ChrisEvernote 0 Posted August 21, 2021 Share Posted August 21, 2021 Hello, Do you know how open a ticket ? I want to explain my issue and I can't find a form to explain my bug. They give me just this "link" which redirect to a FAQ : https://www.evernote.com/SupportLogin.action My issues : I lost notes, every notes during my holidays (10 days) did not exist anymore. During this 10 days, I worked without connexion. At home, after my holidays, they propose me to download new version of Evernotes. Since, notes are not here anymore. I'm angry. Christophe Link to comment
Level 5* gazumped 12,070 Posted August 24, 2021 Level 5* Share Posted August 24, 2021 Hi. If you're a subscriber you should be able to contact https://help.evernote.com/hc/requests/new for support - if you have problems with that, use 'account' from the drop-down options as an issue type, or use the help/ feedback link from one of the mobile apps. If you're a free user see https://twitter.com/evernotehelps Link to comment
Ex Employees Austin G 527 Posted August 30, 2021 Ex Employees Share Posted August 30, 2021 @ChrisEvernoteWe apologize for this experience. Please save and DM your logs so we can look into this further: 1. Select Help > Activity Logs > Save As 2. Save and send the .zip to me here in a direct message. Thanks! Link to comment
Level 5 PinkElephant 8,819 Posted August 31, 2021 Level 5 Share Posted August 31, 2021 Link to support: https://help.evernote.com/hc/en-us/requests/new It works through the page above as well - you just need to go through the FAQs down to the end of the page. Sometimes it works through opening a help document, scroll down and state it did not help you. Then support options are on the next page. Whoever designed this has probably never used it … Link to comment
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