Slimjimbo 0 Posted November 29, 2021 Share Posted November 29, 2021 HI, Encrypted notes not being unencrypted after entering password: i.e., content not showing. I'm on MacBook Pro, Catalina 10.15.7. 10.25.6-mac-mas-public (458831) Editor: v135.2.17285 Service: v1.42.2 © 2019 - 2021 Evernote Corporation. All rights reserved Link to comment
Level 5* gazumped 12,050 Posted November 30, 2021 Level 5* Share Posted November 30, 2021 Hi. Does "not being unencrypted" mean you get an 'invalid password' rejection, another error message, or the password box just sits there? Have you tried all possible options? The web version in more than one browser plus mobile / pc apps? Does initial encryption work as expected? More detail please. Link to comment
Level 5 PinkElephant 8,754 Posted November 30, 2021 Level 5 Share Posted November 30, 2021 Could it be that the notes in question were encrypted using a legacy version of EN ? Link to comment
Slimjimbo 0 Posted December 1, 2021 Author Share Posted December 1, 2021 11 hours ago, gazumped said: Hi. Does "not being unencrypted" mean you get an 'invalid password' rejection, another error message, or the password box just sits there? Have you tried all possible options? The web version in more than one browser plus mobile / pc apps? Does initial encryption work as expected? More detail please. There is no feedback at all. Jim Link to comment
Slimjimbo 0 Posted December 1, 2021 Author Share Posted December 1, 2021 11 hours ago, PinkElephant said: Could it be that the notes in question were encrypted using a legacy version of EN ? Yes this could have started after the last update. Surely - just updating Evernote does not mean that all previously encrypted content is inaccessible? That would be ridiculous - surely? Jim Link to comment
Slimjimbo 0 Posted December 1, 2021 Author Share Posted December 1, 2021 Just now, Slimjimbo said: Yes this could have started after the last update. Surely - just updating Evernote does not mean that all previously encrypted content is inaccessible? That would be ridiculous - surely? Jim The content is still available via the web version. How do I get access to it on my Mac version? Link to comment
Level 5 PinkElephant 8,754 Posted December 1, 2021 Level 5 Share Posted December 1, 2021 There is one restriction in v10 compared to the legacy versions (for the Mac this would be 7.14): Any text that contains formatting can have problems on decryption. Formatting means anything: Underline, Bold, but as well indents, bullets or numbered lists. To make it work with v10 open the encrypted text with a client that does work, and remove all formatting. Then encrypt it again. Here is the link to the legacy client: https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote Disclaimer: I am not sure this works in your case, but I think this is the plausible cause. Else there is support to ask. Link to comment
Slimjimbo 0 Posted December 1, 2021 Author Share Posted December 1, 2021 6 minutes ago, PinkElephant said: There is one restriction in v10 compared to the legacy versions (for the Mac this would be 7.14): Any text that contains formatting can have problems on decryption. Formatting means anything: Underline, Bold, but as well indents, bullets or numbered lists. To make it work with v10 open the encrypted text with a client that does work, and remove all formatting. Then encrypt it again. Here is the link to the legacy client: https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote Disclaimer: I am not sure this works in your case, but I think this is the plausible cause. Else there is support to ask. Is this going to be fixed? or is my desktop content lost unless I downgrade to an earlier version of the app? Jim Link to comment
Level 5 PinkElephant 8,754 Posted December 1, 2021 Level 5 Share Posted December 1, 2021 Don‘t know what EN plans about the formatting of encrypted text. Nothing is lost: You simply open it with the legacy app, remove all the formatting, and encrypt it again. Being plain text it should work on the new clients. This is a one-timer (for each encrypted segment …), you can skip the legacy version after it again. Just to make this clear: We are here talking user2user, and I think this is the cause. But I can‘t be sure - so if in doubt, make a copy of the note first, and work on the duplicate. 1 Link to comment
Slimjimbo 0 Posted December 1, 2021 Author Share Posted December 1, 2021 23 minutes ago, PinkElephant said: Don‘t know what EN plans about the formatting of encrypted text. Nothing is lost: You simply open it with the legacy app, remove all the formatting, and encrypt it again. Being plain text it should work on the new clients. This is a one-timer (for each encrypted segment …), you can skip the legacy version after it again. Just to make this clear: We are here talking user2user, and I think this is the cause. But I can‘t be sure - so if in doubt, make a copy of the note first, and work on the duplicate. Good to know that nothing is lost. It would not be practical for to go through all of my notes to remove the formatting as I've been using Evernote for years and I'm sure I must have 1000s of notes. I looks like the only practical solution for me is to use the online version when I need to, until this is fixed (if indeed there is a plan to fix it). Link to comment
Slimjimbo 0 Posted December 1, 2021 Author Share Posted December 1, 2021 34 minutes ago, PinkElephant said: Don‘t know what EN plans about the formatting of encrypted text. Nothing is lost: You simply open it with the legacy app, remove all the formatting, and encrypt it again. Being plain text it should work on the new clients. This is a one-timer (for each encrypted segment …), you can skip the legacy version after it again. Just to make this clear: We are here talking user2user, and I think this is the cause. But I can‘t be sure - so if in doubt, make a copy of the note first, and work on the duplicate. Thanks. I've used the online version when I need to until this is fixed. 🙂 Link to comment
Level 5 PinkElephant 8,754 Posted December 1, 2021 Level 5 Share Posted December 1, 2021 Personally I doubt it will get fixed - but maybe EN will surprise us all. You can promote a fix by issuing a support ticket. Alternatively you can send a feedback through the feedback function. Link to comment
Level 5* DTLow 5,744 Posted December 1, 2021 Level 5* Share Posted December 1, 2021 1 hour ago, Slimjimbo said: The content is still available via the web version. How do I get access to it on my Mac version? It seems to be a bug Open a support ticket (https://www.evernote.com/SupportLogin.action) Personally, I do my encryption external to Evernote using non-proprietary tools Link to comment
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