broomeGirl 1 Posted November 22, 2016 Share Posted November 22, 2016 Hi I have been using evernote for years and certainly know the password to decrypt text. Today I went to insert the passphrase and get .. the passphrase you have entered is incorrect. Yet when I use the passphrase on my iphone, it works. Using Evernote version 6.10 on OSX El Capitan 10.11.6 Any help would be most appreciated. Link to comment
Level 5* gazumped 11,667 Posted November 22, 2016 Level 5* Share Posted November 22, 2016 Hi. Did you try restarting your Mac? Are you able to see web pages? (i.e. Is it still connected to the web?) Link to comment
BSR 208 Posted November 22, 2016 Share Posted November 22, 2016 6 hours ago, broomeGirl said: Hi I have been using evernote for years and certainly know the password to decrypt text. Today I went to insert the passphrase and get .. the passphrase you have entered is incorrect. Yet when I use the passphrase on my iphone, it works. Using Evernote version 6.10 on OSX El Capitan 10.11.6 Any help would be most appreciated. Hi @broomeGirl, Thanks for reporting this. This may be related to a known issue to our development team. Would you mind submitting a support ticket so we can gather some more information from you? You can let me know the ticket number here and I'll follow up on it. Thanks! Link to comment
broomeGirl 1 Posted November 23, 2016 Author Share Posted November 23, 2016 I have clicked on the link supplied and there is no option to submit the ticket .. but I think I messed up and added the topic to the forum again. I am not a premium member. Link to comment
broomeGirl 1 Posted November 25, 2016 Author Share Posted November 25, 2016 Today with a computer reboot, I can see the submit ticket button .. support ticket #1917016. Link to comment
BSR 208 Posted November 25, 2016 Share Posted November 25, 2016 8 hours ago, broomeGirl said: Today with a computer reboot, I can see the submit ticket button .. support ticket #1917016. Thanks for submitting the ticket, I went ahead and grabbed it. You should have a reply from me in your inbox! Link to comment
broomeGirl 1 Posted November 26, 2016 Author Share Posted November 26, 2016 Nothing in my inbox? Link to comment
mlou 0 Posted November 27, 2016 Share Posted November 27, 2016 I have similar problem. I put in a trouble ticket on Friday but have not heard of any new news. It is odd that for some reason the passphrase feature started working, but now it is back to not working. Very odd bug. Link to comment
BSR 208 Posted November 27, 2016 Share Posted November 27, 2016 On 11/26/2016 at 3:44 AM, broomeGirl said: Nothing in my inbox? Are you logging in with the same email address that is associated with your Evernote account? Also, you might want to check your email account's spam/junk folder. Update on this issue: Our development team has included a fix for this issue in the upcoming beta for the next version of Evernote for Mac, 6.11. I don't have an ETA on when that will be, but keep your eyes peeled on the Product Feedback thread as it will be made available for download there as soon as it's released. Link to comment
broomeGirl 1 Posted November 28, 2016 Author Share Posted November 28, 2016 Something strange about this bug, as it seems to be relevant to only one of my notes, which is my main note with encrypted passwords. I can decrypt on other notes on my desktop. Link to comment
broomeGirl 1 Posted November 28, 2016 Author Share Posted November 28, 2016 Also for the record .. there are only notifications, no messages Link to comment
Cameron Scott 0 Posted January 24, 2017 Share Posted January 24, 2017 Same thing has happened to me. Been using the same passphrase for years, and now I can't get into the encrypted folder that contains all my passwords and other important information. Link to comment
Level 5* gazumped 11,667 Posted January 26, 2017 Level 5* Share Posted January 26, 2017 On 27/11/2016 at 7:24 PM, BSR said: Update on this issue: Our development team has included a fix for this issue in the upcoming beta for the next version of Evernote for Mac, 6.11. I don't have an ETA on when that will be, but keep your eyes peeled on the Product Feedback thread as it will be made available for download there as soon as it's released. Has anyone tried opening the affected note(s) and copying the content to another note to re-encrypt it? Delete the original afterwards. Link to comment
BSR 208 Posted January 26, 2017 Share Posted January 26, 2017 17 hours ago, gazumped said: Has anyone tried opening the affected note(s) and copying the content to another note to re-encrypt it? Delete the original afterwards. That works sometimes @gazumped, however since it is an issue that affects the note editor (not just on the client side) the content sometimes will not decrypt on other devices or the web. If you can get the content to decrypt on the web, that would be a good workaround. Another is to import a previous version of the note from the Note History - I have had several users report success with decrypting the content in the imported version from there. Link to comment
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