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dtwhite

Updated Timestamp changing with viewing a note

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I've gone in to try out the web beta a couple of times (I'm especially keen to try out the new search functionality, and I like that the web version will now show PDFs inline). However, just viewing a note (without making any changes to it) changes the note "last updated" timestamp. I always sort my notes by last updated descending, so this bug means I can't afford to use the beta web version at all for the time being. If I do, I'm going to have a pile of notes which I've just viewed at the top of my list, upsetting my organisation. 

I'm fine with the "updated" time stamp changing if I edit a note, but it's problematic if I am just viewing a note.

I remember there used to be a similar bug in the Windows client version a few years ago, but it's long since fixed.

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That does sound problematic. I just checked, and I'm not experiencing it. I do know that more than once, in going between browser tabs, I've accidentally typed into a note because the editable area was in focus, unbeknownst to me, and that of course would be an "update." Any chance that could be it?

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I'm seeing this as well, but not with every note.  It looks like it is trying to save every note that is viewed.  In the lower right corner of the note window if I see "Saving..." then the date is not changed.  It is like it is trying to save but doesn't complete and therefore the date is not updated.  On other notes I will see "All changes saved."  On those notes the date is updated.  In both cases I am just viewing notes and not editing.  I can't tell why some notes complete the save and others don't or why they are being saved at all since I'm only viewing.

Also, I see no way to edit the date using this web version.

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On 10/29/2019 at 11:11 PM, s2sailor said:

I'm seeing this as well, but not with every note.  It looks like it is trying to save every note that is viewed.  In the lower right corner of the note window if I see "Saving..." then the date is not changed.  It is like it is trying to save but doesn't complete and therefore the date is not updated.  On other notes I will see "All changes saved."  On those notes the date is updated.  In both cases I am just viewing notes and not editing.  I can't tell why some notes complete the save and others don't or why they are being saved at all since I'm only viewing.

Yes - that's exactly what I'm observing too. Just viewing a note kicks off the "saving" notification in the bottom right hand corner. It's messing up my notes; I've stopped using the web beta version until this bug is fixed. It's a shame as I'd like to give the new search features a proper test drive.

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33 minutes ago, dtwhite said:

I've stopped using the web beta version until this bug is fixed.

Same here.

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@dtwhite @s2sailor

Thank you for the feedback. We are sorry you guys are experiencing this issue. We need to determine the situation that is giving rising to this behavior. Can you guys please share with us the exact steps you took when experiencing this issue and screenshots if available? It would also be helpful to know which version of the note editor you guys are using. At the bottom right, there should be a box that says "Classic Editor" or "Beta Editor". We look forward to hearing from you guys. 

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3 minutes ago, May L said:

@dtwhite @s2sailor

Thank you for the feedback. We are sorry you guys are experiencing this issue. We need to determine the situation that is giving rising to this behavior. Can you guys please share with us the exact steps you took when experiencing this issue and screenshots if available? It would also be helpful to know which version of the note editor you guys are using. At the bottom right, there should be a box that says "Classic Editor" or "Beta Editor". We look forward to hearing from you guys. 

Thanks for the response May.  I am using the Beta editor.  All I'm doing is stepping through the note list viewing different notes.  On some, on the bottom right it will show Saving..., those notes do not get their date changed.  

image.thumb.png.1ae3cf6afe1bccf859e9ca27ad68b880.png

On other notes I will instead see All changes saved.  On those notes the date would be changed to the current day.

image.png.b22d85b9f7f2f417f02f0940d4352690.png

 

That said, I'm currently on Windows using Chrome and cannot replicate the problem.  Some notes still show Saving... and others show All changes saved, but the date is not being updated.  It was on Tuesday using Brave on the Mac where I saw the problem.   When I return home I will try again on the Mac to see if I can reproduce the issue.  I haven't tried since Tuesday.

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Just to confirm, I still see this on the Mac with some notes.  It does not appear to be consistent or at least as consistent as I noticed it a few days back.

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@s2sailor @dtwhite Many thanks for your feedback. After investigating, we did see this issue on  the new web client where notes with PDF files attached would update the date when the user just viewed the note. We fixed the issue and it will be released next week. Would you guys be able to give the web client another try next Friday 11/15 to see if you have any further issues? We appreciate your help. Additionally, if you have seen this issue beyond notes with PDF attachments or beyond the web client please let us know.

@s2sailor per your comment above, are you saying you experience the same issue on Mac?

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14 hours ago, May L said:

@s2sailor per your comment above, are you saying you experience the same issue on Mac?

Yes, on the Mac, but while using the new web client with Brave browser, not with the Mac client.  I'll see if I can reproduce this again after the 15th.  Thanks for investigating.

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On 11/9/2019 at 12:31 AM, May L said:

@s2sailor @dtwhite Many thanks for your feedback. After investigating, we did see this issue on  the new web client where notes with PDF files attached would update the date when the user just viewed the note. We fixed the issue and it will be released next week. Would you guys be able to give the web client another try next Friday 11/15 to see if you have any further issues? We appreciate your help. Additionally, if you have seen this issue beyond notes with PDF attachments or beyond the web client please let us know.

@s2sailor per your comment above, are you saying you experience the same issue on Mac?

Sorry for the delay in coming back on this.

Thanks for identifying the problem. Will check back on Friday and see if the issue has disappeared. I think what you have mentioned in the bug in question. Looking at the issue again, it does appear to be solely notes with a PDF attachment. I have a very large number of notes with PDFs, so hence I probably thought every note was impacted.

I have not seen the issue on any other platform; solely web beta.

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@May L, fyi I just checked today and the timestamp changing problem still exists.  It does appear to only affect pdf containing notes.

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18 hours ago, s2sailor said:

@May L, fyi I just checked today and the timestamp changing problem still exists.  It does appear to only affect pdf containing notes.

I've checked also - problem appears to still exist when viewing PDF notes

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