware change to ix500?

 

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If you have any problems with the conversion, you need to talk to Fujitsu. They have developed the device and firmware, and they have provided the conversion tool as well. EN just badged the scanner.

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Here's the link to the Evernote ScanSnap Software

https://www.linksdriver.com/2019/12/fujitsu-scansnap-evernote-software.html

Note that in my case, I finally realized that it stopped working because my firewall's wifi was upgraded from 2.4 GHz to 5GHz (had the same problem with an older printer).  If I run it on the 2.4 band it worked fine after I just reinstalled the scansnap manager software from the above link.  I did not go through the firmware update process as I ran into the same issue as you did.

This should be a lot easier to find out about....

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On 4/28/2022 at 8:13 AM, Char said:

Here's the link to the Evernote ScanSnap Software

https://www.linksdriver.com/2019/12/fujitsu-scansnap-evernote-software.html

Note that in my case, I finally realized that it stopped working because my firewall's wifi was upgraded from 2.4 GHz to 5GHz (had the same problem with an older printer). This should be a lot easier to find out about adult chat rooms. If I run it on the 2.4 band it worked fine after I just reinstalled the scansnap manager software from the above link.  I did not go through the firmware update process as I ran into the same issue as you did.

.

This should be a lot easier to find out about....

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13 minutes ago, Sophia Aston said:

This should be a lot easier to find out about....

This is an issue for Fujitsu ScanSnap which provides this software.

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Generally spoken the Fujitsu websites are a mess: Hodgepodge of local and global sites, no clear UI, the more technical sites seemingly a weak UI patched over a file database that has access points only experts for the devices will know. 

So I perfectly understand the frustration. But it is clearly all of Fujitsus making. Thankfully the devices work better.

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