29 replies to this topic

[BurgersNFries]

I too lost all of my notes after the password reset. I tried the remedies from Heather's post with no success.

I have a trouble ticket (16051-251531) and have heard nothing. These notes are critical.

Is it possible to restore things from one of the daily server backups that I am sure is done by Evernote? Is it possible to roll my account back to a day when the notes were present?

Thanks in advance for any assistance.

 

If Heather's suggestions did not work for you, you'll have to wait until they respond to your support ticket.  I'd guess they may be rather backed up.  Premium users usually get a reply within one business day, California time & can use chat.  Free users get a reply as time permits.

 

Or, if you have a backup from a Mac or Windows client, you could revert to that.  But if it appears all your notes are missing from the web client, you would want to proceed with caution.  But at least if you have a current backup, you could use it on a desktop client without sync'ing.  I would be cautious about syncing from a backup though, until you are in contact with support. 

[leexgx]

ops the other post should of been in the pined password reset thread my post my bad

 

any way unless you have some super limited data package on your mobile data plan leave Sync on, if your taking pictures then you may need to set it to sync only when on wifi (like wifi at work or home), unless you really have an mobile unlimited data plan

 

what would of been better if an Mass email was sent out to all users that you must change your password in 2 days and the client it self Should have an popup for Important info to show this (so it gives you time to sync up before you change your password to prevent notes loss) after that force the password change every one

 

but problem is with md5 been used to hash the passwords would of been broken in first day

[DerringDo]

I came here as a last resort, and see I'm in excellent company.  I've been using Evernote since 2008 (at least) but never sync.  Never wanted to.  But I have lived my life in this app, and with the password reset I seem to have also lost all of my local, off-line content.  To make issues worse, I also listened to the FAQ and updated from 3.3.0 to 5.0.6.  Perhaps not my brightest move.

 

I'd love to be able to just roll back to 3.3.0 and get my notes back.  My log says I have over 17,000 of them.  I'm well and truly lost without this tool, and my data.  I've put in a ticket for assistance, but don't know if there will be help forthcoming.

 

Has anyone heard from the company regarding a situation like this?  I mean, a solution for those of us who've had an account for years and years (and years) but never synced our data?

 

Thanks to any and all.  :-(

[BurgersNFries]

I came here as a last resort, and see I'm in excellent company.  I've been using Evernote since 2008 (at least) but never sync.  Never wanted to.  But I have lived my life in this app, and with the password reset I seem to have also lost all of my local, off-line content.  To make issues worse, I also listened to the FAQ and updated from 3.3.0 to 5.0.6.  Perhaps not my brightest move.
 
I'd love to be able to just roll back to 3.3.0 and get my notes back.  My log says I have over 17,000 of them.  I'm well and truly lost without this tool, and my data.  I've put in a ticket for assistance, but don't know if there will be help forthcoming.
 
Has anyone heard from the company regarding a situation like this?  I mean, a solution for those of us who've had an account for years and years (and years) but never synced our data?
 
Thanks to any and all.  :-(

Well, since you never sync'd, you would need to rely upon one of your own backups. Please search the board on backup/restore in order to figure out how to restore from a backup on your OS. I would *assume* since that since you never wanted to sync that you *did* backup your database...right...???

[DerringDo]

They'll only let me have 4 more posts today, so let me make this one count. 

 

I use Time Machine, so should have plenty of backups... plus, I'm still not understanding why the update would overwrite my database. 

 

But thank you, I will look at the whole backup/restore issue. 

[BurgersNFries]

They'll only let me have 4 more posts today, so let me make this one count. 
 
I use Time Machine, so should have plenty of backups... plus, I'm still not understanding why the update would overwrite my database. 
 
But thank you, I will look at the whole backup/restore issue.

 
 
GREAT!!! 
 
(Yes, as a new user, you get five posts.  I think after 24 hours that is lifted. Anti-spam device.)
 
I'm not Mac, so can't help you with the restore other than pointing you to this post (as a starting point) by Heather, a very knowledgeable EN employee.  Seems like only steps 1 & 2 are all you'd need to do in your case.  (That OP had messed up tags and/or notebooks.)  But like I said, I'm not Mac, so can't say for certain.

 

And...IDK why the update would overwrite the existing data, either.  IME with the Windows updates, that has never happened.

[DerringDo]

Hope I'm not hijacking this thread, apologies if I am, and I'll start a different one.  Thanks, those links were helpful, and I have learned quite a lot... and gotten Evernote 3.3.0 at least restored back on my machine.

 

However, I'm running Lion, and EN 3.3.0 now, and cannot find the ApplicationSupport/Evernote/data directory they talk about.  Perhaps this was elsewhere way back at this version?  I'm assuming (!) my data is still around, just trying to locate it.

 

Again, thanks and sorry for cluttering this thread.

[adsen]

I bought a premium subscription recently and was hoping that EN would make my rather massive research article collection and laboratory notes more organized. The concept is outstanding (read as it was put together very proficiently), but the team/product managers responsible for keeping it bug-free are likely not doing things right. I was very impressed with the graphic interface and decided to organize all my notes, articles, data, and photographs of older handwritten transcripts into EN! That was certainly a big mistake on my part...

For the second time in a month I've had to do 2 things (I installed EN on my MAC OSX snow leopard):

1. Could not get the main user interface that has all my material in it to show up; I only was able to make new notebooks from the menu options.  After reading through some very helpful user posted solutions here, I had to delete library folders, restart EN, and then wait for it to download all of my notes to start working - which takes a very very long time, and defeats the purpose of having all my material constantly offline to refer to. If I have to download all of my notes 2x monthly, then I suggest that EN not accept money from customers until they fix issues like these, or put the issue in as part of the very slick features (with Apple-like design marketing graphics) so that potential customers can know of this before parting with their money.

2. Oh, the other thing I did again this past month was to send a report of the problem to technical support - and as before, I have not heard a word. Zilch. 

So, my own opinion after paying for EN - it is a great concept, and has a team selling it with brilliant graphics, fonts, icons and color usage so that it looks like the real thing. But I think it is too flaky to entrust a whole lot of research material and notes (that most people value greatly, since they represent a lot of work). It also lacks documentation and customer service. It is very good at processing credit cards for subscription, though. They must have hired good people in a few departments. They also have a few great people masquerading as experts on this forum who will defend the sloppy code as something that you should not take too seriously. If you are a free user (like I was), please continue to be free - dont end up paying for EN like I did (any pun is definitely intended). 

At the very least, I hope my post spurs someone at EN to talk to whoever is in charge of the code for Mac OS libraries and offline notebooks. In the meantime I am migrating everything back to good old-fashioned folder based organization with links to materials in Adobe and a word processing document. 

[dlu]

Hope I'm not hijacking this thread, apologies if I am, and I'll start a different one.  Thanks, those links were helpful, and I have learned quite a lot... and gotten Evernote 3.3.0 at least restored back on my machine.

 

However, I'm running Lion, and EN 3.3.0 now, and cannot find the ApplicationSupport/Evernote/data directory they talk about.  Perhaps this was elsewhere way back at this version?  I'm assuming (!) my data is still around, just trying to locate it.

 

Again, thanks and sorry for cluttering this thread.

 

A good deal has changed from 3.3.0 to 5.0.6 and it'll depend on if you downloaded from the Mac Appstore, or directly from our site. One of the big issues is that we've implemented sandboxing on the appstore versions. Sandboxing, among other things, means that your files are stored in a different location on the file system. The version from the appstore is sandboxed, and the version from our site is not sandboxed. Sandboxing was implemented about a year ago, so all versions prior to that would be non-sandboxed.

 

So for an example, if you had downloaded 3.3.0 and it wasnt' sandboxed but then upgraded to 5.0.6 sandboxed, it is likely that the new sandboxed version simply isn't finding the notes and is looking in the wrong directories. One of the downsides of being sandboxed means the app can't wander the file system at its discretion, so making a migrator from non-sandboxed to sandboxed is unfeasible.

 

Anyways, to make a long story short, it is likely that all your local files are on your computer. I'm delighted to hear that you have backups just in case. If you can't seem to find the files manually, I would contact customer support. Mac 5.0.6 supports local notebooks, so I don't see a reason why you wouldn't be able to use the latest version of Evernote the way you do now. I personally recommend 5.0 and above but you know, I might be biased.

 

Best of luck

[dlu]

I bought a premium subscription recently and was hoping that EN would make my rather massive research article collection and laboratory notes more organized. The concept is outstanding (read as it was put together very proficiently), but the team/product managers responsible for keeping it bug-free are likely not doing things right. I was very impressed with the graphic interface and decided to organize all my notes, articles, data, and photographs of older handwritten transcripts into EN! That was certainly a big mistake on my part...

For the second time in a month I've had to do 2 things (I installed EN on my MAC OSX snow leopard):

1. Could not get the main user interface that has all my material in it to show up; I only was able to make new notebooks from the menu options.  After reading through some very helpful user posted solutions here, I had to delete library folders, restart EN, and then wait for it to download all of my notes to start working - which takes a very very long time, and defeats the purpose of having all my material constantly offline to refer to. If I have to download all of my notes 2x monthly, then I suggest that EN not accept money from customers until they fix issues like these, or put the issue in as part of the very slick features (with Apple-like design marketing graphics) so that potential customers can know of this before parting with their money.

2. Oh, the other thing I did again this past month was to send a report of the problem to technical support - and as before, I have not heard a word. Zilch. 

So, my own opinion after paying for EN - it is a great concept, and has a team selling it with brilliant graphics, fonts, icons and color usage so that it looks like the real thing. But I think it is too flaky to entrust a whole lot of research material and notes (that most people value greatly, since they represent a lot of work). It also lacks documentation and customer service. It is very good at processing credit cards for subscription, though. They must have hired good people in a few departments. They also have a few great people masquerading as experts on this forum who will defend the sloppy code as something that you should not take too seriously. If you are a free user (like I was), please continue to be free - dont end up paying for EN like I did (any pun is definitely intended). 

At the very least, I hope my post spurs someone at EN to talk to whoever is in charge of the code for Mac OS libraries and offline notebooks. In the meantime I am migrating everything back to good old-fashioned folder based organization with links to materials in Adobe and a word processing document. 

 

Hi Adsen

 

I'm sorry to hear of your troubles. I assure you they are not a common experience. Perhaps the most convincing fact is that such bugs are actually very costly on our part. With over 40 million users, if everyone had to re-download their notes, the transfers alone would be extremely expensive. And this does not include the increased infrastructure needed to support this as well as the manpower required to support the infrastructure.

 

Nonetheless, you're run into quite a bit of trouble and that is a shame. When you submitted a support ticket, did you get an automated email confirmation? If you did not, that means there was an error with the submission itself and the support team never received your support request. Or it is possible that the automated email (and subsequent emails) were caught in a spam filter. Our support folks usually respond within the next business day or two (California time). I believe we have recently been staffed over the weekend to help with password resets.

 

If you're able to reach support, they can ask for activity logs and possibly other information that can help us diagnose the problem. Alternatively could also go into the Mac forums and describe your issue in more detail and see if any forum users have any suggestions. I think the former is a better path to take, but whatever gets you back up and running again