Tasks won't open on Mac

[Jarod Weaver 3]

Opened up EN on my Mac this morning to find that tasks won't open, went onto the app store, updated to the latest only to find that they still won't open, just a constant spinning wheel.

No such problem on IOS.

[Austin G 527]

thanks @Jarod Weaver. This may be caused by  known issue that can occur when tasks are created in notes shared to your account. We're working on now. Please use these steps to resolve this issue in while we work on a fix: 

 

1. Go to File > Sign Out from the menu bar
2. Select the "Remove my Evernote data from this device" option, then click Sign out
3. Restart your computer
4. Sign back in to Evernote

Please let me know if you're still having trouble after following the steps above or if you did not create tasks in notes shared to you.

[Giovanni Umboh 0]

Same here, my tasks is just loading when open from my Macbook. Please update this. Thanks

[PinkElephant 8,114]

Did you already implement the solution posted by Austin G right above your post ?

If not, then apply it.

[Silvio'ss 25]

Same here, my tasks is just loading when open from my Macbook.

I executed the proposed solution 3 times the problem at first gets solved the next day it happens again.

[markusbern 2]

same problem here

[PinkElephant 8,114]

For a real reset it is probably uninstall time:

Make sure EN is fully synced, quit EN.

Get the app AppCleaner, free on the internet. Install it, give it all necessary rights (Mac settings, security, tab privacy). Open AppCleaner.

Draw the Evernote icon from the applications folder on top of the AppCleaner window. A second window opens, listing all program components. Some are checked, some are unchecked. Check them all, scroll way down, check more. 

Now hit uninstall. When done, restart the Mac. 

Download the dmg file from the EN website (don‘t use the AppStore version). Install, log in. Now let the initial sync run its course - with your 18.000 notes this may take a while. Wait this step to finish - you avoid corrupting data while the sync is going on.

[markusbern 2]

I did an uninstall. now it seems to work. will see it tomorrow

 

[markusbern 2]

still working, hope that process will not be the future standard 🙂

 

[PinkElephant 8,114]

Usually not, I did my last uninstall months ago.

The first thing if it doesn’t feel quite right is to log out, quit the app, reopen and log in again. This works in most cases.

[macfixer 705]

It's happening to me on iOS as well as macOS. I've contacted Evernote support and they recommended logging out & back in as well.