EVENOTE Crashes 100%

[wklee 1]

I wouldn't attach my activity log here but, my evernote app for mac crashes whenever i open it up. 100% 

 

Doesn't happen on web version.

 

What i did

- I typed some text on the menu bar pop up window evernote. I rarely use the app but I use the menu bar window a lot. 

- I guess the text was there since last month? 

- I accidently save it using CMD + Enter

- The internet connection was unstable. 

- I try to find the note on the evernote, so i open up the app

- it seems it is working fine, Bus as soon as i click a note left, it CRASHES. every time since then. 

- The note that i was working on the menu bar window is gone, not saved. 

 

Like i said, I have activity log, so please contact me through email so I can fix this, and you can prevent this thing to happen to paid user... sounds fair enough?

[gazumped 11,667]

Hi.  We're a (mainly) user-supported forum completely separate from the Support team who are available on https://help.evernote.com/hc/requests/new or https://twitter.com/evernotehelps if the support link won't work for you.  Another Mac-using contributor here may be able to offer some suggestions as to how you could fix your situation...

[wklee 1]

@gazumped

 

Thanks for reply, I cannot send this directly to the team, 

You can report a bug only if you are paid user. 

So I have no choice.

 

[DTLow 5,736]

5 minutes ago, wklee said:

Thanks for reply, I cannot send this directly to the team, 

You can report a bug only if you are paid user. 

As @gazumped posted, all users can contact Evernote Support at https://twitter.com/evernotehelps 
The Support Page is for paid accounts

I don't spend a lot of time troubleshooting my devices.
It's easier to remove Evernote then reinstall.
I use app AppCleaner to completely remove Evernote.  After reinstalling, login and the database is rebuilt from the server
Warning: The rebuild doesn't include Local Notebooks or unsync'd notes

[wklee 1]

Thanks for the reply, @DTLow

I will contact to the team via twitter. 

I did try delete and reinstall it, but it kept happening. ( didn't use app cleaner though. )

[Sayre Ambrosio 520]

22 hours ago, wklee said:

Thanks for the reply, @DTLow

I will contact to the team via twitter. 

I did try delete and reinstall it, but it kept happening. ( didn't use app cleaner though. )

What OS are you on? If you are running the new macOS Mojave beta (developer or public) you will need to download the newest beta that fixes the crashing issue. If you are on a stable OS definitely contact the team on Twitter.