Evernote app is not working since I installed IOS8

[tweisbach 2]

I updated to iOS 8 on my iPhone 5 and then updated Evernote to the latest version. Now, when I attempt to launch Evernote it crashes soon afterwards, even after rebooting the iPhone. Is anyone else seeing this problem?

[tweisbach 2]

Here is a partial backlog of the crash:

 

Incident Identifier: 07416C34-27EC-464E-B8E0-C2A1319C80DB

CrashReporter Key:   40c9b8b03fef5b29468d41f46646fa90cfeb4fe4

Hardware Model:      iPhone5,2

Process:             Evernote [189]

Path:                /private/var/mobile/Containers/Bundle/Application/75C9169E-1D0A-400A-9DAA-CE0F37ED8C40/Evernote.app/Evernote

Identifier:          com.evernote.iPhone.Evernote

Version:             311823 (7.5.0)

Code Type:           ARM (Native)

Parent Process:      launchd [1]

 

Date/Time:           2014-09-18 17:10:58.865 +0900

Launch Time:         2014-09-18 17:10:57.908 +0900

OS Version:          iOS 8.0 (12A365)

Report Version:      105

 

Exception Type:  EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Triggered by Thread:  0

 

Last Exception Backtrace:

0   CoreFoundation                 0x2825de3a __exceptionPreprocess + 122

1   libobjc.A.dylib               0x3590bc86 objc_exception_throw + 34

2   CoreFoundation                 0x2817bebe -[__NSDictionaryM setObject:forKey:] + 846

3   Evernote                       0x00359fbe 0xd2000 + 2654142

4   Evernote                       0x0035a092 0xd2000 + 2654354

5   Evernote                       0x00359bc8 0xd2000 + 2653128

6   Evernote                       0x001c7e4e 0xd2000 + 1007182

7   Evernote                       0x001c7f06 0xd2000 + 1007366

8   Evernote                       0x001c7f64 0xd2000 + 1007460

9   Evernote                       0x001c8084 0xd2000 + 1007748

10  Evernote                       0x001c8438 0xd2000 + 1008696

11  Evernote                       0x002a1afc 0xd2000 + 1899260

12  Evernote                       0x003aff22 0xd2000 + 3006242

13  UIKit                         0x2b765d44 -[uIApplication _handleDelegateCallbacksWithOptions:isSuspended:restoreState:] + 280

14  UIKit                         0x2b95aaca -[uIApplication _callInitializationDelegatesForMainScene:transitionContext:] + 2354

15  UIKit                         0x2b95d016 -[uIApplication _runWithMainScene:transitionContext:completion:] + 1370

16  UIKit                         0x2b967894 __84-[uIApplication _handleApplicationActivationWithScene:transitionContext:completion:]_block_invoke + 32

17  UIKit                         0x2b95b8a2 -[uIApplication workspaceDidEndTransaction:] + 126

18  FrontBoardServices             0x2e99e0e4 __31-[FBSSerialQueue performAsync:]_block_invoke + 8

19  CoreFoundation                 0x282245b0 __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 8

20  CoreFoundation                 0x28223874 __CFRunLoopDoBlocks + 212

21  CoreFoundation                 0x282223ae __CFRunLoopRun + 1710

22  CoreFoundation                 0x2817061c CFRunLoopRunSpecific + 472

23  CoreFoundation                 0x2817042e CFRunLoopRunInMode + 102

24  UIKit                         0x2b75fa1a -[uIApplication _run] + 554

25  UIKit                         0x2b75a804 UIApplicationMain + 1436

26  Evernote                       0x0030913e 0xd2000 + 2322750

27  libdyld.dylib                 0x35e8baaa tlv_initializer + 2

 

 

Thread 0 name:  Dispatch queue: com.apple.main-thread

Thread 0 Crashed:

0   libsystem_kernel.dylib         0x35f51dfc __pthread_kill + 8

1   libsystem_pthread.dylib       0x35fcfd32 pthread_kill + 58

2   libsystem_c.dylib             0x35ef1904 abort + 72

3   Evernote                       0x00dc3b12 0xd2000 + 13572882

4   CoreFoundation                 0x2825e16c __handleUncaughtException + 628

5   libobjc.A.dylib               0x3590bf10 _objc_terminate() + 172

6   libc++abi.dylib               0x35244de0 std::__terminate(void (*)()) + 76

7   libc++abi.dylib               0x352448aa __cxa_rethrow + 98

8   libobjc.A.dylib               0x3590bdce objc_exception_rethrow + 38

9   CoreFoundation                 0x281706b8 CFRunLoopRunSpecific + 628

10  CoreFoundation                 0x2817042e CFRunLoopRunInMode + 102

11  UIKit                         0x2b75fa1a -[uIApplication _run] + 554

12  UIKit                         0x2b75a804 UIApplicationMain + 1436

13  Evernote                       0x0030913e 0xd2000 + 2322750

14  libdyld.dylib                 0x35e8baac start + 0

[Metrodon 2,184]

Have you tried deleting the app and reinstalling?

[BobRoss 0]

Yep, my iPad is doing the same thing.

 

Bob

[Mafalda 1]

Is anyone else having a problem with Evernote since installing OS8?

[Erich M 0]

Having the same problem here on my iPhone 5. 

[JMichaelTX 4,117]

I have had no problems with EN iOS on my new iPhone 6+, as you might expect.

 

Also no problems on my iPad Mini, which I upgraded from iOS 7 to iOS 8, and then upgraded EN iPad.

[Badgerwade 0]

I had the same experience. Deleted the app and reinstalled. Now it seems fine.

[charboyd 272]

Have you updated Evernote in the App Store? The most recent update is 7.5.0

[swc 1]

It also does NOT work for me.  Evernote would just hang and then crash.  I deleted it and when I went to install it, it just installs halfway and stops (a blank icon appears and says' Waiting").  Now I can NOT delete that app and also can't install a new one

[eface 1]

I am having the same problem - I updated  my iphone to iOS 8, updated all the apps, and now Evernote crashes when I try to open it.

 

[charboyd 272]

If reinstalling is not working for you, try restarting your phone. For continued issues contact the Evernote Support team with information on your crash. Feel free to message back your ticket # and I'll take a further look. 

[Erich M 0]

Yep - deleting it and re-installing it did the trick @Badgerwade

[JLPritchard 1]

I'm having the same issues too.  I deleted the app, manually went into iTunes from my computer, updated the app, and reinstalled it on my iPad (I'm having issues with iTunes not updating apps on my iPad).  It still didn't work.  When I tap on the Evernote icon, it opens the screen and just sits there for a 20 seconds or so, and then closes. My support ticket is #736961.

[JLPritchard 1]

Deleting and reinstalling did not work for me.

[donwil62 1]

I am having the same problem.  The sync icon just turns.  I need help.

[IOS 8 abd Iphone 6 crashes 0]

I just downloaded the latest Evernote app for ios8 on my iPhone 6.

The App won't open. It immediately crashes? Any suggestions??

Desperately need my App back !!!

[swc 1]

It is also happening to my other apps..... I can NOT even download /install a NEW DIFFERENT APP now!

 

I think it is an ios8 problem

Anyone else having issues with other apps asides from Evernote?

[joelwlm 1]

I'm having issues with Penultimate.  Camera feature takes me directly to the photos stored on my IPad.  Won't let me take a picture in Penultimate since updating IPad.

[CalS 5,280]

I got stuck at 55% sync with the new IOS 8 release of EN.  No matter how many times I opened and close EN, it stopped at 55%.  Syncing had worked just fine initially with the new software.  The only thing I could think of was a photo I had taken within EN earlier in the day.  I deleted that photo from the Photos area on the iPhone, and the sync completed immediately after that.  Don't know if the photo was the cause in the sync hang or not, but this is what happened.

[DewmiHerath 0]

I know this probably won't help that much. But why don't you try deleting it and then reinstalling it.

If it crashes again try and reinstall it using a different Apple ID?

I don't know for sure. 

[JLPritchard 1]

It is also happening to my other apps..... I can NOT even download /install a NEW DIFFERENT APP now!

 

I think it is an ios8 problem

Anyone else having issues with other apps asides from Evernote?

Yes. None of my apps are updating. I also cannot add new apps. It's definitely an iOS 8 issue. It would be nice for Apple to say, "We know there are problems. Stay tuned..."

[steigw 0]

Evernote crashes immediately upon launch on my iPad after installing iOS 8. It runs on my iPhone (iOS 8 too) but fails on synching.

[Mafalda 1]

I was the one who started this topic.  This morning I came across a blog-post from 4 days ago itemizing a long list of OS8 bugs and heard on the radio that Apple is announcing a quick fix.  We are by no means alone.  It also appears iPads are more susceptible to crashes and problems than iPhones.

 

http://www.iphonehacks.com/2014/09/ios-8-bugs.html

 

 

[charboyd 272]

Apple announced that iOS 8.0.2 should be coming out in the next couple of days to answer these performance issues. If you are unable to wait for this release, there are instructions available for downgrading to a previous OS version here: http://www.macworld.co.uk/how-to/iosapps/how-downgrade-from-ios-8-ios-7-reinstall-ios-8-3522302/

[Octavius1787 0]

I have iOS 8 on both iPad Mini and iPhone 5s ... and both apps have been slow since install, but now, a week later, the both have just died. I see the green load screen , then it just shuts down. And I tried to delete and re-install ... but no apps will download OR update on my phone or iPad. It's not an internet issue ... so frustrated. 

[CalS 5,280]

My iPad and iPhone are performing fine, but there seem to be some issues with iOS 8.  

 

http://cwonline.computerworld.com/t/9025999/1361656159/694996/10/

[swc 1]

8.0.2 seems to have solved the problem.  Thank goodness.. it's been rough not having Evernote for last few days!

[donwil62 1]

Still no luck with Evernote.  Any advise!!!  Thanks.

[DKYAcct 0]

I'm running ios 8.0.2 and evernote will not load. Any ideas?

 

Update on October 2, 2014. I did nothing but evernote is now working in ios 8.0.2. So...... prayer and clean living did it????

[DST92 0]

Same problem. I installed iOS 8.0.2 and Evernote is stil not launching.

[maria :) 0]

Constant crashing upon opening on my new iPhone 6 and then also on my new iPhone 5s (bought & immed. upgraded to iOS 8.0). Was worried about deleting and re-installing, for fear of losing any data (even tho my last good install was on an iOS 6 ipod Touch). Came here and read others' experiences. Deleted and reinstalled and it seems to be working on the iPhone 5s now. I returned to the iPhone 6 (too big).

 

Thanks for the help!

[JMichaelTX 4,117]

This issue seems hit mostly devices prior to the iPhone 6 -- iPhone 5 and iPads.

 

I did see the one report above by Maria that her iPhone 6 is crashing.

@Maria:  when you activated your iPhone 6, did you do a restore from a backup of a previous iPhone?

 

I have a iPhone 6+, which I setup as a NEW phone.  I did NOT do a restore from my iPhone 5.  

EN iOS 8 with working fine on my iPhone 6+ running iOS 8.0.  I have NOT, and will not, update to iOS 8.0.2 until I see no major issues reported for a couple of weeks.

 

One thing of note, there have been many reports that on the iPhone 5, photos shared to EN come across with invalid date.

So, evidently not all users with an  iPhone 5 are experiencing EN iOS 8 crashes.  But there is clearly an issue here.

 

Evernote have you been able to confirm these issues?

[BobHG46 0]

iPad 2 running iOS 8: I'm pleased to report that deleting and re-installing has worked for me.

[yasmin 0]

Same issue here. Running my iPad Air with the latest iOS 8 (.0.2), Evernote is up to date, but crashing every single time I try to open the app.  

[tchacca 0]

Same here. iPhone 4S runs OK. Desktop OS 10.9 OK. Only iPad not allowing to download even...

Any work-around?

[charboyd 272]

To further investigate this issue, please create a support ticket at evernote.com/support and message back your ticket #. Make sure to include device, OS, and if you have already uninstalled/reinstalled. 

[tchacca 0]

To further investigate this issue, please create a support ticket at evernote.com/support and message back your ticket #. Make sure to include device, OS, and if you have already uninstalled/reinstalled. 

Thanks charboyd

ticket #749206

 

iPad iOS 8

deleted, reinstalled

deleted, can't install again

[dhaus 1]

My iPad also crashes after hanging when using Evernote on iOS 8. After reinstalling the problem recurs. 

[jj817 0]

IOS 8.0.2  on iPad air. I have all kinds of problems with IOS8.   Completely reset iPad.  No restore just downloaded needed apps. Have to clear network every few days to have app updates download.

 

Fresh install of evernote.  Hangs then crashes. 

[drjoeng 0]

Platform iPad mini retina display.

Evernote food doesn't crash, but content added since the upgrade to ios8 does not upload. It gets stuck in "sending changes"

[nest 0]

I have followed all the advice on this thread and cannot reload Evernote ap to my ipad with ios 8.02. At first ap would freeze. Then tried deleting and reloading. Froze again. Then deleted - updated to 8.02. Rebooted Ipad. And Ap store (previously said waiting...) now does not respond at all. Help. A large portion of my life is on Evernote that I can no longer access. I am a premium subscriber.

[dhaus 1]

In spite of multiple reinstalls, Evernote no longer works on my iPad with iOS 8.0.2. I'm wondering when will Evernote resolve this issue... I'm also a premium subscriber.

[jj817 0]

I have had major issues with my iPad on 8.0.2.  I went to double senior what evers o support and finally re-installed iPad software from iTunes as NEW.  Evernote now works.  However, there are downsides to not restoring from backup.  Re-installing apps is no big deal but loss of pictures and txt tails may be a problem for you. Pics are still on my backup Mac and available (so not gone gone) I just will need to do something to get them back on iPad. 

 

Net Net is iPad is working "normal" again and so is evernote.

[dbisc 0]

IOS8 has totally messed up my phone - Evernote is just another casualty of this wonderful piece of software.  I have reset and restored the phone twice already - getting fed up with IOS8 - NOW my most important app - Evernote - is not launching....UGHHHHHHHHHHHH

[queennur 0]

Fought with this issue on my iPad for days thinking it was was me.  EVERNOTE support WHERE ARE YOU!?!??!??! If i delete and reinstall the app, then I will lose all my notes that I was able to create in Evernote that REFUSE to sync. 

 

Evernote support said copy and paste and create a new note.  Well, golly gee, the cut and paste doesn't work either.  And, ALL NOTES, I repeat ALL NOTES created since installation of ios8 will not sync, so what good does creating a new note do?

 

Ticket #794653

[queennur 0]

So, if I can get regular marketing emails from Evernote, why not a warning about updating to ios8 on ipads if it is a known problem?  Just curious.

[JoopXII 0]

Same problem with my IPad Air after updating to IOS8. However I found an annoying work around. As long as turn off wifi, I can use evernote. After I've saved the notes, close Evernote, turn on wifi, open Evernote again, Evernote again stops working, but it does seem to synchronize the notes, so I can open them on other devices as well. Hope Evernote or Apple come up with a more feasible solution soon.

[Natasa 0]

I updated my ipad to ios 8.1 and evernote app to 7.6 and since then, it crashes immediately upon opening. Keen to get my notes back.

[dbisc 0]

I am getting discouraged with apple. Ever since I updated to iOS 8, nothing but problems. Evernote crashes every single time. My most important app is now useless.

This is the worst customer service I I have ever received. ( being ignored totally)

[jj817 0]

Evernote WORKING normally!!

I installed IOS 8.1 from scratch from my Mac.  Had to tell it it was NEW. NO RESTORE!  Ihad to retall the iPad everything. I had to pick the apps to re-load.  Yes all messages not synced were lost but now it is working.  

NOt a great solution but a solution 

[CJG9 0]

I'm having the same problem.  Always crashing, and when it does work its very slow

[meghan1989 0]

Thanks everyone it helped me so much. It worked for me the steps everyone suggested.

[daanmajel 0]

3rd generation IPad 16GB  A1430 WiFi and Cellular. When I initiative the Evernote App, it starts up, then in 3 seconds shuts down. Doesn't refresh or sync. Does nothing just closes. I'm about to delete app and re-intstall.  I have IOS8 too by the way. I'll report back later.

[daanmajel 0]

Hi there, I deleted app and re-installed on my Ipad. It seems to be working beautifully. Love the new version of Evernote. I'll report back on any glitches.

[Mahmoud Nassif 0]

Hello,

I also have this problem, i updated to ios 8 because i really wanted a game but some apps would not open up for me so i restarted my ipad and they started working except for Evernote. Whenever i press on it it goes white or sometimes black and it exits, i restarted so many times but it still wont open. I am writing a story and im scared that its gone, if i delete it or sign on the internet will it still be there.

?? Thank you

sincerely, Mahmoud

[Big Daddy 0]

As suggested by one of you, I deleted the app then reinstalled it. Now it works fine!

 

[kopper 0]

I also am having trouble with Evernote since update. Ipad only so far. No problems with my iphone 5S

[Kosta 0]

I could not update Evernote since migrated my Ipad mini to iOS8. Deleting, rebooting, reinstalling over wifi did not help. It just could not finish the installation process, the Evernote icon stayed grey with "waiting..."

Finally, this worked for me:

* Delete Evernote from iPad

* Attach iPad to a computer with iTunes

* Explore your iPad in iTunes and go to Programs

* Find Evernote in the list and choose Install

* It is finally installed, login and synchronize your notes

[eksiii 0]

Evernote on iOS is unbearably slow on iPad2 and very slow on iPhone5s. I've read and read through forums and recommendations and found nothing that comes close to helping, so all I can say is, Congrats, Evernote. You just created a new OneNote user. I've moved all my notes there this morning and will be signing off for the time being. Too bad, because Evernote certainly looks better than OneNote, though I'm finding that the organizational capabilities of OneNote are superior.

[Mel Magree 0]

My iPad is still on iOS 7 and Evernote has been working fine.  My iPad uses my iPhone as a hotspot.

 

This morning my iPad showed the Evernote icon darkened and labeled "Waiting".

 

I had the iPad charging overnight and the iPhone hotspot off.

 

As I have limited data usage, I'm going to have to a coffee shop to try some of these suggestions.

[Tramble 0]

iPad OS 8 & iPhone 4 G OS 7: Evernote WAS working great, able to move in and out of the app, add text, with and without the blue-tooth Zagg keyboard. Beginning 10-18-15, the app freezes. Find function worked without issue. Now I type several characters, hit the return key and the app freezes. The "freezing" issue seems to be triggered by the return key. App is working fine on MacBook Pro, OS 10.8.5. Deleting and reloading Evernote on the ISO devices fails to "fix" the problem. Suggestions? Thank you.