wildbill001 2 Posted October 17, 2016 Share Posted October 17, 2016 For the first time since I've started using evernote, I have run up to my upload limit of 60mb. (I'm a "free user"). Account info has been showing "0 days left in cycle" for 1 1/2 days now but my limit has yet to reset. Is there anything I can do to "force" a reset? Or am I stuck just waiting until some program gets an alert and realizes my data-cycle has started over? Bill W Link to comment
Level 5* DTLow 5,736 Posted October 17, 2016 Level 5* Share Posted October 17, 2016 7 minutes ago, wildbill001 said: For the first time since I've started using evernote, I have run up to my upload limit of 60mb. (I'm a "free user"). Account info has been showing "0 days left in cycle" for 1 1/2 days now but my limit has yet to reset. Is there anything I can do to "force" a reset? Or am I stuck just waiting until some program gets an alert and realizes my data-cycle has started over? You might log into the web platform (www.evernote.com) and verify those reset numbers Link to comment
Level 5* EdH 1,670 Posted October 17, 2016 Level 5* Share Posted October 17, 2016 40 minutes ago, wildbill001 said: For the first time since I've started using evernote, I have run up to my upload limit of 60mb. (I'm a "free user"). Account info has been showing "0 days left in cycle" for 1 1/2 days now but my limit has yet to reset. Is there anything I can do to "force" a reset? Or am I stuck just waiting until some program gets an alert and realizes my data-cycle has started over? Bill W As DTLow suggested, check the website to ensure your client is accurate. If it is, contact support. I've never not had my account reset properly in 8+ years, but if that happens, only EN support could address it. Link to comment
wildbill001 2 Posted October 17, 2016 Author Share Posted October 17, 2016 Well, Web client says I have 29 days in my cycle and 60mb to go so I think it is safe to assume that is correct. Off to contact support and see what they say about the windows client. Thanks folks! Bill W. Link to comment
Level 5* gazumped 11,667 Posted October 18, 2016 Level 5* Share Posted October 18, 2016 Hi. While you're waiting, try File > Exiting Evernote and restarting your computer, then log back in. Sometimes it needs a jolt to reset your allowance. Forcing a sync is a good start. Link to comment
Level 5* EdH 1,670 Posted October 18, 2016 Level 5* Share Posted October 18, 2016 Or just log off and back on the client. That might be all it takes. Link to comment
aspa 0 Posted October 18, 2016 Share Posted October 18, 2016 I have the same problem. I have the most recent version of Evernote. It shows that my account limit is reached, but today is the first day of my cycle. I can't seem to find a way to reach support though. I am a free user. Can't I contact support if I am a free user? Link to comment
Level 5* DTLow 5,736 Posted October 18, 2016 Level 5* Share Posted October 18, 2016 9 hours ago, aspa said: I have the same problem. I have the most recent version of Evernote. It shows that my account limit is reached As per the previous posts, you can get more accurate figures from Evernote Web (www.evernote.com) A reboot of your device may correct the cycle reset figures Link to comment
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